Heritage Chevrolet

(4.3) 7 Reviews

12420 Jefferson Davis Hwy, Chester, VA 23831

Average Ratings

4.3 out of 5.0
6 out of 7 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-7 of 7 reviews
5.0 out of 5.0

Great Sales Department

by from Chester, Virginia |

Purchased my fourth new Chevy truck from Josh at Heritage Chevrolet today. He always gets me the best price with the nicest purchase experience possible. I competed asked five dealers for price quotations and Heritage provided the best price, so they got my business again. If you want the best price possible and a very friendly buying experience this is the dealership to visit first.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Heritage Chevrolet responded to this review

January 13, 2014

Thank you for your purchases! We appreciate the opportunity to be of service!


1.0 out of 5.0

Trade in price for 2012 Camaro

by from Burkeville VA |

After being assured on the phone that I would receive a fair price on my 2012 Camaro. I came in to and was given a low ball price $3,500 less than what I was told repeatedly by the salesman. Since I had taken a day off work and drove 65mi this was very insulting.The sales manager was very rude as well. Thanks for nothing.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does not recommend this dealer

Did not make a purchase

Heritage Chevrolet responded to this review

July 19, 2013

It sounds to me like several steps went wrong in our process. But we can still make it right. I've spoken with the dealership personnel who dealt with you directly, and I am aware that we are already continuing this conversation with you "offline," as well as putting our heads together to reach an agreement on a price for your trade-in. We understand where you are coming from, and we would like a second chance to make this work for you and minimize your inconvenience, too. -- Josh Friedman, Internet Sales Manager, Heritage Chevrolet


5.0 out of 5.0

The Best Dealership, EVER

by from Chesterfield, VA |

The first Vehicle that I purchased from Heritage was an 05 Chevrolet Express 2500 van for my electrical contracting business. My salesman was Wayne Harris. The best salesman I had ever dealt with. I went on to purchase 2 more vehicles from Wayne. As my wife and I were looking to purchase a vehicle for our teenage daughter, we went to Heritage to find out that Wayne had relocated. We were introduced to Chris Hodson, and were completely delighted with his knowledge and expertise. We went on to purchase an 07 Scion from him back in October of 2012. Since then I have gone back to Chris and purchased another van for my company just this past January. I have purchased our last 4 vehicles from Heritage, and I would not think of going anywhere else to purchase a vehicle. The service is fast, friendly, and the prices are very reasonable. I would reccommend Heritage Chevrolet and Chris Hodson for your next vehicle purchase. Sincerely, T.J. Day

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Heritage Chevrolet responded to this review

February 22, 2013

Thank you for sharing your experiences! Thank you very much for your recommendation!


5.0 out of 5.0

GREAT to work with

by from Henrico, VA |

Great customer service, helped me trade in and trade up without a huge difference in payment.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase

Heritage Chevrolet responded to this review

January 25, 2013

It's a pleasure help you shop for your vehicle, and we're glad to know it worked out well. Thanks again for sharing your experience -- it helps others choose where to shop and who to see! Rick Taylor General Manager Heritage Chevrolet


5.0 out of 5.0

Willing To Improvise

by from Bellingham, Washington |

It's the end of the 2012 production of Chev Colorado and we scoured the country via Cars.com for a model that matched our specs. We found suitable new trucks at dealers in Oregon, Eastern Washington and elsewhere, also several dealers in Maryland, Virginia. As we were about to visit grandchildren in DC area the east coast dealers offered chance for us to take a one way cross country trip. We left messages at several dealers two weeks ago on a Sunday morning and Josh at Heritage was right on it with a response. From across the country, it was a new kind of transaction for both of us however their stock item was best of every dealer we had searched nationwide. It took several days to work out the details but indeed we did purchase our truck from 4000 miles, remote. Our salesman Josh Friedman was right there all the time sending information, calling me to reply to critical questions and to facilitate delivery of the truck to my son's home 150 miles away. We have not taken delivery yet as our trip is next month, December. My regret is that I will not be able to visit the dealership and shake Josh's hand. Josh look for a special PNW gift via UPS soon. Thank you Cars.com you are a unique service.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Heritage Chevrolet responded to this review

December 10, 2012

Thank you very much for choosing us. Your distance from us is quite likely the farthest traveled to purchase a new truck here (we do serve many people in a wide region, but yours is a record not likely to be broken)! We do appreciate it!


4.0 out of 5.0

Honesty and Integrity

by from Fort Lee, VA |

Recently I went to Heritage Chevrolet in hopes of buying a Chevrolet Avalanche or a Silverado. I researched Heritage on the internet and discovered that they had a number of vehicles in stock that fit my search. I was immediately called by Josh Friedman and he began the process of the purchase of my vehicle. I went to the dealership and feel in love with the Silverado even though I owned an Avalanche. We worked out a deal on a vehicle that was on another car lot and with the help of Daniel Hernandez and John Armentrout came to a reasonable price that appeased my Credit Union and I. One slight problem though, the price was wrong. It seemed I had been offered discounts that were not availiable to the particular vehicle I was interested in purchasing. I went home with a purchase agreement a recieved a call stating that the deal was unable to be completed due to the inaccuraccy of the price quoted. A day later I recievevd a calll from Tom O'Toole who stated that the mistake was made on behalf of the dealership and that they would honor the discounts already presented. Needless to say I purchased the Silverado and I am thouroughly enjoying it. In a time where big businesses are all about making a dollar it was great to know that Heritage Chevrolet is about doing whats right. If anyone is looking for a vehicle and wants a honest sales team Heritage is the place to go. They truly earned their bow!!!!!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Heritage Chevrolet responded to this review

August 23, 2012

Thank you for your compliments and your recommendation regarding our approach to customer service. And thanks again for your purchase! Rick Taylor, General Manager, Heritage Chevrolet


5.0 out of 5.0

Heritage Chev.

by from Charlotte C.H., VA |

I made my best deal with Heritage Chev. Josh was my contact on line - along with 8 other sales people from both VA and NC dealerships. Josh was informational and prompt with his on line responses. He gave me information that other dealers did NOT! This in turn, lowered the price I paid for my vehicle. Even though my home is over 85 miles from the dealership, I would chose to do business with Josh and Hertiage Chev. again.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Heritage Chevrolet responded to this review

August 23, 2012

We appreciate the distance you traveled to shop here. Thank you for your kind words and thanks again for your purchase! Rick Taylor, General Manager, Heritage Chevrolet


(1-7 of 7 reviews)