Lithia Volkswagen of Reno, near the surrounding areas of Reno, Carson City, Fernley, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new Volkswagen and used Volkswagen cars and SUVs.
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45 out of 46 people recommended this dealer.Write a Review
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My amazing Touareg Hybrid is the best car I've ever owned, so when I began to experience road noise I hoped it was just my snow tires and nothing more serious. From the time I called Julie in Lithia's Service department, I knew this routine 50,000 mile checkup would be different. I was treated like a valued customer, not just a car with an issue. When I arrived at the appointed hour, I was immediately greeted by yet another pleasant young lady who set up the use of a loaner car - I felt like I had won the lottery! Andy, my service specialist, was patient and listened intently to what I had experienced with the noise and took copious notes. He warmed up the loaner car, gave me a cold bottle of water and promised to call when the car was ready. I was able to go back to work and completed a project. Scott, Lithia's service manager took the time to explain that the noise was indeed my snow tires and with my permission he found the "N" rated Blizzack tires I needed, had them mounted, aligned and I was hugely grateful that I didn't need another appointment! Scott escorted me to my freshly washed Touareg and I glided back home in a smooth, QUIET car!! I felt like a VIP at Lithia and that's an incredible treat when you have to take the time to schedule car maintenance. Thank you for such excellent service!