Suttle Motors

12525 Jefferson Avenue, Newport News, VA 23602

New 866-686-3611 New 866-686-3611
Used 866-615-5302 Used 866-615-5302
Service 866-965-3345 Service 866-965-3345

Since 1902


Average Ratings

4.9 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


  1-10 of 189 reviews

Featured Review

5.0 out of 5.0

Super Service

by from Yorktown, Va |

I called my regular Red Team service advisor, Doug Carter, but he was on vacation and advised that the other Team Leaders would take care of my needs. Mr Kenny Patterson (Green Team) answered the my call and said he would help me and did so. He advised that I could bring the vehicle in for servicing immediately if I desired. When I arrived, another Team Leader, Doug Trainor (sp?) said he too would help as soon as he finished helping another customer. Just then, Mr Patterson came up and said he would handle my service needs. Wow, it looks like the different team leaders watch out for each other, making the customer feel that the entire Suttle staff really wants to help. About an hour later, my vehicle was ready and waiting for me to drive it home. Great service, easily exceeding expectations.

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Not Applicable
    Buying Process
  • Quality of Repair
  • Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Suttle Motors responded to this review

October 10, 2015

Dottie, thank you for writing about your visit with us! I am happy to hear that our service team was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Be sure to check us out on Twitter and Facebook -- we offer exclusive specials for our followers and likers. Warm regards, Gene Woodson- Service Manager


5.0 out of 5.0

Getting ready for Floria

by from Newport News, VA |

As is always the case the appointment went rapidly smoothly and professionally both on the in and out side!!! Doug Carter does an excellent job in getting things up and done smoothly!!

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Not Applicable
    Buying Process
  • Not Applicable
    Quality of Repair
  • Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

A dealership that Feels like Family

by from Newport News, VA |

Kenny and the Green service team are outstanding. We always feel like VIPs. We ran into a service issue with our vehicle just before Christmas and they responded quickly and with above and beyond service so we could still enjoy our holiday weekend!

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Buying Process
  • Quality of Repair
  • Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

In and our service was great

by from Newport News,Virginia |

I had a recall on my Cadillac but no appointment they took me right on in without any complaints. I dropped it off and I had the courtesy driver to pick me up, the courtesy driver called me and told me he will be at my house and 15 mins. and he was right on time. I picked up my car and they washed the outside of my car without me asking. Thanks I really needed that.

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Not Applicable
    Buying Process
  • Quality of Repair
  • Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Experince at Suttle GMC

by from Newport News, VA |

My wife and I had been thinking about a new vehicle,started looking at the GMC Canyon. She found one online at Suttle that she thought she would like,we went after work to look at it and wound up bringing it home! Everyone we met was just so friendly and pleasant it was a pleasure to purchase our vehicle from Suttle,they made it easy for me to get my wife an early Christmas and Anniversary present!!!

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Buying Process
  • Not Applicable
    Quality of Repair
  • Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Suttle Motors responded to this review

December 24, 2015

Percy, Suttle Motors thanks you for taking the time to submit this amazing feedback. Our team works hard at maintaining top notch customer service and they will be ecstatic to hear you left our store satisfied. We hope you enjoy your new vehicle and we look forward to working with you again! Don't forget to LIKE us on Facebook to take advantage of our exclusive online coupons and discounts! All the best, Steve Payne- GSM


5.0 out of 5.0

Great new car experience

by from Newport News, VA |

They worked with us to get the new vehicle we wanted at a price we were willing to pay. It was delivered as agreed and we are enjoying it.

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Buying Process
  • Not Applicable
    Quality of Repair
  • Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Suttle Motors responded to this review

December 24, 2015

Thank you for leaving us this review, Leroy. We are very happy to hear that we could help get you set up with the perfect new car for you. If there is anything more we can do for you please feel free to come back and see Suttle Motors any time! Take care. All the best, Steve Payne- GSM


5.0 out of 5.0

Wonderful New Car Sales Experience

by from Yorktown, Va |

Melvin Dawson and Larry Preddy went far above and beyond to help my wife to find the perfect car and at a great price. Instead of a 2015 we thought we wanted that had great "end of model year" price from GM and Suttle, they found a 2016 that had every feature my wife desired and no extra unwanted features--truly my wife's "perfect car". "I love it- it is wonderful!" I never heard that before even though she's had numerous other cars (several of which were much more expensive). Two happy customers.

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Buying Process
  • Not Applicable
    Quality of Repair
  • Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Suttle Motors responded to this review

November 22, 2015

Thanks for the 5-star review! Congrats on your new car. If you need anything else down the road please don't hesitate to call. Be sure to follow us on Facebook and Twitter. Steve Payne- GSM


5.0 out of 5.0

Outstanding service

by from Newport News, VA |

Great atmosphere in waiting area love the coffee machine. Well thought out system in service area; which facilitated a smooth and timely return of my automobile . Additionally, expert advice was given free on how to receive the most efficiency of my Cadillac . Highly recommend to future customers.

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Not Applicable
    Buying Process
  • Quality of Repair
  • Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Suttle Motors responded to this review

November 20, 2015

Thank you for your kind words and fantastic star rating, Rodney! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time with our service department. Thanks for your recommendations and we look forward to seeing you again. Gene Woodson- Service Manager


5.0 out of 5.0

Service dept has great customer service.

by from Newport News Va. |

Doug Carter called to let me know what work was needed to pass inspection. I was unavailable to answer so he left me a voice message then he texted me with the information too. I was able to reply to the text message right away but unable to talk. Doug's text message allowed me to give permission for Suttle to begin the needed work; therefore, allowing my vehicle to be ready for pick-up before the close of business. Doug always keeps me informed and I appreciate his dedication to customer satisfaction.

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Not Applicable
    Buying Process
  • Quality of Repair
  • Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Suttle Motors responded to this review

November 20, 2015

Thanks for your awesome review, Randy! I'm very happy to hear that Doug was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Gene Woodson- Service Manager


4.0 out of 5.0

Recall Mod not needed!

by from Newport News, VA |

Brought our 2016 Enclave in for the windshield wiper motor replacement under the recall program, but found out that it did not need to be replaced! Not sure why GM didn't know which cars required the mod. Could have saved me half a day.

Report inappropriate content

Your feedback has been sent to Cars.com.

  • Customer Service
  • Not Applicable
    Buying Process
  • Not Applicable
    Quality of Repair
  • Not Applicable
    Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Suttle Motors responded to this review

November 20, 2015

Thank you for taking the time to share your experience with us, Robert. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to come and visit us if you would like to further discuss the issue. Gene Woodson- Service Manager


(1-10 of 189 reviews)