Courtesy Car City Reviews

Rating from teacher

(5.0)
Customer Service		5 out of 5
Buying Process		5 out of 5
Quality of Repair		5 out of 5
Overall Facilities		5 out of 5

After purchasing a 2011 Kia Sorento,after two oil changes and having the tires rotated and I was most pleased with the sales and service departments at Courtsey Car City of Moline Il.Since I purchased my Sorento,my daughter purchased a Sportage and a friend purchased a 2012 Sorento.They would share in offering kudos to the excellent staff at Courtesy.I have purchase new cars prior to my purchase at Courtesy.I have never received better service anywhere.I am most impressed with the service department,and how from the moment you walk in ,that you are greeted with a smile and how can they assist me.I plan on purchasing my next vehicle for, Steve Paytash,who is an excellent salesman.

Reason for Visit: Service / Repair

Would you recommend this dealer to a friend? Yes

Did you purchase a vehicle from this dealer? Yes

Rating from Second new Kia

(5.0)
Customer Service		5 out of 5
Buying Process		5 out of 5
Quality of Repair		N/A
Overall Facilities		5 out of 5

Stopped in for the first time last winter for a repair on a vehicle I did not purchase there. Was very impressed with the treatment I received as they went far out of their way to ensure I would be soon on my way. Recently decided to trade in a different vehicle on a new Sorento. Stopped into Courtesy and found service is not the only excellent part of their dealership. Steve Paytash was great to work with and the entire purchasing process was actually quite enjoyable. Highly recommended.

Reason for Visit: Shopping for New

Would you recommend this dealer to a friend? Yes

Did you purchase a vehicle from this dealer? Yes

Rating from Dandi99

(5.0)
Customer Service		5 out of 5
Buying Process		5 out of 5
Quality of Repair		N/A
Overall Facilities		5 out of 5

I searched new and used cars on the Courtesy website and Martin R called me within hours of doing so to set up a time to come in for a visit. He told me that they had several cars within my budget and to come take a look that night. I went in to Courtesy ... only to LOOK at new and used cars. I did NOT expect to drive off the dealership lot with exactly the car I was looking for - the same night! I was met at the door by Brian Cochuyt - a salesman at Courtesy. He was VERY helpful and knowledgeable of the cars I was looking at ... I had a strict price line I needed to be at and wanted to get the best deal on the car I wanted. Brian went as far as to LOWER my monthly payment by $50 and put me in a brand new car!! I also dealt with John Robbers in Finance - he was very informative and made sure I completely understood all of my paperwork. Also, a BIG shout out to Theron and Doug B for their help in the purchase of my new 2011 Kia Optima!! I would strongly recommend anyone going to Courtesy Car City for your next vehicle purchase!!

Reason for Visit: Shopping for New, Shopping for Used

Would you recommend this dealer to a friend? Yes

Did you purchase a vehicle from this dealer? Yes

Rating from DaniLynn

(5.0)
Customer Service		5 out of 5
Buying Process		5 out of 5
Quality of Repair		N/A
Overall Facilities		5 out of 5

Had a GREAT experience at Courtesy! I gave my sales associate Larry Larson the general specifics on the car I was looking for and in less then a week I was driving a beautiful Altima. I was also very impressed with the quick way the paper work was handled at the sale. Thank you, Courtesy (and Larry) for one of the best experiences I've had buying a car.

Reason for Visit: Shopping for Used

Would you recommend this dealer to a friend? Yes

Did you purchase a vehicle from this dealer? Yes

Rating from SUZIE

(4.0)
Customer Service		5 out of 5
Buying Process		5 out of 5
Quality of Repair		2 out of 5
Overall Facilities		4 out of 5

