Mercedes-Benz of West Chester / smart center of West Chester

Mercedes-Benz of West Chester / smart center of West Chester

1260 Wilmington Pike, West Chester, PA 19382

New 866-519-0897
Used 888-676-6354
Service 888-314-4041

Mercedes-Benz of West Chester Provides 3 Quality Mercedes Benz Centers in the Delaware Valley.

Average Ratings

4.2 out of 5.0
4 out of 5 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-5 of 5 reviews

Featured Review

5.0 out of 5.0

Incredible buying experience!

by from Pennsylvania |

Looking for a used car can be difficult! Not so with the friendly and professional service at West Chester,PA Mercedes! I drove two and a half hours to look at a car there and was never sorry I made the drive. From the moment my husband and I entered this elegant showroom we were treated with respect! Everyone we encountered was most willing to help in whatever way possible! Yes, we bought the car and love it! We believe we got the best deal in all ways! Thanks!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

5.0 out of 5.0

Great service! First class experience

by from West Chester |

I was in the market for a new car. I was told by a family member to try Mercedes of West Chester. Great experience. The sales staff was friendly and made me feel like a guest rather than a customer. The showroom was very busy and I can see why. Keep up the good work MB of West Chester. You have a customer for life!

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Customer Service
Buying Process
Quality of Repair
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Shopped for a new car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Lousy service experience

by from Cherry Hill, NJ |

My wife and I dropped our Mercedes ML450 off for a routine oil change and tire rotation at around 9:30 am and were told "they'd call us as soon as it was ready." We spent the day meandering about West Chester as we were visiting with friends who were kind enough to pick us up from the dealership and show us around the historic center of town. At around 6:00 pm I began to wonder what was taking so long for a basic oil change and tire rotation so I called the dealership. "Oh it's just coming out now sir...come on in and get it." We had our friends drop us off only to find that the car wasn't actually ready, and had a number of service issues that weren't brought to our attention until we arrived back at the dealership. I was very upset having been made to wait all day, call to confirm it was ready on my own, and then come to find that I was lied to and the vehicle wasn't really ready but they were ready to sell us on services we had no interest in having performed. I'll stick to my local dealership thanks...avoid this disappointment. Don't expect a call when your car is ready either...they're too busy selling folks on additional service their vehicles likely don't even need.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

mr. david kudish

by from newark, de |

great experience in buying & courteousness of whole facility & of Faz

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience. Highly recommend.

by from Baltimore, MD |

I drove 60 miles to another state to purchase a used vehicle, sight unseen, at Mercedes-Benz of West Chester. Mike McMahon was great to deal with and went above & beyond to make it happen. The facilities were excellent and everyone we met were very professional. I highly recommend them.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


(1-5 of 5 reviews)