Automotive Customer Service Ratings
The J.D. Power and Associates Customer Service Index Study measures customer satisfaction with dealer service departments during the first three years of vehicle ownership. Key factors in determining service ratings are repair work, service advice and overall service quality.
| Luxury Brands | |
|---|---|
| The average score is 835 out of 1,000. Click on a manufacturer's name to read its Cars.com report. | |
| Manufacturer | Customer Service Rating (out of 1,000) |
| Lexus | 861 |
| Cadillac | 852 |
| Jaguar | 849 |
| Acura | 838 |
| Porsche | 836 |
| Luxury Average | 835 |
| Audi | 828 |
| Mercedes-Benz | 827 |
| Infiniti | 824 |
| BMW | 823 |
| Lincoln | 817 |
| Volvo | 811 |
| Land Rover | 796 |
The study is based on responses from more than 84,000 new-vehicle owners and lessees of 2007 to 2011 model-year vehicles. To be included in the 2012 rankings, brands must be represented in the study for each model year between 2009 and 2011. Since Saab did not have representation in the 2011 model year, it is not included in the luxury brand rankings. | |
| Mass Market Brands | |
|---|---|
| The average score is 778 out of 1,000. Click on a manufacturer's name to read its Cars.com report. | |
| Manufacturer | Customer Service Rating (out of 1,000) |
| Mini | 809 |
| Buick | 805 |
| GMC | 803 |
| Chevrolet | 801 |
| Hyundai | 791 |
| Ford | 786 |
| Volkswagen | 785 |
| Kia | 782 |
| Honda | 778 |
| Mass Market Average | 778 |
| Nissan | 774 |
| Mazda | 767 |
| Toyota | 766 |
| Chrysler | 764 |
| Subaru | 760 |
| Mitsubishi | 759 |
| Ram (Dodge) | 754 |
| Scion | 752 |
| Jeep | 741 |
| Smart | 740 |
| Suzuki | 740 |
| Dodge | 739 |
The study is based on responses from more than 84,000 new-vehicle owners and lessees of 2007 to 2011 model-year vehicles. | |