Brown's Toyota Scion of Glen Burnie

Brown's Toyota Scion of Glen Burnie

7167 Ritchie Hwy, Glen Burnie, MD 21061

New 888-749-0781
Used 888-842-0487
Service 877-212-4712

Buy Happy

Average Ratings

4.4 out of 5.0
26 out of 31 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 31 reviews
5.0 out of 5.0

Good service

by from Gambrills, MD |

I was never pushed into buying Jake has been there for me since I got the new car and needed help. I also have the feeling he will be there again if I need more help learning my new car.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent Experience Buying a New Truck

by from Hanover, MD |

Jim Holthaus is an excellent sales rep and literally went the extra mile to get me the model truck I wanted, since he personally drove to another dealer to pick my truck up. He's one of the best in all my years of buying cars.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Terrific experience at Brown's Toyota

by from Glen Burnie , MD |

Alan Adams was outstanding. He was most professional and caring salesman that I have ever had the pleasure of working with when purchasing any vehicle. He took the time to listen to our needs and worked with us to find the perfect Rava4 for us. Even when he had other customers he was very willing to give us his time and explain functions that we were confused with like the Xmas radio and Bluetooth features. It would be a pleasure to purchase another Toyota from him next time around. We highly recommend Brown's and Alan Adams. Also the service department is th he best , we have dealt with Grant and he has always our service and even helped when my 2005 Prius broke down last June in Myrtle Beach. Jim in the part department is also very helpful and professional. Brown' is like a family. I highly recommend this dealership.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service

by from Glen Burnie, MD |

The experience with great. My service provider was very thorough and informed me of a recall that I had no knowledge of. I will continue to service my vehicle at Browns.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Brown's Toyota Scion of Glen Burnie responded to this review

August 26, 2014

Your review was quite a refreshing read, Tony! I am happy that our service team provided you with efficient, and well-informed service and we are very pleased you enjoyed your recent visit. We appreciate you trusting us with your auto service needs and we look forward to working with you again in the future. John Stefero - General Manager - john.stefero@brownscar.com


4.0 out of 5.0

no hassles

by from Glen Burnie, MD |

easy to make an appt, getting my car in was prompt, the waiting room was nice, and the guy who talked to me about what my car needed was thorough and didn't try to sell me eighty dollar hubcaps.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Brown's Toyota Scion of Glen Burnie responded to this review

August 23, 2014

Andrea, thank you for leaving us your review. We are happy to hear that you were pleased with the comfortable and relaxing facilities as well as friendly and professional service you received from Brown's Toyota of Glen Burnie. We are glad that we could make your appointment prompt and easy. If there is anything more that we can do please come back and see us again. Take care! John Stefero - General Manager - john.stefero@brownscar.com


5.0 out of 5.0

Easy experience

by from Severn, Maryland |

I especially appreciated how the salesman (Charles) treated my wife with respect. Also, Brown's didn't have the exact car we wanted (color); Charles checked for several hundred miles around but none was available. We ended up with a different color that Brown's had in stock and we are very happy with the car. The experience was made even better by the great tasting coffee in the waiting area.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Brown's Toyota Scion of Glen Burnie responded to this review

August 28, 2014

Andrew, we appreciate you taking time to leave us a great review! We are pleased to hear Charles did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! John Stefero - General Manager - john.stefero@brownscar.com


5.0 out of 5.0

Love Brown's Toyota Service

by from Glen Burnie, MD |

Staff is always friendly and accommodating. I know that my car is well taken care of and staff will let me know of any issues or problems.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Brown's Toyota Scion of Glen Burnie responded to this review

August 23, 2014

Susan, thanks so much for this 5-star review about your service experience! We always enjoy hearing from our customers. I am pleased to hear that our team has consistently been helpful and accommodating during your visits. Our goal is to provide quality customer care, and we always makes sure our customers know everything that is going on! We hope to work with you again in the future for any of your automotive needs! John Stefero - General Manager - john.stefero@brownscar.com


5.0 out of 5.0

buying experience

by from Glen Burnie, Maryland |

The account personal was so nice and professional, the sales person was very courteous and always listen to every thing we say. He also demonstrate serious hardworking skill and dedication to his job by cleaning a dirt on my car without knowing that I am watching from inside.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Brown's Toyota Scion of Glen Burnie responded to this review

August 23, 2014

Oluwaseun, We're completely committed to providing top quality customer service and we're ecstatic to hear that your experience reflected this dedication. We are glad that we could provide you with courteous and professional car buying experience and we appreciate the time it took for you to give us this feedback. We value our customers and we look forward to seeing you on your next visit. John Stefero - General Manager - john.stefero@brownscar.com


5.0 out of 5.0

Personal attention

by from Glen Burnie, Maryland |

Alan Adams is a superior sales person. He has helped us before and has always done an excellent job. John Stefero is always friendly and willing to treat us with personal care. These two people are the reason we have purchased eight cars from your Toyota and Honda dealerships.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Brown's Toyota Scion of Glen Burnie responded to this review

August 23, 2014

Thomas, thank you for your kind words and for taking the time to inform us of your excellent experience. We are sincerely pleased to know that Alan and John's efforts have made the difference in your car buying experience. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. We are sincerely grateful for your loyalty and we look forward to seeing you soon. John Stefero - General Manager - john.stefero@brownscar.com


5.0 out of 5.0

Scheduled maintenance

by from Glen Burnie, MD |

This Toyota was my first purchase at Brown's. So far, everything in the service area has been very good. I've been in twice for scheduled maintenance. The service took less than 1 hour each time, which is appreciated.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase

Brown's Toyota Scion of Glen Burnie responded to this review

August 19, 2014

Steven, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that we completed your service efficiently and quick. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. John Stefero - General Manager - john.stefero@brownscar.com


(1-10 of 31 reviews)