Toyota of Bowie

Toyota of Bowie

16700 Governor Bridge Rd, Bowie, MD 20716

New 877-325-1120
Used 877-264-7749
Service 877-803-4371

Delivering Truly Exceptional Service

Average Ratings

4.1 out of 5.0
25 out of 32 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 32 reviews

Featured Review

5.0 out of 5.0

Review of Toyota of Bowie

by from Annapolis, Md. |

I reently purchased a new Prius from Toyota of Bowie, Everything about the purchase went really well. The staff is fantastic. My salesman was John Hawvrish took great care of me in locating the car I wanted and being patient while I learned how to drive the car. I had my previous car 14 years with no bells and whistles. This car is very upscale. The Sales Manager is Jim Kussman. He negiotated the price for my car and for my trade-in. He was great with all my requests and I am pleased with the deal I received. The General Manager is Rick Barton. He was available to assist wherever I needed it and did a great job. The Vice President is Randy Whalen. He was very accessible and pleasant to work with. The Customer Service Rep is Pat Cunningham. She took care of the final details so efficiently and got me on my way in my new car. All the employees are extrememly friendly and there is a great team work atmosphere there. I would recomment this dealership to anyone. Though I live in Annapolis where there is a Toyota dealership, I was happier to go a bit further to purchase my car in Bowie.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Toyota of Bowie responded to this review

August 1, 2014

Thank you for your detailed review, we really appreciate it. We are delighted that everyone was accessible and took great care of you! Enjoy your new Prius! Heather

5.0 out of 5.0

Great deal on my Avalon

by from maryland |

Bought a new Avalon here and super impressed with the whole process! Got an awesome deal, had the best salesman (Al) and the Avalon is an amazing automobile. Would highly recommend this place for your next car purchase.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience

by from Bowie Md |

Toyota of Bowie was easy to do business with. I got a great deal.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Horrible

by from Washington, DC |

Do NOT under ANY circumstances EVER take your car here. Not only did they lie about have loaner cars (not loaners, but rentals) making my wife have to walk 5 miles to the metro because of this, but they also misdiagnosed the car completely and tried to fight it even after another dealership assured them they were wrong. Then after having to chase them down to get a refund (I was assured I would be getting a call that day) two weeks later still no call. So I of course have to call them again and chase down the refund. So what do they offer as way to make up for all this mess? One oil change for free. HA!

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase

Toyota of Bowie responded to this review

September 12, 2014

Thank you for posting about your experience. I do apologize for the issues that you have written about. Our Service Director and VP have been in touch with this reviewer to apologize and discuss at length. We are dealing with these internally and we will use this review in our training. Best, Heather


1.0 out of 5.0

Unsatisfied Customer

by from Odenton, MD |

I purchased a used Toyota Sienna from Toyota of Bowie. I later took it to my mechanic and they said the wiring harness had been spliced. Toyota told me splicing the harness is against their policy and they only replace the entire harness. Personally I would not recommend buying a vehicle from Toyota of Bowie. Find an establishment that will stand behind their products.

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Customer Service
Buying Process
Quality of Repair
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Shopped for a used car

Does not recommend this dealer

Did make a purchase

Toyota of Bowie responded to this review

September 12, 2014

Thank you for your review. We apologize for the issue at hand; however, we are unable to determine who you are based on the user name and the information provided in the review. Please send your contact information so that we may follow up and rectify. hgraham@rrrautos.com Best, Heather


5.0 out of 5.0

Proud Prius owner

by from Maryland |

Great place to get all your Prius questions answered. Been looking for a while and you would be surprised how many car salesman know nothing about what they sell. Not here, especially if you see Mike. Very knowledgeable salesman, and I got a great deal too. Very happy with my experience.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Toyota of Bowie responded to this review

August 3, 2014

Congratulations on your new Prius! Thank you for posting your review and letting us know that Mike took good care of you during your purchase. Cheers, Heather


5.0 out of 5.0

Awesome Service

by from Laplata MD |

Sharon in the service department was great!! On what seemed to be a very busy day she told me she was booked for the day but if i did'nt mind waiting or if I could leave the vehicle she would work me in and at the latest my vehicle would be ready by 5:00. I decided to leave the vehicle Sharon called me way before 5:00 my vehicle was ready she re viewed my bill with me so when I got back to the service department all's I had to do was see the cashier. I would like to thank Sharon and her express team for working me in as fast as they did not only did they address my concern I came in for but they also performed a 33 point inspection / trip check which gave me peace of mind.as I was leaving for vacation the following week.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Toyota of Bowie responded to this review

August 3, 2014

Thank you for your detailed review! We love hearing that Sharon provided good customer service. We look forward to seeing you in the future. Best, Heather


5.0 out of 5.0

EXCELLENT SERVICE GREAT DEAL!!!

by from BOWIE MD |

I HAVE A 07 SEQUOIA AND 07 TUNDRA BOUGHT IT IN THE SAME TOYOTA OF BOWIE DEALER THATS WHY I KEEP COMING BACK TO THEM JUST BOUGHT 2014 TUNDRA AND GAVE ME AN EXCELLENT DEAL. GREAT SERVICE AND MANAGEMENT

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Toyota of Bowie responded to this review

August 3, 2014

Wow, thank you for your continued business and for the great review. We really do appreciate both! Enjoy your new Tundra! Heather


5.0 out of 5.0

Great service!

by from Washington DC |

Service was excellent as usual, Christina has helped me a couple times and she continues to provide the best service and I plan to stick with her as long as she works there

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Toyota of Bowie responded to this review

August 3, 2014

We agree, Christina is great! Thank you for posting a review. Cheers, Heather


5.0 out of 5.0

Great service!

by from Bowie, MD |

Service was quick and efficient, Christina was very knowledgeable and let me know exactly what they were going to do and was right on time getting me out. Best customer service hands down

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Toyota of Bowie responded to this review

August 3, 2014

Thank you for posting your review and for letting us know that Christina took good care of you! Cheers, Heather


5.0 out of 5.0

Excellent

by from Bowie maryland |

Christina was Professional, courteous and was right on time like she initially promised

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase

Toyota of Bowie responded to this review

August 3, 2014

Thank you for letting us know about your service experience with Christina! We really appreciate it. Best, Heather


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