Sutton Ford Lincoln

Sutton Ford Lincoln

21315 Central Ave, Matteson, IL 60443

New 877-239-7686
Used 866-617-4690
Service 888-959-1319

Average Ratings

4.4 out of 5.0
40 out of 44 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 44 reviews

Featured Review

5.0 out of 5.0

Wonderful Service

by from Country Club Hills, IL |

I just purchased my 2nd vehicle from Sutton Ford and I love it. George Barker was my sales guy and he was awesome. He made sure that I was happy in driving away with what I want. I will recommend anybody to go see him when their ready to purchase a vehicle. One of the most knowledgeable and kindest guy I know. I want to thank him for helping look for what I want.:) <3

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Customer Service
Buying Process
Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase

Sutton Ford Lincoln responded to this review

April 1, 2014

Congratulations on your new car! We're proud to offer our customers a pressure-free shopping experience in addition to exceptional customer service. I am elated to hear George took such great care of you throughout your entire car-purchasing experience. We hope you are still enjoying your new purchase and look forward to working with you again. Thank you! Allen Dabrowski- BDC Manager- aldabrowski@suttonford.com

3.0 out of 5.0

Disappointed in service department

by from Carlsbad, NM |

I went in for my first oil change on my Lincoln MKZ , it took a couple hours even with an appointment . I showed them where the material on the console was lifting up on the front passenger side, they did nothing about it. I also did not get my car wash as I was told it would be 3 hrs before they could do it, so I told them forget it as I didn't have that much time I could wait. The staff themselves were friendly but the service needs a little help.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

amazing experience

by from carlsbad, nm |

Tate was amazing at helping us with everything÷

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Shopped for a new car

Does recommend this dealer

Did make a purchase


3.0 out of 5.0

Poor service

by from Carlsbad nm |

Not helpful. Plus when a client is told they get a car wash when they bring in a vehicle to have something done. It should not be a three hour wait. It's a car wash for heavens sake. Also we are still discovering things not mentioned to us by the dealer. This is an Edge 2014

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

repair

by from Matteson, IL |

service was great and fast. thanks

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Excellent Service, clean, and friendly

by from Lansing, IL |

George Barker did an excellent job in selling us a 2014 Ford Fusion. He warmly greeted us, was patience and thorough in answering our questions, and knew the vehicle. We would strongly recommend him to our friends and family. It was an overall excellent experience

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great customer service, easy buying experience!

by from Matteson, IL |

Damien was my salesperson and he was extremely accommodating. He was a pleasure to work with, and would definitely refer customers to him.

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Michael

by from Matteson, IL |

Dodge 3500 service was great great all around staff

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great vehicles

by from Matteson, IL |

I received a great service, the dealer DID NOT used false information as a hook. The vehicle I purchased was in excellent conditions I am so happy for making business with Sutton Ford.

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Satisfied Customer

by from Matteson, IL |

From start to finish, Marcus was attentive to my needs and helped me chose an amazing vehicle!

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

The place to come for a great auto!

by from Matteson, IL |

My wife and I purchased a 2012 Ford Fusion 2 weeks ago. In the middle of the negotiations I remembered a good friend of mine who only buys Fords and I called him quickly to get his opinion on a dealership and salesman I should talk to. He gave me the name of the dealer but my wife and I became very comfortable with Marcus our sales rep who did all he could to meet our family goals.

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-10 of 44 reviews)