Rosenthal Fairfax Honda

Rosenthal Fairfax Honda

11050 Main Street, Fairfax, VA 22030

New 866-483-3590
Used 866-543-5339
Service 888-414-6316

Visit us today!

Average Ratings

3.4 out of 5.0
10 out of 16 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 16 reviews

Featured Review

5.0 out of 5.0

Great Experience

by from Fairfax, VA |

Was shopping for a inexpensive used car for Mom, below $5k. Found a car on Cars.com listed that day for a little over but went and saw it anyway.. Ricky in Used Cars was efficient and knowledgeable, he let us take the car home to show Mom and bring her back that night. All told we got the car for $2k off list. We were in and out in an hour and treated respectfully and dealt with honestly the whole time. I will go back when I need a car. A great experience.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

1.0 out of 5.0

Will NEVER Buy from Fairfax Honda Again!

by from Sterling, VA |

I recently bought a used 2007 Scion TC from Fairfax Honda. Their service was absolutely horrific and I am shocked by how terrible it actually was. They gave me no assistance when searching for cars in the used car lot The salesman stood back and didn't help me as I walked around all of the cars myself. I even had a planned appointment that I was on time for! I chose one and they let me test drive it. Before I could even drive it, they had to jump the battery because it was dead. I was concerned about this, but they ASSURED me that the battery was "just fine". I even asked them to check it multiple times after the test drive, again, they told me it was good to go. I decided I wanted it and was hoping for some more information about the vehicle. However, the salesman hardly spoke another word to me and seemed annoyed as I asked questions about the vehicle that I was about to purchase. He left me at the table unattended for quite a considerable amount of time without any explanations. He even went and helped other customers when he should have been with me discussing information about the upcoming purchase. He was rushing me through the paperwork and was pushy for me to sign quickly. He was not personable at all. After my purchase, they brought the car up to me and gave me the keys. They never showed me around the the inside of the car or explain how to utilize any of the features it offered. They also neglected to clean the inside of the car at all. There was a considerable amount of dirt, hair, and dust inside of the car. It clearly had not been touched inside since they received it on their used car lot. Additionally, they left the glue from the sales sticker on both front windows, which covered hidden scratches on those windows during the sale which they did not mention to me. When I brought the car home I had to spend hours cleaning the interior and cleaning the glue off of both windows. I also discovered that the front grill of the car was not in tact and it was instead, in the trunk. I never received any follow-up phone calls from the dealership after my purchase. Additionally, one month after I purchased the car I had to schedule an oil change as my oil level was at a dangerous low. While I was getting an oil change, I was required to purchase a new car battery as it was corroded and it was at the "maximum risk for failure". I am so disappointed with Fairfax Honda and I will never purchase another car from them or receive any services from their facility. I would NEVER recommend this company to anyone!

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


5.0 out of 5.0

Phenomenal experience buying a car

by from Bristow |

I have bought a number of cars over the years and this was by far the most professionally run operation I have experienced. Expecting a typical slick/shady salesman I instead encountered a extremely professional, well mannered, and knowledgeable young man straight out of college. After deciding on the car he went over all the bells and whistles on it and answered every question I had. He was extremely patient with me as I am not the most tech savvy guy. As I was going through the financing process I, again, encountered extremely professional, polite, and happy employees...people you could tell enjoyed their job and worked very hard at the same time, it was impressive to say the least. The financing process was efficient, meticulous...and never once did I feel that they didn't have my best interests in mind. The leadership at Rosenthal Fairfax Honda has cultivated and created a fine tuned machine equal to the fine tuned machines the sell.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

Rosenthal Fairfax Honda responded to this review

July 15, 2014

James, Thanks for taking the time to write such a thoughtful review! It means a lot that you think of us as the most professionally-run operation you have experienced. We will be sure to share this with our Sales Department. Your Proud Honda Dealer, Fairfax Honda


5.0 out of 5.0

Look for Keith Derrickson for excellent service!

by from fairfax va |

The service is prompt and comprehensive in reasonable fee. I've been a customer since I moved to this area since 2007 and Keith Derrickson is my rep. He takes excellent cares of all my three vehicles. He never pushes. He gives me a good recommendation for good reason. I usually listens to him because he cares.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase

Rosenthal Fairfax Honda responded to this review

May 9, 2014

solafide71, Thanks so much for the great review, and we're glad that you've chosen Fairfax Honda for your car servicing needs. We will be sure to share this great review with Keith! Your Proud Honda Dealer, Fairfax Honda


5.0 out of 5.0

great and thoughtful salesman.

by from spotsylvania, va 22551 |

I was contacted by a sales person, but the financial institutions were unable to help me. the sales rep was thoughtful and I thought honest, a rarity... George Heston

