Cars.com, the premier online resource for buying and selling new and used vehicles, announced today that it has become a formally accredited Better Business Bureau (BBB) company, and has received the BBB's A+ rating - the BBB's highest consumer protection rating. The non-profit BBB cited Cars.com's length of time in business, low volume of complaints (as compared to company size), effectiveness in responding to consumer complaints, and resolution of complaints as contributing factors to the A+ rating.
"Our commitment to our shoppers is of utmost importance to us," said Josh Chapman, Cars.com VP Operations. "Over the last year we've significantly grown the size of our customer service team, extended our customer service hours, developed new tools to help combat fraudulent ads, and expanded our online offerings to ensure our users have the best possible customer experience. We put the focus on our users and ensure them a great shopping experience, which is just part of what has earned us this A+ rating."
More than 11 million car shoppers use Cars.com every month for its wide selection of new and used vehicles, expert vehicle reviews, consumer dealer and vehicle reviews, vehicle side-by-side comparisons, photo galleries, videos and pricing tools.
Cars.com was recently named the "Best Overall Customer Experience" by Keynote Systems, the leader in internet and mobile cloud marketing. Cars.com is an online destination for car shoppers that offers information from consumers and experts to help buyers formulate opinions on what to buy, where to buy and how much to pay for a car. With price listings, side-by-side comparison tools, photo galleries, videos, unbiased editorial content and a large selection of new- and used-car inventory, Cars.com puts millions of car buyers in control of their shopping process with the information they need to make confident buying decisions.
Launched in June 1998, Cars.com is a division of Classified Ventures LLC, which is owned by leading media companies, including Belo (NYSE: BLC), Gannett Co., Inc. (NYSE: GCI), The McClatchy Company (NYSE: MNI), Tribune Company and The Washington Post Company (NYSE: WPO).