East Charlotte Nissan

East Charlotte Nissan

6901 E Independence Blvd, Charlotte, NC 28227

New 877-356-6894
Used 877-307-9032
Service 877-484-0334

Average Ratings

4.4 out of 5.0
52 out of 61 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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    41-50 of 61 reviews
5.0 out of 5.0

Great Car Buying Experience

by from District Heights, Maryland |

I purchased a 2014 Nissan Maxima the overall experience was great. I have purchased several cars in past but never experience the type of professionalism I received at East Charlotte Nissan. I live outside of the state of North Carolina and they are going to bring my car to me. That is what I call exceptional customer service.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent all the way around

by from Charlotte, NC |

I would like to thank Ross for providing us with the exact details I was looking for in purchasing a new car. He was quick to respond, courteous and answered all my questions. When it came time to make the purchase he gave several options and after selecting the black Versa, he got it back to detailing asap. Detailing did a beautiful job getting the new car ready to drive off the lot. I couldn't tell it had been "wrapped" for shipping. Rich in finance got the paper work done promptly and was clear about all the documents I signed. He was also able to find a wonderful interest rate. Last, but not least, the nice young lady (sorry, forgot her name) that went over all the details, ins and outs of the car before driving off. Thank you to your entire team. You should be proud and I will definitely recommend East Charlotte Nissan to my family, friends and coworkers.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Customer Experience

by from Charlotte, NC |

I purchased my Nissan Altima at East Charlotte Nissan a while back and had a great experience with not only the sales individuals but the people in the finance department as well. They were very personable with me throughout the process. I get my oil change from there every few months and talk with a lot of the employees every time in to got to kill time. I highly suggest East Charlotte Nissan if you're looking to purchase the great Nissan product line!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


2.0 out of 5.0

Absolutely worst customer service ever

by from Charlotte, North Carolina |

Ok so to begin, the buying process was pleasant. Not only did we buy one vehicle, but we purchased two. It seems that the quality of customer service stops once the papers are signed and the vehicle is now yours. Tomorrow is three weeks since we purchased the two vehicles, and one has been in TWICE for maintenance, and the other went in today for maintenance. Not only does this take our TIME, but also our GAS. The second time we took the first vehicle in, they kindly topped off our gas tank. The first an third time, no compensation or offer was made. Went into the dealer today because of stereo issues, and the manager just assured us the issue would be taken care of, and he understood our frustrations. The reason it was escalated to a manager, is because the salesman just told us to call 1800NISSAN1!! He got his money and he was pretty much done with us. But, it was evident why he said this. When the manager came around he more or less stated the same thing. This dealership has the worst customer service I have ever seen. We were told that we would have about a 30 or 45 minute wait, and after 2 hours, the manager comes back and says wow you guys are still here? Absolutely ridiculous.Go a little further out of your way and go to another Nissan dealership, or even better....purchase a Honda or Toyota!! We've been a family of these for over 10 years, and we decided to change to Nissan...big mistake. Won't happen again.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Does not recommend this dealer

Did make a purchase

East Charlotte Nissan responded to this review

November 1, 2013

Ryan, We apologize if you had anything but a pleasurable experience with us, before and after the sale. We work very hard to exceed everyone's expectations and provide exceptional customer service. If there are any unresolved issues or concerns please reach out to me directly. Thank you, Franco Valdes Sales Manager 704.535.7000 EXt 1331


1.0 out of 5.0

Bad Experience

by from Charlotte NC |

I came in to see Nissan before trading in my Murano to Hyundai. I was promptly assured that Nissan would definitely give me a much better trade in offer than Hyundai. I was shown a used Rogue and a used Juke both not what I wanted. I must say my salesperson Micha was cordial and knew when I got in those vehicles that they were not right for what I was looking for. I was told there was a used Murano that had the features and colors that I wanted on their lot and was shown that vehicle and yes it met all criteria, however, I felt it might be too high for my budget. By the way Nissan came in 1,800.00 below Hyundai on my trade in to me that was odd!!! The internet sales person that I contacted originally tried to convince me to finance or to take one of the other vehicles that I was shown repeatedly after I stated politey and clearly that I was not interested in those cars. The price they quoted me was over the value as I stated that he continued to try to get me to finance he then mentioned 17,000 or 18,000.00 as I was walking out I told him the car was great at the price at 17,000 or 18,000 plus my vehicle but was still over my budget. I told my husband what happened when I got to my car and he decided to offer them 17,000.00 cash right then. Much to our surprise the manager said no it was 21,000.00 and wouldn't budge, excuse me what happened to waht Clovis said??? I called him back and he argued with me that I was mistaken and that we did not have that conversation I assure you I am not in any way shape or form crazy or misunderstood etc. He lied or made a mistake plain and simple he spoke to soon or maybe the manager Mike wouldn't let him do the deal but I was not mistaken nor did I make that conversatin up. I was not ever prepared to pay that amount but my husband wanted me to have what I wanted so he was giving me the money needed to make me happy. Next time think before you open your mouth sales people. I have been in sales for 40 years and I always honor what I say even if it means a loss to me!!!

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Not Applicable
Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

My Versa

by from Charlotte, NC |

Vonn and Manny were awesome! I got exactly what I could afford. They did not look at me as just another sale but a customer that really need reliable transportation! I recommend this dealership to anyone who is looking for a car....

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Great customer service

by from Charlotte, NC |

Had a excellent experience at east nissan charlotte. Thanks to John ,Manny , and Devon they made my car buying experience a great one. Thanks for everything you guys !!!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great experience

by from Charlotte, NC |

My recent experience with Justin Davenport was a great experience. He was extremely knowledgeable and professional. He exceeded all of my expectations and was a pleasure to work with. It was an overall great experience and was surprisingly enjoyable.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Ms. Stephanie Harding

by from Charlotte, NC |

I just wanted to say Thank You to Justin, for taking the time to explain all the details about the service that was going to occur on my vehicle. He was caring, and patient with all the questions I asked. I would definitely recommend him to my friends and family, when they take their vehicles to be serviced at East Nissan.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Good Experience

by from Charlotte, NC |

We were in the market for a new car, and we found what we were looking for in the 2013 Altima. My wife had a comfort, options, and economy wish list for our next car, and this one had them all. Our salesman, Justin Davenport, was very professional and helpful. All questions were answered, and any followup issues were handled promptly. We were presented with a price that sounded good, but wanted to sleep on it before making a decision. I did some homework and came to the conclusion that East Charlotte Nissan was giving us a good price and I couldn't expect to get it cheaper by going elsewhere. When we came back to purchase the car, I was pleasantly surprised that the purchasing process was quick and painless. Additional options for the new car were made available, but there was no hard sell go get us to purchase. Overall, that staff was friendly, the facility is nice, and we were pleased with our experience and our purchase.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(41-50 of 61 reviews)