Automotive Customer Service Ratings

The J.D. Power and Associates Customer Service Index Study measures customer satisfaction with dealer service departments during the first three years of vehicle ownership. Key factors in determining service ratings are repair work, service advice and overall service quality.

Customer Service Ratings
The average score is 761 out of 1,000. Click on a manufacturer's name to read its Cars.com report.
Manufacturer	Customer Service Rating (out of 1,000)
Lexus	835
Jaguar	810
BMW	808
Cadillac	806
Acura	805
Hummer	804
Land Rover	803
Buick	802
Saturn	800
Lincoln	798
Porsche	792
Audi	789
Mercedes-Benz	789
Infiniti	786
Saab	785
GMC	781
Mini	781
Pontiac	779
Chevrolet	777
Mercury	776
Mitsubishi	767
Volvo	767
Hyundai	763
Honda	762
Industry Average	761
Ford	757
Chrysler	746
Scion	739
Toyota	736
Dodge	734
Subaru	729
Jeep	727
Volkswagen	725
Kia	724
Nissan	723
Mazda	716
Suzuki	702
The study is based on responses from 106,059 new-vehicle owners and lessees of 2004 to 2008 model-year vehicles. Source: J.D. Power and Associates 2009 Customer Service Index Study

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Automotive Customer Service Ratings