Frequently Asked Questions

Selling Your Car on Cars.com?

Read our detailed Sell It Yourself FAQ.

 

Where do you get your information? It's wrong.

Some information on our site, particularly vehicle pricing and specification data, is supplied by outside sources such as these. These companies are highly credible sources, but discrepancies and omissions sometimes appear in the data we present. When we discover errors, we contact the vendor and make corrections. If you see data on our site that you are confident is incorrect, please contact customer support.

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What's up with Cars.com and Car Talk?

Cars.com shares content with cartalk.com, the website of Tom and Ray Magliozzi. You can find their contributions to Cars.com by clicking on the Car Talk link on our home page. To send email to Tom and Ray, click on the Email & Chat link on the Car Talk home page.

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How often do you update your vehicle listings?

Cars.com adds used-vehicle listings throughout the day from dealers' inventories, private-party newspaper classifieds and online ads placed through our Sell It Yourself channel. Ads can be updated, added or deleted at any time of day.

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Can you notify me when new listings are posted that match my search criteria?

Cars.com does not offer a service to alert customers to new ads. However, on our Advanced Search page, you can view ads placed within the last 1, 3, 7, 14 or 30 days.

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Do you post vehicles for sale outside the United States?

No.

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Does Cars.com include listings for motorcycles or recreational vehicles?

The site focuses on new and used passenger cars and light trucks and does not have information on other vehicle types.

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How often do you update rebates and incentives?

This information is updated weekly, but more frequent updates are made when details of special promotions are released. We stay in contact with manufacturers to get the latest information and strive to post it as soon as we know that incentives have changed. We also update several times a month with information from other sources because some manufacturers do not share their information.

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How often do you update other information on your site?

Research information is updated as it comes in from our various sources. Depending on the time of year, that can happen on a daily basis. Information in our Advice section and other editorial sections of the site are updated as conditions warrant, and those pages all carry taglines with the date of the last posting or update.

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Where do I find towing and other specs for my car?

Towing specs can be found in the Research channel. From any vehicle's main page, click on "Std. Equipment and Specs," then choose a trim level from the Vehicle Style Selector. Tow specs are given under the term "Max. trailer weight." Although other specs are available on a vehicle's main research page, tow specs are shown by trim level only because the tow rating on a vehicle can vary widely depending on specific equipment. Some vehicles, particularly passenger cars, are not recommended for towing. If you do not see a trailer weight listed on Cars.com for your make and trim level, check the owner's manual or ask a dealer to see if it can be used for towing.

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Why didn't I see anything on your site about my car's recall?

Cars.com posts recall information from the National Highway Traffic Safety Administration; search for specific recalls.

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Which vehicles come equipped with the latest must-have feature?

The Advanced Used-Car Search on Cars.com allows you to search our listings for a particular keyword, such as ABS, Bose or OnStar. For new vehicles, you can find vehicles by year, make or model, or you can peruse our Buying Guides by vehicle type, such as Sports Cars or Luxury Vehicles. You may also use the Vehicle Recommender to search for cars by the features and options you want. The search options including entertainment systems, navigation systems, heated seats and Bluetooth. For both new and used vehicles going back to 1992, Cars.com maintains model reports with an exhaustive list of standard and optional equipment, for each trim level and across the line, available by clicking on the appropriate buttons. Once you've narrowed your car search to a handful of models, you can search each to see which have the features you want.

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How can I find reviews of older cars?

You can search for reviews by Cars.com's Joe Wiesenfelder, Mike Hanley, David Thomas, Kelsey Mays and other Cars.com authors, and from our affiliate newspapers, in Cars.com's Research channel. The search, which calls up reviews published when a car was new, goes back to the mid-1980s, though not necessarily for all models.

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Why do you have so many pop-up ads?

Cars.com does not sell pop-up ads. Any ads you see popping up over pages on Cars.com are being served by a third party, such as an adware vendor, without our control or permission. You can block pop-ups with tools available from Google, Yahoo!, America Online and other internet services. However, Cars.com's new-car configurator relies on pop-up windows to help users accurately select available options and show accurate prices. We strongly recommend that you temporarily disable your pop-up blocking software while using the new-car configurator, or add Cars.com to your whitelist of sites where pop-up windows are allowed.

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What browsers are supported by Cars.com?

To get the most out of Cars.com, we recommend that you use the latest-generation browsers, including Microsoft Internet Explorer 6.0 (and above), Firefox 1.5 (and above) and Apple Safari.

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Do I need to have cookies enabled to use your site?

We use cookies to recognize you when you visit our website, to personalize your experience and generally to serve you better. For example, if you enter your name, address or ZIP code on one of our forms, it may be stored in a cookie so you don't have to enter it again. Cookies also may compile data about our visitors that may be shared with other companies, such as an outside advertising company. However, no personally identifiable information stored in cookies will be shared with outside companies for any purpose without your permission. You can disable cookies or otherwise manage them through tools provided with your browser software and with third-party software packages. If you turn off cookies, many Cars.com features will not work as well or at all.

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I sent a price-quote request to a dealer, but the dealer's response didn't include a price. What should I do?

Feel free to contact the dealer directly by phone or email. (You can find phone numbers by using the Cars.com Dealer Directory.) Dealers use many systems for processing incoming mail, and if your request is missing specific information you might not get the answer you're looking for. Sometimes, a price-quote request can be filtered out of a dealer's email system entirely. But if you contact a dealer and still don't get the quote you're looking for, shop around for another dealer. Our new-car quote request feature lets you choose up to three dealers at a time; it's to your advantage to use all three.

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I have my own website. Can I use your stories and/or photos?

All original content on the site is copyrighted by Cars.com. Information we post from other sources is made by arrangements with those sources.

 
Last updated on 1/19/07