Passport Infiniti of Alexandria

Passport Infiniti of Alexandria

160 S Pickett St, Alexandria, VA 22304

New 888-547-8936
Used 866-566-0889
Service 888-858-1947

Average Ratings

4.2 out of 5.0
36 out of 46 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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    31-40 of 46 reviews
5.0 out of 5.0

Best service ever

by from Springfield, VA |

I brought my FX37 in 2007 and still have it. All my service has been performed my Infinite Dealership, Alexandria, VA. The customer service, quality of repairs, and the facilities have always been excellent. Now that my FX37 is older, I still receive top quality service from the dealership. My Service Rep, Mr. Ken Bond, is to be commended. His professionalism and attention to details of the vehicle is always detailed to ensure maximum performance. I have no doubts when I take my vehicle in for service he is going to ensure I receive top quality service with reasonable cost. Because of the service I've received and Mr. Bond's detailed dattention to my vehicle, I never worry whether I'm traveling locally or taking a long trip that my vehicle will perform at top levels. When I buy another vehicle the Infinite Dealership in Alexandria, will definitely be my first stop.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Customer Service

by from Waldorf, MD |

I will always take my vehicle to Passport for Service. John Perry made my experience that much better. He was able to work around my schedule and have my car cleaned and ready for pickup upon my arrival. No hidded costs which is what I liked best. Thanks John and Passport...will definitely see you for my next service appointment. Gary

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Service!

by from Bowie, MD |

John Perry did a great job servicing my car at Passport Infiniti! He is always helpful and makes sure I get a loaner car while my car is being serviced. Thanks!

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Customer Service
Buying Process
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Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Pleasure to do business

by from Chevy Chase |

It was a pleasure to do business with Passport Infiniti and I recommend them to anyone interested in purchasing a new car.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service appointment

by from Washington DC. |

John Perry in service was great , knowledgeable , and efficient. Thanks John.

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Customer Service
Not Applicable
Buying Process
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great over all experience

by from Richmond, Va |

Perfect sales experience. From salesman Ash, to the business manager Rodney who was truly the best, and Robert the general salesmanager. My experience with these three individuals were a car buying experience that I never had before. Just amazing . I love my new Infiniti G37 coupe. I would recommend them to all my friends and family.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent Service

by from Silver Spring, MD |

I was aware of this dealership after my mom purchased an Infiniti FX35 about three years ago. It wasnt until I purchased my first car their yesterday that I would be extremely pleased with the buying process. I would like to commend my sales person Mohamed Hussein and the Business Manager Rodney Martin for making first buying experience great. Unsure of how the buying process unfolds, I decided to go with a pre-approved loan from an outside company. Not only did Mohamed show me multiple car options with no hesitation, he also was able to get me a much better interest rate and Rodney explained everything about the financial responsibility as well as the warranty options as easy as possible. I was extremely satisfied with my new Infiniti G35 and I would recommend this dealership over and over.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Poor customer service made us walk away

by from Washington, DC |

After a month of used car shopping across the DC metro area, I was astounded at how horrible the customer service at Passport Infiniti was. After pre-arranging a test drive, the dealership bounced us from salesman to salesman, left us in the waiting area for over an hour, and was completely unapologetic when the long-awaited vehicle malfunctioned on the test drive. Shouldn't a pre-arranged test drive run smoothly? The whole experience was a horrible waste of time and absolutely insulting.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Passport Infiniti of Alexandria responded to this review

August 27, 2013

Please accept our apologies. We regret the unfortunate vehicle malfunction and the delay in your shopping experience. We would love to discuss the situation with you in person, and would value the opportunity to make things right with you if you are still in the market for a new or pre-owned vehicle. Once again, this was an unfortunate and completely unexpected vehicle malfunction and we apologize for the inconvenience and for the less than ideal shopping experience. Best Regards, Steve Browdy General Manager 703-461-1500


1.0 out of 5.0

Do not go to this dealership!!!!!!!!! BEWARE!!!!!

by from Maryland |

My husband and I went to purchase a vehicle and the salesman that we were assigned to was new. He was attentive and very respectful!!! It came time to talk about purchasing the car and the sales manager came out and started telling us false information about the vehicle. Luckily, I knew a lot about the type of car that we were looking at purchasing since I had researched that specific type of car for three months prior to our visit. He argued with me about everything even though I was proving what he said was incorrect. We then went to the table to buy the car and he was such a JERK! He was tapping his foot, took a smoke break outside, rolling his eyes. We finally could not handle his rude behavior and decided to leave. He then walked out the door before we did and shut the door in our face. The sales manager needs to be fired!!!! He gives that dealership a terrible reputation. Our poor new salesman deserves to not work at such a awful place!!!! Lay off the cigs around your customers!! I highly sunset do NOT go to this dealership. I am posting this review on every car site I can. DO NOT WASTE YOUR TIME!!!!!!!!!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Passport Infiniti of Alexandria responded to this review

August 8, 2013

On behalf of Passport Auto Group, we apologize for the poor experience. Our company's goal is always excellence in customer service, but unfortunately this time we did not meet that goal. Please allow us the opportunity to make it right by contacting our General Manager, Mr. Steve Browdy, directly at 703-461-1500. We do value your business, and we apologize for your poor experience. Passport Auto Group Management Team


4.0 out of 5.0

An Awesome Experience

by from Washington, DC |

First and foremost, I highly recommend Passport Infiniti of Alexandria for anyone in the market for purchasing or leasing an Infiniti. My recent visit to Passport Infiniti and Passport Nissan was truly a delightful experience. With both dealerships located side by side, my intentions were to visit both dealerships because I had been driving Nissans for the past 17 years. As I glanced at an Infiniti on the lot, a sales associate approached me and asked if she could assist me. I explained to her what I was interested in and the rest is history. Danielle provided excellent customer care service. She was superb and was very instrumental in assisting me in making a decision whether to go Nissan or Infiniti and on whether to lease or purchase the car of my choice, the Infiniti G37x. She thoroughly provided me with all the details regarding leasing versus purchasing; She road with me as I test drove the vehicle describing all the features. Once my decision was made and the deal was finalized, she patiently went over all the features of the Infiniti G37x and instructed me on how to operate the vehicle, providing me with detailed instructions on how to operate the Navigation system, voice command feature, and she even set-up my iPhone via Bluetooth so that I could have immediate access of my cell phone to share the good news with friends and family as I drove off in my brand new car. Danielle also programmed her cell phone number into my iPhone so that I would have direct access to contacting her regarding any questions or concerns I may have in the future regarding the car. She was very excellent with my 6 year old grandson as she communicated with him making sure that he had a pleasant experience as he patiently waited for the finalization of the paperwork and delivery of the vehicle. With the assistance of both Danielle and Brain, the Sales Manager, I left the dealership not only excited about my new car, but 100% plus satisfied.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


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