- Service & Repair
Contact nearby service centers for further assistance. If a recall is issued, your nearby service center can help verify if it can be repaired free of charge.
Problem Summary: FORD IS RECALLING CERTAIN MODEL YEAR 2005-2011 FORD CROWN VICTORIA (INCLUDING CROWN VICTORIA POLICE INTERCEPTORS), MERCURY GRAND MARQUIS, AND LINCOLN TOWN CAR VEHICLES. THE AFFECTED VEHICLES ARE CURRENTLY REGISTERED OR WERE ORIGINALLY SOLD IN CONNECTICUT, DELAWARE, THE DISTRICT OF COLUMBIA, ILLINOIS, INDIANA, IOWA, KENTUCKY, MAINE, MARYLAND, MASSACHUSETTS, MICHIGAN, MINNESOTA, MISSOURI, NEW HAMPSHIRE, NEW JERSEY, NEW YORK, OHIO, PENNSYLVANIA, RHODE ISLAND, VERMONT, VIRGINIA, WEST VIRGINIA, AND WISCONSIN. SEVERE CORROSION CAN SEIZE THE LOWER INTERMEDIATE SHAFT WHICH MAY CAUSE THE UPPER INTERMEDIATE SHAFT TO COLLAPSE AND THE STEERING COLUMN LOWER BEARING TO SEPARATE.
Consequence: IF THE LOWER BEARING SEPARATES, THE VEHICLE MAY EXPERIENCE A LOSS OF STEERING, INCREASING THE RISK OF A CRASH.
What Owners Should Do: FORD WILL NOTIFY OWNERS AND DEALERS WILL REPLACE THE LOWER INTERMEDIATE SHAFT, FREE OF CHARGE. THE UPPER INTERMEDIATE SHAFT AND STEERING COLUMN LOWER BEARING WILL BE INSPECTED TO IDENTIFY ANY DAMAGE THAT MAY HAVE OCCURRED AS A RESULT OF LOWER INTERMEDIATE SHAFT CORROSION, AND REPAIRED OR REPLACED AS NECESSARY. IF THE STEERING COLUMN LOWER BEARING HAS SEPARATED, A RETAINER CLIP WILL BE INSTALLED. THE RECALL IS EXPECTED TO BEGIN OCTOBER 21, 2013. OWNERS MAY CONTACT FORD AT 1-866-436-7332. FORD'S RECALL NUMBER IS 13S08.
Problem Summary: EXECUTIVE COACH IS RECALLING CERTAIN MODEL YEAR 2008-2011 LINCOLN TOWN CAR LIMOUSINES. THE FUEL RAIL SHIELD WAS LEFT OFF DURING MANUFACTURING. IN A FRONTAL IMPACT THE ENGINE COULD POTENTIALLY BEND OR RUPTURE FUEL LINES IF THE REPLACEMENT SHIELD IS NOT IN PLACE, CAUSING THOSE LINES TO LEAK FUEL.
Consequence: FUEL LEAKAGE, IN THE PRESENCE OF AN IGNITION SOURCE, COULD RESULT IN A FIRE.
What Owners Should Do: EXECUTIVE COACH WILL SUPPLY KITS AND INSTALLATION INSTRUCTIONS TO HAVE VEHICLES REPAIRED AT A FACILITY OF THE OWNER'S CHOICE. THIS SERVICE WILL BE PERFORMED FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING DECEMBER 2010. OWNERS MAY CONTACT EXECUTIVE COACH AT 888-322-9272.
Now in select areas.
*Fair prices, measured by comparing them to the RepairPal Price Estimator.
Bring your car to a dealer for repair.
Recalls are issued because the defect might make the car unsafe in some way.
If a recall is issued, contacting a nearby service center can help you get more information to fix the repair, possibly even free of charge.