Stevenson Toyota

Stevenson Toyota

3124 New Bern Highway, Jacksonville, NC 28546

New 877-249-4906
Used 877-229-1257
Service 877-289-6038

Average Ratings

4.9 out of 5.0
16 out of 16 people recommended this dealer.
Customer Service
Buying Process
Quality of Repair
Overall Facilities

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  1-10 of 16 reviews
5.0 out of 5.0

Excellent service; attention to detail needs work.

by from Jacksonville, NC |

Personal attentiveness from my assigned associates. Willingness to work with me to find the best prices on requested parts while ensuring I scheduled the appropriate services for my vehicle. The Associates and Technicians all took the time to explain my services, problems, repairs, and charges in detail. The waiting area was clean, comfortable and dog-friendly, which made the long waits bearable. Kudos to Chris L. and his team for walking me through the entire process and making me feel like a valued customer (even though Chris was working through some obvious physical discomfort). Thanks to the parts department and Manager for ordering what I needed, ensuring a quick delivery, and adjusting the prices competitively with regard to what I compared at another volume-parts Toyota dealership. Great experience all around, and my FJ is safer and in much better condition than when I brought it in.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Services at Stevenson's Toyota

by from Jacksonville, NC |

Friendly and fast service! Great service every trip! Robert is an asset and very helpful/knowledgable!!! Wouldn't have it any other way!!!! Love my Prius!!!!!

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Friendly and knowledgeable personal.

by from Jacksonvillel,NC |

Everyone was very friendly and polite. Told me exactly what need to be done and in a timely matter. Repairs was done properly.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
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Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Awesome service

by from Swansboro, NC |

Chris was very nice and let me know about everything that I am getting done to my car and future maintenance.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Maintainance

by from Jacksonville, NC |

Fast, friendly easy to work with.....Location close to home. Would use again. I would recommend Stevenson to a friend.....Thanks again

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Great Facility

by from Jacksonville, NC |

The customer service representative, Chris Lyles, was prepared for my visit. He came out to the car upon my arrival, and he was very helpful during the visit.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Rj Funcke

by from Jacksonville, NC |

The process was smooth and Rj did everything in his power to make sure that I left satisfied! He put me in a brand new car within my budget.

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Customer Service
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


5.0 out of 5.0

Fantastic customer service!

by from Jacksonville, NC |

I took my car in for maintenance and was assisted by Brian Duke. He was extremely professional, knowledgable and honest with me. As were the rest of the maintenance staff. I would absolutely trust Brian with my car again and was given outstanding customer service.

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Customer Service
Not Applicable
Buying Process
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

Service dept employees extremely cordial & helpful

by from Beulaville, NC |

Took car in for complimentary service. Service team was very pleasant and transaction was completed in a matter of minutes. Great experience

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Customer Service
Not Applicable
Buying Process
Not Applicable
Quality of Repair
Overall Facilities

Came in for service or repair

Does recommend this dealer

Did not make a purchase


5.0 out of 5.0

great service

by from Jacksonville nc |

I had a wonderful experience. The lady I worked was amazing! I didn't feel pushed to get the car or rushed into anything! Very happy!

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Customer Service
Buying Process
Quality of Repair
Overall Facilities

Shopped for a new car

Does recommend this dealer

Did make a purchase


(1-10 of 16 reviews)