By David Thomas on July 8, 2010
Chrysler has been allowing buyers of its Town & Country and Dodge Grand Caravan minivans to return them within 60 days if they weren’t satisfied with the purchase. Now the company is expanding the program to most Chrysler, Dodge, Jeep and Ram vehicles. Only the Jeep Wrangler and Dodge Viper are excluded.
They’ll also pay for the first two months of payments up to $1,000 total. Chrysler says they’ll take the return “no questions asked,” but buyers will still be on the hook for fees, finance charges and negative equity, which could be significant. We list all the fine print below.
Chrysler is also offering 0% financing for 60 months on 2010 Chrysler, Dodge, Jeep and Ram vehicles through Aug. 2.
July 7-Aug. 2, 2010
Refer to Incentive Program Rules (previously referred to as the Gold Book and revised on July 3, 2007) and Incentive Summary Communications.
The 60 Day Pledge Plus is available on all 2010 Model Year Chrysler Group vehicles (except Viper and Wrangler) financed thru GMAC.
The Pledge Plus consists of two separate and incompatible programs. The customer must choose one of the following options at the time of sale.
• 40CAB - 60 Day Pledge Plus
This program offers a 60 Day Hassle Free Return Guarantee and the first two (2) payments at no charge to the consumer - $500 Maximum per month times two (2) months for a maximum consumer benefit of $1,000. (Type 1 sales only.) Dealer must claim 40CAB if customer selects this option.
• All Consumer Incentives
including the following but not limited to: Consumer Cash / Incentivized APR / GMAC Bonus Cash / Lease Cash / Bonus Cash / Select Returning Lessee
Customer must sign the 60 Day Pledge Plus Acknowledgement form to signify which plan was chosen.
Fleet / Commercial vehicle sales are not eligible for 40CAB
Eligible vehicles must be delivered during the program period.
Consumers electing the 60 Day Pledge Plus (40CAB) must finance thru GMAC in order to qualify
There is no sold order protection for this program.
All franchised Chrysler Group LLC dealers who agree to abide by these Official Program Rules are eligible to participate.
At the time of delivery of an eligible vehicle (all retail type 1 sales except Wrangler and Viper), the customer must sign the Pledge Plus Customer Acknowledgement Form, and select whether or not he/she is accepting the 60 Day Pledge Plus incentive or all consumer rebates. The dealer is responsible for retaining this form in the deal jacket.
If the customer selects the 60 Day Pledge Plus: a copy of the acknowledgment form must be included in the GMAC Contract Discounting Package. Failure to include this form will result in the customer being billed for the first / second payment.
If a dealer sells a vehicle to a customer who chooses the 60 Day Pledge Plus Option (40CAB), the selling dealer MUST accept the vehicle return at the stated reimbursement price if the customer decides to exercise his option and has a qualifying vehicle.
Eligible Models: All 2010 MY vehicles except Wrangler (ALL) and Viper
If the customer chooses the 60 Day Pledge Plus Return Option, the following requirements are in effect.
A copy of the acknowledgment form must be included in the GMAC Contract Discounting Package. Failure to include this form will result in the customer being billed for the first / second payment.
At the time of delivery of an eligible vehicle, the customer must sign the 60 Day Pledge Plus Customer Acknowledgement Form which explains the program parameters and eligibility for consideration of vehicle return. Dealer faxes form to cynoSure Financial Inc. at 586-771-3867.
To initiate a vehicle return, the customer must contact cynoSure Financial Inc (CFI) at Toll-free number 877-354-3871 to obtain the Request for Benefit form. CFI call center hours are: Monday - Friday; 8:00 am - 9:00 EST.
CFI will require the following documentation from the customer:* Signed and completed Request for Benefit form* Copy of Retail Sales Contract* Copy of Driver's License* Copy of Registration showing eligible vehicle in customer's name* Copy of Proof of Insurance verifying eligible vehicle has been insured since the delivery date* Any other documentation the Administrator may request
CFI will determine vehicle eligibility and facilitate inspection of the vehicle at the selling dealership.
The customer will be reimbursed for the purchase price of the vehicle (after any rebates or discounts), and applicable sales taxes that were actually paid. In states where collecting paid taxes is allowed, dealer is responsible for collecting applicable taxes.
Customer will NOT be reimbursed for:
• Registration fees
• Dealer fees
• Extended warranties
• Finance charges
• Negative equity
• Any other expenses incurred at the time of delivery of the new vehicle
The vehicle must be returned to the original selling dealer in good, undamaged, and like new condition after 30 days of ownership and within 60 days of the delivery date.
The customer will be responsible for a $0.40 per mile driven (odometer reading). The vehicle cannot have more than 4,000 miles on the odometer starting from the delivery date.
Normal "wear and tear" is acceptable; however the vehicle cannot have damages in excess of $200. If damages are over $200, the vehicle no longer qualifies for the program. Any vehicle involved in an accident will not qualify for the program.
Managing Editor David Thomas has a thing for wagons and owns a 2010 Subaru Outback and a 2005 Volkswagen Passat wagon. Email David