Reviews
Vincent Is unprofessional and dishonest.
Vincent Is unprofessional and dishonest. He claimed that the delearship replaced an assembly sensor from a previous repair and he was positive that when i brought the truck in that the same sensor i was complaining about was in a great shape. I had to drive to the dealership and show him with one of his technicians. after the techniacian told him that I was right about it. He got upset and told me he will not fix and asked me to get the h out. his other boss is took his side instead of focusing on the problem they were focusing how to not take responsibilty. I have faith in the owner and hope he would contact me soon to resolve this matter.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I've never had such an easy time buying a car!
I've never had such an easy time buying a car!! It was primarily by text and it was such a quick process and all of the people have been truly amazing! I appreciate Josh going above & beyond to get my payment down to where I needed it!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Congratulations, heathermichelle2015, on your purchase at Five Star Ford Carrollton. Josh is dedicated to helping our customers with all of their vehicle needs. If there is anything else we can do for you, please stop by or call 972-242-6415. We want to make certain you enjoy your car. Thank you, Trey Russell, General Manager
My experience at Sam Pack’s Five Star Ford in Carrollton,
My experience at Sam Pack’s Five Star Ford in Carrollton, Texas was exceptional. Everyone I interacted with from the salesman Terry Smith to the pre-owned sales manager Dennis White, was professional and helpful.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Mike, for rating your Five Star Ford Carrollton shopping visit. Terry, Dennis, and our entire team want to make owning your Ford a great experience. Let us know if you have technical or maintenance questions at 972-242-6415. We are here to help in any way we can. Take care, Trey Russell, General Manager
Very frindly and expriance sales assocaite"s form the
Very frindly and expriance sales assocaite"s form the service department, sales department and finances department, Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, michaelrocha0316, for taking the time to endorse your Five Star Ford Carrollton sales team. We remain dedicated to your driving experience. Let us know if there are features on your new Ford you would like to revisit. We look forward to hearing from you at 972-242-6415 any time you need our vehicle advice. Best regards, Trey Russell, General Manager
Great experience at 5 Star Ford.
Great experience at 5 Star Ford. Salesman Joshua Greene was very helpful. Everyone e made it a quick and painless process. Highly recommend.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations, jsparker1988, on your new vehicle from Joshua at Five Star Ford Carrollton. Your complete satisfaction is our focus. Reach Joshua and our team at 972-242-6415. Let us know how we can help you enjoy the features on your Ford. Thank you for sharing and shopping at our dealership. Best regards, Trey Russell, General Manager
Josh was knowledgeable about vehicles on the lot and
Josh was knowledgeable about vehicles on the lot and listened to what I wanted for my next vehicle. He kept in regular communication through the entire sales process and follow-up after the sale.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Nancy, for shopping with Joshua at Five Star Ford Carrollton. Customer satisfaction is always our goal, so it is good to hear your shopping experience went so well. Let us know if you need our technical or care advice at 972-242-6415. We are here for you! Best regards, Trey Russell, General Manager
Jared Wingard was great.
Jared Wingard was great. He made it a painless process to buy the car I wanted.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, jlh_raider, for shopping with Jared at Five Star Ford Carrollton! We are excited to help you enjoy your new Ford. Stop by or call Jared or me at 972-242-6415 with technical or care concerns. We are focused on your ownership journey. Best regards, Trey Russell, General Manager
Very smooth, efficient, and courteous.
Very smooth, efficient, and courteous. Iliana was amazing!!! Will definitely be back in the future. Very professional & knowledgeable!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Congratulations, Marcus, on your purchase at Five Star Ford Carrollton. Illiana and our team remain available at 972-242-6415 to address any additional questions about your car. We want you to fully enjoy your vehicle. Thank you for shopping with us. Best regards, Trey Russell, General Manager
I would find a different dealership to do business with.
I would find a different dealership to do business with. I was looking for a car for my daughter and was trying to get them to lower the price they had listed because it was above the cars.com average value. I found the same year vehicle with more miles for $4500 less. When I sent the sales person, Rich Hall the information he said he would see what they could do. What they did was call the other five star ford dealership and had them raise the price of the other vehicle. These guys are crooks. Just look somewhere that doesn't operate like this.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Jason, We are genuinely concerned and very sorry to read about your experience. The practices you've described are absolutely not reflective of our values or how we aim to conduct business at our dealerships. We take your feedback, and especially these specific allegations, very seriously. We want to understand precisely what occurred and address your concerns directly. Please reach out to meon my mobile at 214-693-6599 or email me at treyrussell@spford.com. We are committed to full transparency and earning your trust. Respectfully, Trey Russell, General Manager
On time and courteous.
On time and courteous. Made transaction easy and pain free. Very courteous and very professional
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you, Tim, for shopping at Five Star Ford Carrollton. Iliana and our team are here to help you enjoy your new Ford. Stop by or give us a call at 972-242-6415 for vehicle advice anytime. Congratulations! Best regards, Trey Russell, General Manager