Sutton Ford Lincoln

Sutton Ford Lincoln

21315 Central Ave, Matteson, IL 60443

New 877-201-7970
Used 877-201-3573
Service 888-959-1319

Average Ratings

4.8 out of 5.0
340 out of 340 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 340 reviews

Featured Review

5.0 out of 5.0

Wonderful Service

by from Country Club Hills, IL |

I just purchased my 2nd vehicle from Sutton Ford and I love it. George Barker was my sales guy and he was awesome. He made sure that I was happy in driving away with what I want. I will recommend anybody to go see him when their ready to purchase a vehicle. One of the most knowledgeable and kindest guy I know. I want to thank him for helping look for what I want.:) <3

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Sutton Ford Lincoln responded to this review

April 1, 2014

Congratulations on your new car! We're proud to offer our customers a pressure-free shopping experience in addition to exceptional customer service. I am elated to hear George took such great care of you throughout your entire car-purchasing experience. We hope you are still enjoying your new purchase and look forward to working with you again. Thank you! Allen Dabrowski- BDC Manager- aldabrowski@suttonford.com

5.0 out of 5.0

Great Staff, Positive Experience

by from Mokena, IL |

Everyone was very helpful and I would certainly buy another car here, but the process took 5 hours. I felt that was unnecessarily long.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great services

by from University Park, il |

Service was expedient Helpful warning about some automotive problems were given. I declined the additional service and will make an appointment at s later time. Cree explained the exchange program which was very enticing. But at this time I can't take advantage of the offer. Jaime always provides superior customer service.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Spiller fiesta purchase

by from Richton Park, Illinois |

Same as most car buying experiences, you want more than the car is worth, I want it for less than you want to let it go for, hopefully we meet a happy medium

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great service

by from Chicago, Ill |

The mechanic was very respectful and helpful. The facility was clean and pleasant.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great service clean waiting room

by from Olympia Fields , Illinois |

I came in to to get my 2015 Fusion serviced and every one was extremely helpful and courteous. The wait time was not long and I was pleased.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Happy customer. ..quick service. ..

by from Homewood,Il |

This service experience was so far the best I've had with Sutton Ford. I usually avoid coming to service department in fear of problems that will exceed my budget. But I am glad my service rep was able to research my warranty information. I was happy with the quick service this time as well.

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Customer Service
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


4.0 out of 5.0

Worth the two hour drive

by from Peoria, Illinois |

Very good salesman. No pressure. I did not like the hidden cost of the "Auto butler" protection plan. I did not want it and it was not advertised in the Internet price but it showed up on the final billing.

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Quick process

by from Richton Park,Ill |

Great experience leasing my 2015 Ford Escape Titanium. Productive and efficient process. I will do business here again. Lester Parker is a professional.

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Customer Service
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Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

great service every time.

by from monee, IL. |

I always have a good experience that is why we purchased three vehicle's from Sutton Ford. Thanks.

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Customer Service
Buying Process
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Service

by from lynwood, il |

2015 ford fusion. The service was excellent I got what I wanted for the right price. The staff was very helpful

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Customer Service
Buying Process
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Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 340 reviews)