Jake Sweeney Mazda West

Jake Sweeney Mazda West

2301 Ferguson Rd., Cincinnati, OH 45238

New 888-596-5473
Used 888-592-7821
Service 877-634-2514

The Tri-State's most trusted automotive name since 1917!

Average Ratings

3.0 out of 5.0
4 out of 7 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-7 of 7 reviews

Featured Review

5.0 out of 5.0

A+ buying experience.

by from Cincinnati, Ohio |

I was not looking forward to buying a new car. Tony Wallace and Jake Sweeney made the buying process painless. Before I buy another car I will contact Tony Wallace of Jake Sweeney Mazda first.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

New Acura

by from Cincinnati, Ohio |

I was treated with respect, got a very fair price, quick service and a great finance rate. Luke and Noah did a great job in getting me the car I wanted. This is my 2nd car purchase from the Sweeney?s the 1st was 2004 and the lasted me 10 years with only minor problems. I would recommend buying your next car from the Sweeney?s they treat you like family. Thanks a lot Noah.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


2.0 out of 5.0

Lazy, inefficient, slow... liars

by from Cincinnati, OH |

Buying process was easy, as it is anytime you know what car you want. In and out. However, when I went back 4 days later to pick my car up none of the repairs were done and it was still just as dirty as it was when I test drove it. When I went back the next day all they had done was cleaned it and filled it up. Its now been nearly a month since the car was purchased and I still don't even have an appointment to have the repairs done. It needs one little piece they had to order and they claim it still isn't in yet. Mostly because I think they ordered it just yesterday after my 4th email and 2nd call. Don't do business with them unless you want your overall car buying experience to take triple the time it should. Do yourself a favor and find the same car at a dealership down the road.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


2.0 out of 5.0

CONFUSED

by from cincinnati ohio |

called about a car , wanted to get a monthly and how many years I would have to pay it off. three hours later , and about four phone calls , I have nothing. I did learn that buy here pay here. doesn't mean they hold there own accounts. Julie the sales girl told me buy here pay here goes thru a bank. and with that said . that pretty much explains my hole experience , they acted afraid to drop the gavel and say the terms. I told them two times I no a bank will turn me down that's a waste of time, I have good credit but limited income. she had several chances to get my info but didn't . Julie said ok call me back in twenty minutes I called back and even though I told them several times a bank would be a waste of time, she says we are going to have to go thru a bank, the call back the second to the last time she didn't get any info on me to go thru a bank with but told me to call back . I thought I would get the numbers , she says we have to go thru a bank. ARE YOU CONFUSED AT THIS POINT, well come sit right next to me and we can both be confused together. im not mad, just confused , see I was here once before and the boy went around the corner there to the big guy I guess and came back with numbers . it was simply as that. So I came home read some reviews on this car I was checking out here and a few scared me. I also went to cars.com and checked out the same car with the same price and only 3k miles as compared to there 25k miles and kokomo a family owned and run dealership explained to me about there life time warranty on anything under a hundred thousand miles. I cant say don't go here , I can say if they start the run around don't call back any more at that point go somewhere else.

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Not Applicable
Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

This is the only place to buy a car!

by from Hamilton, Ohio |

We had some credit issues and Steve and Tavis flat made it work. You will never get better treatment anywhere. I would highly recommend this dealer group great selection and price.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Nobody ever replied

by from Cincinnati, OH |

I asked a question online about a car that they had for sale but they never replied. I'm guessing they don't want to sell cars.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

Rude people

by from Cincinnati oh |

Purchased Four vehicles from this dealership in less than two years experience has been horrible they give you nothing for trade in they ignore you after the sale should you have a vehicle with a warranty they will not honor it Their service department treats you like idiots ignores any problems you do have or simply does not attempt to repair any issues you bring to their attention Once you sign any documents you no longer are of any value to this dealership they treat you like dirt

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Came in for service or repair

Does not recommend this dealer

Did make a purchase

Jake Sweeney Mazda West responded to this review

February 28, 2013

Jake Sweeney Mazda West appreciates your business. We want all of our customers to be happy when they leave the dealership. Any issues that need to be resolved can be directed to Travis Detjen at tdetjen@jakesweeney.com. Thank you for contacting us about your concerns.


(1-7 of 7 reviews)