First Team Kia

First Team Kia

6970 N Military Hwy, Norfolk, VA 23518

New 877-227-9820
Used 866-906-7853
Service 877-276-6976

We Put You FIRST!!

Average Ratings

4.9 out of 5.0
17 out of 17 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 17 reviews
5.0 out of 5.0

Patient and Thorough Service

by from Norfolk, VA |

No steering to any particular vehicle(s). No pressure to purchase add-ons. Although I was presented with several vehicle and coverage options, the final decisions were left to me.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

unbeatable price

by from Norfolk VA |

I liked the fact that I didn't feel pressured to buy on the spot like many other dealerships have done during my search.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service!

by from Norfolk, Virginia |

Charmin Anderson is a great associate! She has a cheerful and positive attitude and she did everything she could to get me into a good car. I will recommend everybody to her to buy a car. She is the best! And I thank her for all her hard work helping me!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Fantastic Customer Service!

by from Norfolk, VA |

The best thing about my car shopping experience at First Team Kia was how smooth and easy the process was. My saleswoman, Charmin Anderson, was very detailed in her explanation and most importantly, she was very honest. It was the same with the financial manager, Robert Turk. They were both very friendly, welcoming and professional.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service!

by from norfolk va |

Excellent service. Everyone was very nice and the work was completed on time. I would definitely recommend this dealership to my friends.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

First Team Kia responded to this review

January 24, 2015

Hi Barbara and thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Thank you again and hopefully we get to see you again! Sincerely, Joe Gardner - General Manager, (757) 337-0990 jgardner@firstteamauto.com


5.0 out of 5.0

Service Department

by from Norfolk, Virginia |

I visited the Service Department, I was greeted by your employee (Tyler). He treated me as if my concerns (regarding my car) was the most important thing that was on his agenda for the day. I truly appreciated that, especially to know that it was not fake. He went out of his way to resolved any issues I may have had. Great Job!!!!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

First Team Kia responded to this review

January 20, 2015

Hi Linda and thank for the positive feedback. Tyler is truly an exceptional employee and we appreciate him for giving you a great experience! We're very happy to hear that you enjoyed your visit here with us at First Team Kia. We are driven to offer great customer care and we strive to provide the best service experience. Thank you again and we hope to see you again soon! Sincerely, Joe Gardner - General Manager, (757) 337-0990 jgardner@firstteamauto.com


5.0 out of 5.0

Great Service

by from Norfolk, Va |

People are friendly and seem to care what you think. They go over things with you until you understand everything. If they can't answer a question, they will find out for you. The sales people don't really pressure you into buying something you don't really want. Minu, my sales person, is a very nice and informative.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

First Team Kia responded to this review

January 7, 2015

On behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team, William. Our team are great people and they strive to create a great car buying experience for every customer. They will be very happy to hear that they were successful in that endeavor. Congratulations on your new car! If you have any questions or concerns, please do not hesitate to come see us. Sincerely, Joe Gardner - General Manager, (757) 337-0990 jgardner@firstteamauto.com


5.0 out of 5.0

Great Service, helpful staff.

by from Norfolk, VA |

Service department was great. Tyler McNeill was very helpful and ensured I had a positive experience, even after I was informed my vehicle would need new brakes. The vehicle was completed ahead of schedule and Tyler made sure I was taken to each department personally.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

First Team Kia responded to this review

December 23, 2014

Hi Kyle and thank you for your kind words. We appreciate Tyler as well as the rest of our staff and we are thrilled that they have taken care of you gave you some insight on your issue! We are driven to offer great customer care and we strive to provide the best service experience. We are very happy to hear that your service was completed in a timely manner and we look forward to servicing you again. Sincerely, Joe Gardner - General Manager, (757) 337-0990 jgardner@firstteamauto.com


5.0 out of 5.0

Great Service

by from Norfolk, Va. |

Everyone was so nice and courteous and went above and beyond.I felt very special.I was never kept waiting or wondering what was going on with my car, I was constantly kept informed.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

First Team Kia responded to this review

December 19, 2014

Idonia, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Sincerely, Joe Gardner - General Manager, (757) 337-0990 jgardner@firstteamauto.com


5.0 out of 5.0

Overall Good Experience

by from Norfolk, VA |

Friendly service, They really worked with me to make the process as painless as possible for not having my car for 4 days. He also kept me updated frequently and patiently answered my questions. The prices were also great, especially given the holiday season. Will definitely be bringing my car in in the future for oil changes/vehicle inspections/etc. Thank you!

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

First Team Kia responded to this review

December 11, 2014

Thanks for your awesome review, Stephanie! We always make sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Joe Gardner - General Manager, (757) 337-0990 jgardner@firstteamauto.com


(1-10 of 17 reviews)