In a new 2007 Total Quality Survey by consulting firm Strategic Vision, three Hyundai models — the Azera, Santa Fe and Entourage — topped their respective segments for new-vehicle quality. The survey polled more than 27,000 owners of 2007 models, from September to November of 2006. Not only were respondents asked about actual quality problems that required maintenance — dubbed Things Gone Wrong — they were also asked about perceived quality, or what they got for their money.
Toyota scored well in the Things-Gone-Wrong category but lost out on perceived quality. These are attributes that sway a buyer, the company says. We’re a bit hesitant to back any survey of this kind, because many of the brands and vehicles mentioned here don’t correspond with other reliability surveys, but with so many respondents, it’s still worth publishing.
A full list of the segment winners and their total quality scores is below.
|Small Car||Honda Civic||882|
|Small Multi-Function||Volkswagen Rabbit||880|
|Medium Car||Saturn Aura
|Large Car||Hyundai Azera||901|
|Small Specialty Under $25,000||Mini Cooper||911|
|Near Luxury Car||BMW 3-Series Sedan||919|
|Luxury Car||Mercedes-Benz S-Class Sedan||938|
|Convertibles Under $30,000||Mini Cooper Convertible||905|
|Convertibles Over $30,000||Chevrolet Corvette Convertible||930|
|Small SUV||Hyundai Santa Fe||885|
|Medium SUV||Kia Sorento||889|
|Medium Crossover||Dodge Magnum||882|
|Large SUV||Ford Expedition EL||918|
|Near Luxury SUV||Lexus RX 350||905|
|Luxury SUV||Mercedes-Benz ML||915|
|Standard Pick-Up||Honda Ridgeline||879|
|Full-Size Pickup||Nissan Titan
|Heavy Duty Pickup||Ford F-250/350||876|