BROGHT MY NISSON MAXIMA IN TO BE REPAIRED PICKED UP CAR DROVE TWO MILES SAME PROBLEM CAME UP TOOK BACK AND TOLD WOULD COST 2600.00 TO REPAIR 6 LEAKING FUEL INJECTORS CAR HAD LESS THAN 100,000 MILES. JEFF VINAR SALESMAN AND MARTY FINANCE MANAGER PROCEEDED TO HELP ME FIND A CAR THAT i LIKED AND COULD AFFORD THEY WERE VERY HELPFUL AND DISPLAYED GREAT CUSTOMER SERVICE ALLOWING ME TO TEST DRIVE BOTH CARS i CONSIDERED BUYING ALSO THE YOUNG LADY WHO HELPS MARTY IS VERY KIND AND CONSIDERATE SORRY i CANNOT SAY THE SAME FOR BOB YOUR REPAIR MANAGER OTHER THAN DEALINGS WITH HIM IN WHICH i DO NOT FEEL THINGS WERE HANDLED CORRECTLY i HAVE HAD WONDERFUL DEALING WITH EVERYONE ELSE IN YOUR REPAIR DDEPARTMENT AND AT YOUR DEALERSHIP

Reason for Visit: Service / Repair

Would you recommend this dealer to a friend? Yes

Did you purchase a vehicle from this dealer? Yes

Rating from Justin

(5.0)
Customer Service		5 out of 5
Buying Process		5 out of 5
Quality of Repair		N/A
Overall Facilities		4 out of 5

My wife and I were just coming in to look at vehicles and ended up purchasing in the same week. The staff was very helpful and worked with us on the price that we wanted.

Reason for Visit: Shopping for Used

Would you recommend this dealer to a friend? Yes

Did you purchase a vehicle from this dealer? Yes

Rating from redhead

(5.0)
Customer Service		5 out of 5
Buying Process		5 out of 5
Quality of Repair		N/A
Overall Facilities		5 out of 5

I really had not planned on trading my car, I only went to look at the new Kia Sorento SX. Under no preassure to buy I looked them over, took it for a test drive. the rest is history. Easy,Easy,Easy, no haggles no fuss, no muss. Everything went very smooth, and I was out of there is 2 hours!! No spending the day at the dealer. Steve Paytash was great, and Rich Beam explained all the financing thoroughly.

Reason for Visit: Shopping for New

Would you recommend this dealer to a friend? Yes

Did you purchase a vehicle from this dealer? Yes

Rating from Bulldog Fan

(5.0)
Customer Service		5 out of 5
Buying Process		5 out of 5
Quality of Repair		N/A
Overall Facilities		4 out of 5

Went there with the intention of just looking around and left with a new car. Had a great experience buying the car with no pressure from the staff. Highly recomend Courtesy for anyone looking for a new or used vehicle.

Reason for Visit: Shopping for New

Would you recommend this dealer to a friend? Yes

Did you purchase a vehicle from this dealer? Yes

Rating from Kenneth Dale

(5.0)
Customer Service		4 out of 5
Buying Process		5 out of 5
Quality of Repair		5 out of 5
Overall Facilities		N/A

An excellent sales staff with customer centered service. Other important factors; dealership integrity, broad inventory, warranty provisions, service department commitment and a comfortable environment.

Reason for Visit: Shopping for Used

Would you recommend this dealer to a friend? Yes

Did you purchase a vehicle from this dealer? Yes

Rating from John C

(5.0)
Customer Service		5 out of 5
Buying Process		5 out of 5
Quality of Repair		5 out of 5
Overall Facilities		5 out of 5

I've been driving SUV's for 20 years and was looking to move down to a sedan. Working with Mike Wolf at Courtesy was the best decision I made. Mike knew my situation and showed me various cars and had me drive many of them. Not pressuring me any way or another, but just pointing out what I can expect between luxury and performance. The last one he showed was just brought in as a trade and being detailed and it ended up being perfect. Thanks to Mike for listening and showing me the options I needed to help me make a decision I was confortable with. Also, thanks to the F&I guy Aaron Ohlensehlen, in making the paperwork so easy, in and out in about 15 minutes! Never been faster or easier! Great job Courtesy all around.

Reason for Visit: Shopping for Used

Would you recommend this dealer to a friend? Yes

Did you purchase a vehicle from this dealer? Yes