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by Frank C. from Sudbury, MA |
Over the years have had the need to bring my GMC in for service and have found Tuck's trucks service department to meet needs. Unfortunately, last week when needing to have my GMC towed in for repair in took them 3 days before they even looked at my truck. When I picked up my vehicle 6 days later I asked to speak to the service manager to express my disappointment he only added to my disappointment by indicating that I should not have expected it any sooner because it was not an scheduled appointment. In all the years I have needed to have my vehicles serviced I have never had to wait 3 days for them to begin the process. This service department is clearly not focused on the customer experience. Too bad the owner in unaware as I am sure they would be disappointed as well. They have lost my future business as I intend to go elsewhere.
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Came in for service or repair
Does not recommend this dealer
Did not make a purchase