Rosen Hyundai of Algonquin

Rosen Hyundai of Algonquin

771 S. Randall Road, Algonquin, IL 60102

New 866-679-7750
Used 866-906-8670
Service 877-857-7683

Average Ratings

4.7 out of 5.0
17 out of 18 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 18 reviews

Featured Review

5.0 out of 5.0

Customers First

by from Jvl WI |

I found a Scion Tc Online recently located at this dealership. I was in the final steps of buying it and was basically heading out to get it and it sold right before i got there. BUMMER!! Even though i did not get the car i wanted the experience was great. Everything went smooth and i would recommend this dealership.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
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Overall Facilities

Shopped for a new car

Does recommend this dealer

Did not make a purchase

5.0 out of 5.0

Definitely the first place I go for my next car!

by from Algonquin |

I usually have a hard time giving 5 stars to anything, because it just seems unrealistic, but I did not have a choice on this review. The day I went in, the dealership was shorthanded, and it was busy. Andrew initially helped me, but was working with 2 other buyers in different stages of the buying process. Regardless, every salesman who passed by during the times Andrew was busy, were genuine and apologetic. The wait didn't bother me anyway. Andrew, my salesman, was phenomenal - a very pleasant guy who is willing to help. The deal went very smoothly, and I felt like I got a good deal. After we agreed on a price, but before the paperwork was signed, I noticed a crack in the upper left corner of the windshield. I mentioned it to Andrew, and he and his manager told me that they would replace the windshield for no additional cost - which they did about a week and a half later. No hassles whatsoever. This has been my best car buying experience by far. If I had one gripe, it would be the closing process where the finance manager tried to push every available option and warranty, that I told him up front that I did not want. I know, it's his job, so I just let him go, and I still didn't take any option or warranty. Whatever. Overall, that does not tarnish my opinion of the dealership. Rosen Hyundai is great!

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Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent Customer Service By Audrey and Leon

by from Chicago, IL |

My daughter and I purchased a used vehicle from Fletcher Jones Honda. We were greeted by Leon, one of the managers at this establishment. He has excellent customer services skills. He has a great personality, professional, and displays down to earth people skills. In other words, he's very respectful and can make you feel like you have known him for years. Leon introduced my daughter and I to Audrey, who is a great salesperson, professional and great customer services skills. She took us upstairs to show a few cars. Audrey answered all of our questions and let us take a couple cars for a test drive. She explained the spec's of the car. Then she sat in the back, didn't try and distract us, let us drive, relax and inspect the cars. No rushing here! Very patient and confident young lady. She's great! Both of these individuals made our buying experience one of the best we had encountered. I look forward to buying another vehicle from them in the near future. Again, we would like to thank, Leon, Audrey, and Fletcher Jones Honda.

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Not Applicable
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Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

No hassles at all

by from Lake In The Hills Il. |

Bought my 2nd Hyundai in 4 years from Rosen today. The salesman (Allen Manning) was great and there was no pressure or sales pitch. Everyone on the staff was courteous and knowledgeable. The price for my new vehicle and the value for my trade-in were just what I wanted and they matched the pre-approved loan that I came in with so I was on my way out the door with the keys to my new car in no time. Very good experience and I will come back again.

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Not Applicable
Customer Service
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

car buying

by from chicago. il |

great dealer greeting and hosting of buying experience. No pressure selling and explained the ware and on the USED car. No hidden defects just to sell the vehicle. Fair price for a fair deal.

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Customer Service
Buying Process
Not Applicable
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Totally committed to the customer.

by from Crystal Lake, Il. |

I stopped in to Rosen Hyundai and Al Jordan came out to meet us. Al was a pleasure to meet and work with. He never wavered and found me just what I was looking for. Now I did not come without some financial baggage but the dealership did everything they could and more to get this done for me. I came back with a friend and she was also impressed with Al. Was nice that Al spendt so much time looking for the car for me. Most forget all about you if you don't buy right away.

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Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

HIGHLY RECOMMENDED!!!

by from Elgin, IL |

Thank you SOOO much to Al Jordan at Rosen Hyundai! My Santa Fe is PERFECT!!!! The whole process was so easy and smooth.... And I couldn't be happier with my Santa Fe.....THANK YOU AGAIN!!!

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Customer Service
Buying Process
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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent Salesman and Service

by from Huntley, Illinois |

Bought a 2011 Hyundai Sonata. Love it! The salesperson, Mike Burden, was very helpful and knowledgeable. He made the car buying experience a pleasure. I highly recommend asking for him the next time you are shopping for a car!

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Customer Service
Buying Process
Not Applicable
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Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Good Experience

by from Downers Grove, IL |

We had a nice experience at this Dealership buying a Hyundai Veracruz. I'd suggest you ask for Mike (Last Name Burden, I think) if you go there. He was low pressure, knowledgable, personable, and stayed with us to shoot the breeze and pass the time as we waited for a finance person to be available. If I had a suggestion for this dealership, it would be to revise the system by which finance personnel is assigned to waiting customers. We did wait quite a long time, but in the end the finance guy (Jim) was great.

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Not Applicable
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Not Applicable
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Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great dealership Great Service Department

by from Sleepy Hollow, Il |

We have over the last 5 years bought 3 different vehicles form this dealership. 2009 Tuscon a 2011 Santa Fe and a 2011 Sonata Hybrid. All are great vehicles, no issues, service department is very accommodating and have always gone out of their way to make sure we are 100% satisfied. We are definitely sold on Hyundai and this dealership.

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Customer Service
Buying Process
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Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Sonata Owner

by from Lake in the Hills, IL |

Excellent salesman (Steven V.). You knew he meant every word and genuinely cared about our happiness. Rosen offers a great service package and warranty that can't be beat. To top it all off Hyundai is made in America! Compared to the Ford Fusion; Sonata won hands down!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 18 reviews)