Stoneham Ford

Stoneham Ford

211 Main St, Stoneham, MA 02180

New 866-845-1118
Used 866-296-5012
Service 888-636-4481

Visit Stoneham Ford to See Why Our Massachusetts Ford Dealership Delivers More

Average Ratings

4.8 out of 5.0
92 out of 94 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 94 reviews
5.0 out of 5.0

GREAT SALES TEAM BEST CAR BUYING EXPERIENCE EVER

by from Portland,Me |

Pat and Aram are awesome they were always prompt to respond to any questions that arose with thorough answers they always made themselves readily available for any concerns my purchase was a little unconventional but Tom from Grays was definitely the man for the job on that day can't thank those 3 guys enough:-D

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Staff!

by from Stoneham, Ma |

explained every question I had about the vehicle in detail with suggestions to follow up on if the problem re-occurs (which it did almost immediately)

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

They go the extra mile

by from Malden, MA |

I dropped off my car for service on the Thursday night before going away for a long weekend. They graciously stored my vehicle over the weekend and had it waiting for me in plain view near the entrance to the service center.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Grateful for a good experience.

by from Billerica, MA |

It was great. I had to reschedule twice because of the snow and Linda was extremely helpful. Bob was quick, honest and also very helpful.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent service , pleasant and friendly staff ,

by from Stoneham ma |

Staff was friendly and informative and pleasant to work with . There was no pressure which made it a great overall experience

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Response to your survey

by from Stoneham,MA |

Bill Cerratani and his crew are very conscious of their work and do a good job on items that are not just an oil change or lube work.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

exceptional, friendly, helpful, knowledgable,

by from stoneham, ma |

Had an appoitment which was ontime. Car was ready to take for test drive when we arrived. Staff was pleasant, friendly, and delightful to work with.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Dealership from Sales to Service

by from Stoneham,MA |

The sales staff was beyond excellent and answered all our questions. They were very helpful in the selection process for our new 2015 Explorer.

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Customer Service
Buying Process
Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

FastLane Service - FAST!!!

by from Stoneham, MA |

I was only here for a FastLane oil service as I had all the recalls updated. The young lady at the desk was pleasant and very accommodating about offering upfront information when she had it. The time of the oil change service was very quick. It truly was a FAST lane experience.

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Customer Service
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service after my car would not start

by from Stoneham, MA |

Honest opinion and quick service after my car would not start and I needed a new battery. I had concerns about my tires and both the mechanic and customer service gave me good information. The car drove beautifully afterward. Thank you so much.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 94 reviews)