Robert Brogden GMC Buick Reviews

1500 E Santa Fe St, Olathe, KS | New 888-825-9433 | Used 877-421-0794

Average Rating

1.0 out of 5.0
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Customer Service 1.0 out of 5.0
Buying Process Not Yet Rated
Quality of Repair Not Yet Rated
Overall Facilities 1.0 out of 5.0

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Dealer Reviews

horrible

by
from kansas city |

Rating from livvy

(1.0)
Customer Service 1 out of 5
Buying Process N/A
Quality of Repair N/A
Overall Facilities 1 out of 5

Horrible experience. they let me take a car overnight with a discussion of 11,500 as price. Dealer was aware I would have a 2 y/o riding in the car.Took the Honda for pre-inspection to my mechanic. He informed me dealership put wrong brake pads on car and did not grip when tried to stop suddenly. He was concerned about my safety just driving it back to the dealership. Salesman presented the info to manager he blamed it on service dept. They wanted to argue about the fact they replaced pads (however wrong pads) and never expressed any genuine concern over the fact they my life and dtrs were in jeopardy for 24 hrs. Replacing brake pads with an improper fit is extemely negligent and says a lot about the credibility of this dealership, The final insult before I walked out was the manager offered to sell car for 12,2000 (obviously higher than price salesman discussed). Deceitful, unprofessional and does not care about safety!

Reason for Visit: Shopping for Used

Would you recommend this dealer to a friend? No

Did you purchase a vehicle from this dealer? No

1 out of 2 found this review helpful

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