Craig Smith Auto Group

Craig Smith Auto Group

7459 State Route 309, Galion, OH 44833

New 877-264-8929
Used 877-463-7649
Service 888-752-0429

Small Town Values - Big Time Savings - You've Gotta Get to Galion!

Average Ratings

3.0 out of 5.0
1 out of 2 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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1-2 of 2 reviews
5.0 out of 5.0

hometown atmosphere and very easy to deal with.

by from Fremont, Ohio |

Found the vehicle we were looking for. Drove an hour to get there, walked in to the showroom and was greeted by Mr. Kevin McCane. Told him what we were looking at, he took our info, got the keys and a plate and we went on a test drive. Got to learn a little history on the town of Galion while we are at it. Mr. McCane was by far the most friendly and easiest salesperson that I have ever dealt with. Got back, made an offer, spoke with Matt, the sales manager, went back and forth a little on the price and came to an agreement. Very easy, friendly. Will buy from them again.

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Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase

Craig Smith Auto Group responded to this review

April 14, 2014

Thank you very much for your kind words!! We look forward to helping you in the future!!!


1.0 out of 5.0

Horrible Customer Service - Rude Sales Manager

by from Green Springs |

First off the salesperson went straight to the sales pitch without even showing us the car that we drove over an hour to see. The car was priced $3,000 over the retail value of the vehicle. The salesman and the manager do not listen to what the customer has to say they just do their best bad salesman pitch where the guy has to go talk to his manager and then the manager comes out and tries to go over the same information that the salesman just went over. It was a big waste of time and the sales manager was extremely rude. The customer is definitely not first with this group. Definitely would not recommend these guys to anyone. I am surprised they are still in business.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


(1-2 of 2 reviews)