Rusnak/Pasadena Audi

267 W Colorado Blvd, Pasadena, CA 91105

Used 800-713-6236 Used 800-713-6236


Average Ratings

4.8 out of 5.0

Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 54 reviews

Featured Review

5.0 out of 5.0

Rusnak was fantastic!

by from Santa Barbara, CA |

This is the first time I have bought a car 100% over the internet and it was the absolute best car buying experience I have ever had. The internet sales person I worked with Omega, was the best car sales person to work with. He knew exactly what he was doing and made me feel confident in him every step of the way. Omega was knowledgeable, great with follow up and knew when / how to press me when needed. Omega understood my constraints and budget and worked every angle he could to help us reach the common goal. I walked away from the deal 2 x due to my budgetary needs and Omega brought me back in with creative ways to help get the deal done. In the end he got the sale and I have to say that I actually enjoyed the car buying experience. I have always heard of Rusnak's high standards of service, professionalism and quality and I felt every bit of it through the process. In the end Omega and the team drove the car to me, over an hour and a half away, at 10:30pm and we finalized the deal in my living room. When the car arrived it wasn't just another use car, it was immaculate! You can tell that before Rusnak put their plates on it and sold the car they put a ton of energy / effort into making the car as perfect as possible. I've bought used cars with under 30,000 miles several times and whether it was a BMW, Lexus or Jeep I have always been disappointed that the car wasn't even very well cleaned inside or out. My Rusnak car was SPOTLESS. Seeing how well the car was cared for really made me feel comfortable about the deal and finalized a great experience. I'd recommend Rusnak 100% to anyone and feel comfortable that not only this dealership but all the Rusnak's provide the same high level of service. Very impressed and love my new car!

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Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Thoughts About Rusnak Audi

by from San Marino, CA |

Vince does an great job...honest, reliable, patient. Thumbs up,

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

My new Audi

by from Beverly Hills, CA |

Terrific buying experience! Great staff! Very knowledgeable sales staff. I would recommend Rusnak Pasadena Audi.

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Shopped for a new car

Does recommend this dealer

Did make a purchase

Rusnak/Pasadena Audi responded to this review

January 15, 2016

JP, thank you for the review! We are so happy you enjoyed your experience with us, and thank you in advance for recommending us! - Niko Dietier Karvunidis, General Manager


5.0 out of 5.0

Brought car for service.

by from Glendale, CA |

Vince is absolutely phenomenal. I sincerely trust him and can't imagine ever going by anyone else.

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Came in for service or repair

Does recommend this dealer

Did not make a purchase

Rusnak/Pasadena Audi responded to this review

January 16, 2016

Thank you for the review Arien! We are so glad that you had a great experience with Vince, he is a great team member.


5.0 out of 5.0

Service

by from Rancho Palos Verdes CA |

Excellent customer care and good service. Jonny did a great job for me.

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Came in for service or repair

Does recommend this dealer

Did make a purchase

Rusnak/Pasadena Audi responded to this review

January 7, 2016

Thank you for your review, Arnie! We are happy that you enjoyed your experience here!- Niko Dietier Karvunidis, General Manager


5.0 out of 5.0

Rusnak Audi

by from Altadena, Ca |

Arbi was very professional and patient. It was a no- nonsense deal, which I liked.

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Shopped for a new car

Does recommend this dealer

Did make a purchase

Rusnak/Pasadena Audi responded to this review

January 9, 2016

Trudy, Thanks for your awesome review! We want to make your experience as easy as possible! -Niko Dietier Karvunidis, General Manager


4.0 out of 5.0

Repairs at Rusnak

by from Los Angeles, California |

Dealer consultant Johnny is very good, main reason I keep on going back to dealer for repairs after warranty is over. Pricing is a bit high. So far repairs have been OK. Sometimes they offer extra repairs that are difficult to determine if needed.

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Came in for service or repair

Does recommend this dealer

Did make a purchase

Rusnak/Pasadena Audi responded to this review

January 9, 2016

Thank you for choosing us. We aim to make our customers as happy as possible. We hope you continue to visit Johnny and the rest of the team!- Niko Dietier Karvunidis, General Manager


4.0 out of 5.0

Got a CPO A4

by from Buena Park, CA |

Sales experience was great. Negotiation process is typical like all other car dealers.

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Shopped for a used car

Does recommend this dealer

Did make a purchase

Rusnak/Pasadena Audi responded to this review

December 24, 2015

We are happy you had an awesome sales experience, Jeffrey! - Niko Dietier Karvunidis, General Manager


5.0 out of 5.0

Great service!

by from Glendale, CA |

Mr. Johnny Borja is a wonderful asset to the Rusnak team! A warm, friendly, and very customer-service oriented employee, he makes the potentially frustrating and annoying necessity of car service and repair as smooth and stress-free as humanly possible. Thank you, Johnny! Sincerely, Christine Bolle-Kim

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Came in for service or repair

Does recommend this dealer

Did make a purchase

Rusnak/Pasadena Audi responded to this review

December 24, 2015

Christine, we are happy you had a stress-free experience with us! Johnny is awesome, and he will love to see your kind review! - Niko Dietier Karvunidis, General Manager


4.0 out of 5.0

Service

by from Pasadena |

Did not get a call back in a timely fashion when service completed.

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Came in for service or repair

Does recommend this dealer

Did make a purchase

Rusnak/Pasadena Audi responded to this review

December 18, 2015

Howard, Thank you for the review and the feedback. We are actually reviewing our after-service policy to cut down on the time between when the vehicle is completed and when the client is notified. Your feedback and insight is valued and we want you to know that we have a plan in place to mitigate this issue. Thank you, Niko Dieter Karvunidis


(1-10 of 54 reviews)