Lithia Volkswagen of Reno

Lithia Volkswagen of Reno

7063 S Virginia St, Reno, NV 89511

New 877-728-3157
Used 888-225-4964
Service 888-869-3363

Average Ratings

4.8 out of 5.0
41 out of 42 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 42 reviews

Featured Review

5.0 out of 5.0

The VIP Experience!

by from Truckee, CA |

My amazing Touareg Hybrid is the best car I've ever owned, so when I began to experience road noise I hoped it was just my snow tires and nothing more serious. From the time I called Julie in Lithia's Service department, I knew this routine 50,000 mile checkup would be different. I was treated like a valued customer, not just a car with an issue. When I arrived at the appointed hour, I was immediately greeted by yet another pleasant young lady who set up the use of a loaner car - I felt like I had won the lottery! Andy, my service specialist, was patient and listened intently to what I had experienced with the noise and took copious notes. He warmed up the loaner car, gave me a cold bottle of water and promised to call when the car was ready. I was able to go back to work and completed a project. Scott, Lithia's service manager took the time to explain that the noise was indeed my snow tires and with my permission he found the "N" rated Blizzack tires I needed, had them mounted, aligned and I was hugely grateful that I didn't need another appointment! Scott escorted me to my freshly washed Touareg and I glided back home in a smooth, QUIET car!! I felt like a VIP at Lithia and that's an incredible treat when you have to take the time to schedule car maintenance. Thank you for such excellent service!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

5.0 out of 5.0

VW Dealer

by from Fallon, NV |

I gave 5 stars to the facilities only because of the staff ensuring I was comfortable, however it is very evident that the dealership has outgrown the building. The facilities need upgraded, the service and sales are great and deserve a new atmosphere to work in.

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Customer Service
Buying Process
Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

service review

by from carson NV |

Easy drop off and pickup.profesional service at delivery by a fne looking young lady.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

20k service

by from Gardnerville, Nv |

Quick, thorough, and cleaned the car up. Happy... They also noticed an issue with the headlight that insurance is taking care of. Nice to know they look things over.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

20K check-up

by from Sparks, Nv |

Service Manager was very informative about fuels and engine/computer relation and performance.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service

by from Reno, NV |

The service man (Ryan?) was wonderful. He explained everything to me, and gave me options of how to best deal with my car's problems.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

easy buying experience

by from sparks, nevada |

they made the car buying experience quite easy, and quick compared to other dealers.

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Buying Process
Not Applicable
Quality of Repair
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

review

by from Reno, NV |

Overall completely satisfied. The service department is courteous and professional.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Job

by from Reno, NV |

Dealership was actually a fun place to go for service. At that is even leaving the car overnight. Andy was a great help and had our car back to us earlier than promised at no charge.

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Car owner in for repairs for her beetle

by from Fernley, NV |

Andy is always very helpful and communicates the reasons for mechanical needs he gets us in or service quickly.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service

by from Minden, NV |

Made an appointment for the following day. The service was done in less time than estimated. My car was delivered washed and ready to go. Great experience with Lithia VW.

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Customer Service
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-10 of 42 reviews)