University Volvo

(1.0) 1 Reviews

7716 N. Tryon Street, Charlotte, NC 28262

Average Ratings

1.0 out of 5.0
0 out of 1 people recommended this dealer.
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1 of 1 review
1.0 out of 5.0

BUYER BEWARE!

by from Lexington, SC |

BEWARE OF BUYING A USED CAR AT THIS DEALERSHIP! Honesty is not their policy and neither is a fair deal. We test drove a Mazda 6 that looked great and had obviously been pristinely steam cleaned under the hood. Thank goodness a bulb was out on one of the front lights. We were offered a $50.00 credit towards our purchase to have this fixed on our own. We followed our instincts and had the car inspected by a professional shop just down the road and they found $2000 worth of issues that needed to be addressed. The "manager" of the dealership never showed the courtesy of meeting face to face with us, but did offer up this reassuring tidbit, "A leakage is different from a seepage." WHAT? No, that is a sales FAIL! Not to mention every bit of this should have been caught during the "detailed inspection" performed by their service department. Maybe it was and the management decided to just "shine it up" instead of fixing the issues or at least being honest and transparent about them. On a better note, the only reason this dealership even deserves 1 star is that the salesman was actually cordial and did talk to management on our behalf.

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


(1-1 of 1 review)