Don Gooley Cadillac

Don Gooley Cadillac

19900 E. Nine Mile Rd., St. Clair Shores, MI 48080

New 866-800-9195
Used 888-795-0602
Service 888-238-1695

Average Ratings

4.9 out of 5.0
88 out of 88 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 88 reviews
5.0 out of 5.0

I came all the way from Lansing to get the car.

by from Lansing, Michigan |

Don Gooley is the greatest dealer in the Detroit area bar none. Phil Hernandez on his staff treated me like a king from the time I walked in. I say enough good things about either one of them They are such a superior dealership, i drove from Lansing to get the car

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Excellent Overall

by from St Clair Shores, MI |

Everyone was very nice and accommodated my schedule and I really appreciate it! But, I am so used to having my car washed and it wasn't!!!! I didn't say anything, but let's hope next time the service person notices and sends it back!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

service

by from East Detroit, Mi. |

little disappointed that I have only had my cadillac 5.5 months and already 2 recall repairs are needed...Had my malibu for 4 years and never once.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

G.reat service clean establishment

by from St Clair shores Michigan |

The young lady in the service department did an excellent job I want to thank her. She was very professional.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Just Wonderful

by from St. Clair Shores, MI |

Joan made it so easy to purchase a car from Don Gooley. I had be searching for about 6 weeks. I work in customer service and Joan was just amazing! Thank you again!!! Navaz

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from st. clair shores, mi |

Larry is great. Responsive, detailed, and executes. All promises were met. Walkthrough of vehicle was at the right level of detail too.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Dealership, Customer Oriented, Good Deals

by from Grosse Pointe Park, Michigan |

I was in for service and Marisa took great care of me, as it was around lunch time she arranged for a ride to a local restaurant and a pickup after lunch. When I returned to the dealership my car was washed and ready to go. What more could I ask for? I have also had the occasion for two of your porters to provide pickup and delivery service, I was impressed by both of them, Bob(an older gentleman) and Brandon a young man in his first day with your company, he was polite and customer oriented.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Timely Service

by from Eastpointe, MI |

The young lady that took in my car was very efficient and professional. My car was ready by the estimated time.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Don Gooley Cadillac responded to this review

December 19, 2014

Rochelle.. We are happy that you had a good, prompt experience with our service department! Thank you.. Don Gooley Cadillac.


5.0 out of 5.0

great service all around

by from st clair shores, mi |

set up appointment, had recall and oil change done in about an hour and on my way with a clean car

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Don Gooley Cadillac responded to this review

November 20, 2014

Mario.. We are happy to hear that we were able to service your vehicle in a timely manor. Thank you. Don Gooley Cadillac.


5.0 out of 5.0

Fast service

by from Saint Clair Shores, MI |

After waiting approximately two months to have my ignition switch replaced, I must say that I was pleased to be in & out within an hour.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Don Gooley Cadillac responded to this review

November 20, 2014

Shannon.. We are happy to hear that we were able to take care of your recall in a timely manor. Thank you.. Don Gooley Cadillac.


(1-10 of 88 reviews)