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did not make a purchase

Rosenthal Fairfax Honda responded to this review

April 16, 2014

Mr. Heston, Thank you for taking the time to share your positive experience about our sales department! Should you need anything in the near future, we hope you'll consider Fairfax Honda. Your Proud Honda Dealer, Rosenthal Fairfax Honda


1.0 out of 5.0

Most awful experience there

by from Upper Marlboro, MD |

Called on President day to check on the availability of a GMC Terrain, was told it was available and drove there. Spend half of the afternoon with the salesman for a test drive, then filling up all the paperwork for the final purchase. All went well until the very end when the salesperson came back looking very upset, saying there was a problem, the manager just told him this car had been ''presold'' in the morning to one family member of Mr. Rosenthal.... Felt like a 2nd class citizen, still don't believe in this story, something is not right! You would have expected that the manager would at least come to apologize and propose another deal? well, I guess they don't want to do business with me, because he never did!

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase

Rosenthal Fairfax Honda responded to this review

February 26, 2014

Nicole89m, We're truly sorry about this. Someone from our sales staff will be in touch with you regarding this matter. In the meantime, if there is anything else you would like to share, please feel free to email CareTeam@FairfaxHonda.com. Regards, Rosenthal Fairfax Honda


5.0 out of 5.0

Superb Service

by from Miami FL |

I purchased a new Honda Accord Touring here. Sam Dickerson was the person in charge of my transaction. I flew from Miami after mutual agreement of availability, financing rates, etc. Sam picked me up at Dulles we drove to the dealership and proceeded to look over at all details, being in Miami most of my life (I am of course generalizing), the process of purchasing any vehicle, used or new is a pressure and mind boggling proposition. Being a salesman myself, you can feel the urge and efforts of these guys trying to close the deal, specifically after they kind of think they broke the ice and figure they already are in more favorable terms. Sam gave me the feeling of a friend picking me up at the airport, I have hardly seen someone with the enthusiasm and through product knowledge he showed, enthusiasm and stamina, constantly concerned about my understanding of the technology involved in this car. (Honda Accord Touring, is a full electronics loaded unit and totally different of any previous Accords) Sam is still sending emails and following up on the car and any details (XM codes, Honda Link, etc, etc). Before I forget, Ryan at financing went through the tons of paperwork smoothly and found him to be also a knowledgeable person able to give me options with the best APR?s. Too bad I am not in Virginia to take advantage of their service facilities, Why? When we were going on last minute details in my car, a client of Sam?s showed up on some car check or issue and I felt an air of friendship and familiarity. Bottom line, car?s been sold, why would you bother your sales representative go to the service Dpt. I am too busy with a client now. Answers you will get in Miami (of course, generalizing again but not too far off). So again, Sam and the Rosenthal Fairfax Honda team, thank you for a very unique and pleasant experience

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


4.0 out of 5.0

Worth the wait

by from Gainesvile, Va |

Had lots of the standard periodic service stuff to complete on my 2011 Insight today so I wasn't happy about how that would impact my wallet since I had missed a few visits over the past several months. I was told the work would be completed in about 90 minutes but it took about 40 minutes longer than the expected time. I do appreciate the exceptional service and fairness I received though. Thanks to one of the assistant associate's, Melvin's professionalism and his exceptional interpersonal skills, but mainly the broad substantive knowledge he displayed, we were able to find ways to complete the most critical service requirements today, and at a reduced cost, in addition to scheduling the remaining issue to be addressed (also at a reduce rate). So it helps to take a few extra moments to get to know the staff and explain to them your priorities. The results are worth the wait.

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
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Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Excellent Service!

by from Round Hill, Virgina |

The service department is excellent! Kenny and Keith are the finest advisors I've ever dealt with.Go see either of them.They WILL take care of you!

Your feedback has been sent to Cars.com.

Not Applicable
Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Pleased to be helped by Hugo Cajina!

by from Fairfax, VA |

I bought a 2011 honda from this dealership and have had a pleasant experience every time I have had to return for tune-ups. I always request to be helped by Hugo Cajina because of how friendly and professional he is with helping me figure out what is best for my vehicle and fastest and most cost efficient. I recommend speaking with him is you have a honda and need to have anything done to your vehicle! he is a please to speak to and will get you exactly what you need as fast and efficiently as possible!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Came in for service or repair

Does recommend this dealer

Did make a purchase


1.0 out of 5.0

Deceive Me

by from Gaithersburg,MD |

The sales person bad. They deceive customers. I bought a minivan they sell me that car without Manual, no security lock, no acces code, mal functions. Caution! This dealer do not check the used cars on sale. Buy under you own risk.

Your feedback has been sent to Cars.com.

Not Applicable
Customer Service
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Buying Process
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Quality of Repair
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Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did make a purchase


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