Southern States VW of Durham

(4.0) 3 Reviews

3823 Durham Chapel Hill Blvd, Durham, NC 27707

Average Ratings

4.0 out of 5.0
2 out of 3 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-3 of 3 reviews
5.0 out of 5.0

Best Dealership in NC

by from Durham, NC |

I own a 2012 Passat S from this dealership. This service here is always great! They are always going out of there way to help their customers. I went in today to get a new tire, they did not have the tire I wanted in stock so they provided me with a brand new Passat SE to drive until my baby is ready.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

great service

by from Raleigh, NC |

Bought a car here . The service was polite, the car I got was super and the price was ok too

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


2.0 out of 5.0

Have not had good experiences with this dealership

by from Durham, NC |

I shopped at this dealer when I was in the market for my new VW and didn't buy a car there because the salesman said that VW was going to stop making diesels and that was what I wanted. VW has obviously not stopped making diesels. I did get my Jetta TDI from the VW dealership in Raleigh. Because I live in Durham I've had to misfortune of taking my car in for service here and I would not recommend it. It's fine if you've got something simple but anything complicated will A) cost you a small fortune and B) have about a 50% chance of actually getting fixed the first time around. If this is the only VW dealership near you my recommendation would be to buy a Honda or Toyota.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


(1-3 of 3 reviews)