Stoneham Ford

Stoneham Ford

211 Main St, Stoneham, MA 02180

New 866-845-1118
Used 866-296-5012
Service 888-636-4481

Visit Stoneham Ford to See Why Our Massachusetts Ford Dealership Delivers More

Average Ratings

4.8 out of 5.0
79 out of 81 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 81 reviews
5.0 out of 5.0

Awesome service, great facilities

by from Stoneham, Ma |

I was able to get a "waiting" appointment that was very convenient for me. Your customer service is excellent and very friendly. I especially liked the lounge where I waited, had everything. My car was finished sooner than I expected, another plus.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great and Quick Service

by from Stoneham, Massachusetts |

All of the staff is friendly and very nice. The work very quickly, and the service is excellent. I have never waited more than 30 minutes for the service, and that is also with an oil change and inspection sticker.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Quick service

by from Stoneham, MA |

Folks were extremely friendly and helpful. I really appreciated the non sales tactic of selling more services that were not required. My oil change took less than was expected.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

All Around Great Service

by from Methuen Ma |

The entire staff was very helpful and knowledgeable, especially my sales man Michael Harrison. I will definitely be buying my vehicles from him and Stoneham Ford!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Ford Service

by from Stoneham, Ma |

They are trained on Ford vehicles so they should have the knowledge to fix Ford problems without guessing. It was a simple oil change that I had done.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Stoneham Ford responded to this review

January 14, 2015

Thank you for taking the time to provide your feedback, Theresa. We aim to provide 100% customer satisfaction, and we would like to speak with you further to learn more about your service visit. At your earliest convenience, please contact me directly. Sincerely, Billy Cerretani, Quick Lane Manager - 781-438-0490 ext. 140


4.0 out of 5.0

Great service

by from Andover,MA |

The staff is always courteous, knowledgeable and efficient. I've never had any issues at Stoneham Ford whether at the Quick Lane or in the service department.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

fast service lane

by from Stoneham MA 02180 |

prompt, efficient service. Tech. noted tires needed rotation and explained why. Alison Melkonian and Bill Ceritani (sp?) are very helpful and courteous.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Best lease experiance I ever had

by from Salem, Ma. |

I was treated like a friend,by a friend. No pressure. The best lease experiance Inever had. Vinnie was the best.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from Stoneham, MA |

The service receptionist was very friendly and helpful. She made us feel welcome and answered all our questions. The service on the car was quick and efficient.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

great service, friendly

by from Stoneham Mass |

We were greeted right away because there was a waiting line. It was explained to us that we would be taken as soon as possible. We knew we had to wait.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


(1-10 of 81 reviews)