Mercedes-Benz of Sacramento

Mercedes-Benz of Sacramento

1810 Howe Ave, Sacramento, CA 95825

New 888-292-8731
Used 877-880-2116
Service 866-591-8319

Family Owned Since 1955

Average Ratings

4.1 out of 5.0
7 out of 9 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

By writing a dealer review, you can provide valuable insights to other customers.


1-9 of 9 reviews

Featured Review

5.0 out of 5.0

Excellent

by from Sacramento |

Overall very nice experience, Great inventory of new cars. Jose was great. Took time to keep us interested, excellent customer service skills.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase

1.0 out of 5.0

No reply

by from San Leandro CA |

Email sent but no reply at all. All I wanted to see some pictures of the listing and know whats the price, they don't even reply my message.

Your feedback has been sent to Cars.com.

Not Applicable
Customer Service
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Shopped for a used car

Does not recommend this dealer

Did not make a purchase


1.0 out of 5.0

PeteCC

by from Elk Grove, CA |

My wife purchased a 350ML in 3/12 and asked for a MERCEDES BENZ extended warranty. In addition we were sold a tire replacement warranty. Having relocated ; we were informed by our local MB dealer that we did not have a MB extended warranty. MB of Sacramento told us that they did not sell MB extended warranties; but used a another outside company as then then did not have to use MB authorized parts.Guess what? The actual MB extended warranty with actual MB authorized parts was over $2,400 LESS that the outside company they sell using knock off parts. The tire warranty was only good at the Sacramento location. After demanding cancellation due to NOT being sold an actual MB extended warranty as was represented by them - they tried to charge us a PRO-RATED refund instead of the amount we paid. Checked with MB USA and MB of Sacramento and was informed MB of Sacramento does NOT sell ACTUAL Mercedes Benz extended warranties; but with a third party. WATCH OUT YOU DO NOT PAY MORE FOR A NON FACTORY EXTENDED WARRANTY THAN FOR A FACTORY WARRANTY USING AUTHTHIC MERCEDES BENZ PARTS.

Your feedback has been sent to Cars.com.

Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Not Applicable
Overall Facilities

Came in for service or repair

Does not recommend this dealer

Did not make a purchase


5.0 out of 5.0

Wonderful Experience

by from Sacramento, CA |

Jim provided a very good experience for us buying our new C-300. His knowledge of answering all of our questions was excellent. Thank you for the wonderful experience.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Robby Cochran

by from Sacramento |

Great people that work here, Especially Robby C! Robby Cochran was excellent.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Deals and Employees

by from Sacramento |

Great Sales Men, Great service and awesome deals. I will be sending my family here,

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Great Deal

by from Sacramento |

Went to go look at some new Mercedes ended up walking out with a brand new one! The service was amazing and they sold me on a great deal.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Friendly Sales Team

by from Sacramento, CA |

Highly recommend this dealership to anyone interested in purchasing a Mercedes in the area. Friendly sales team and excellent service department.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Shopped for a used car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Thank You

by from Sacramento, CA |

Our CLS550 had an issue with the suspension. Just wanted to thank the service team for taking care of it for us. We'll be back for the our scheduled service next month! See you then.

Your feedback has been sent to Cars.com.

Customer Service
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did make a purchase


(1-9 of 9 reviews)