Rusnak/Pasadena Jaguar

(4.9) 5.0 22 Reviews

337 W Colorado Blvd, Pasadena, CA 91105

Used 626-714-3162 Used626-714-3162


Average Ratings

4.9 out of 5.0

Customer Service
Buying Process
Quality of Repair
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  1-10 of 22 reviews

Featured Review

5.0 out of 5.0

Very happy customer

by from Pasadena, CA |

I feel at home when I'm here. And I don't worry about the work they do, because they do it professionally. They treat me like a friend. They know what they are doing.

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  • Customer Service
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  • Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did make a purchase

Rusnak/Pasadena Jaguar responded to this review

July 26, 2014

Thank you so much for taking the time to leave such a positive review and for choosing Rusnak!


5.0 out of 5.0

New buyer

by from Henderson. Nv |

Thank you love my new XF It's exactly what I wanted and you dealership went way beyond to make this deal happen

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Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Jaguar

by from Lake Arrowhead, CA |

Eden had my car serviced and shipped to my new location, Thank you

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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Survey

by from Los Angeles, CA |

I took my 2013 Jaguar SF to Rusnak Pasadena Jaguar Dealership for service because the "check engine" light was on. Eden Esparaza, my Service Advisor told me that they would check it out, that the car was still under warranty, and that she would call me to let me know the outcome. She gave me a Loaner car to use while my car was being serviced. She called me the next day and said that it was a minor repair, and that my car was ready for pick-up. I receive great service from Eden and I always feel confident that my car will get the best possible service.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Service Department

by from Santa Clarita, ca |

Excellent, fast service. Friendly, knowledges customer service Rep.

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

recall my Jaguar XF

by from Arcadia CA 91007 |

Everything was performed accordingly within my time / schedules

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Came in for service or repair

Does recommend this dealer

Did make a purchase

Rusnak/Pasadena Jaguar responded to this review

February 12, 2016

Antonio, thank you for the excellent feedback. We are happy to hear that you had a great experience with us. - Sam S., General Manager


5.0 out of 5.0

Rusnak has always been kind, helpful and courteous

by from Long beach |

Rusnak has always been kind, helpful and very courteous

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Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

first year service on 2015 Jaguar

by from Santa Clarita |

Yearly service and it all went well. Know problems, good service people.

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Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

My service experience for my XKR.

by from psdadena, ca |

I believe if you own a luxury car to complete the experience of owning a luxury car, you have to go there for service! I have bought a Benz and a Jag from Rusnak. Their service department at Jag has been very helpful to me. My rep (Eden) and her manager (Tony) are very knowledgeable & courteous. I always get a call to remind me about the services needed. When I get their they are always ready for me with a smile and a new Jag rental to drive. They are also very effective in negotiating with the warranty company to get any items fixed that are covered by the policy. I usually get a few calls while my car is there for updates. As a customer you just can ask for better service. Everything they do is 100%. I am not sure what car I will buy next, but it will be from Rusnak! I am a customer for life and they owe it to there service department.

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Came in for service or repair

Does recommend this dealer

Did make a purchase

Rusnak/Pasadena Jaguar responded to this review

January 9, 2016

Bobby, we are so happy you enjoyed your experience! We are glad you got the respect and customer service you deserve! Thank you for the review!


5.0 out of 5.0

Mr. Bruce Hall

by from Glendora, CA |

Was a good experience at this dealership. The salesman was very knowledgeable as was the staff. I would be very happy to tell my friends where I purchased my Jaguar from.

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Shopped for a new car

Does recommend this dealer

Did make a purchase

Rusnak/Pasadena Jaguar responded to this review

December 6, 2015

Thank you Bruce! I am happy to hear you had a good experience with the team. We hope you'll be back to see us again! - Sam S., General Manager


(1-10 of 22 reviews)