The problem: The transfer shaft assembly bearing may fail prematurely. If this happens, thumping, rubbing or grinding noises may emanate from the transmission. Additionally, the check-engine light may illuminate due to a manufacturing fault in the transmission.
Vehicles affected by service bulletin:
- 2013 Ford Fusion Hybrid
- 2014 Ford Fusion Hybrid
- 2013 Ford C-Max Hybrid
- 2014 Ford C-Max Hybrid
Corrective action: Dealers will disassemble the transmission and repair or replace it depending on the extent of the damage.
Warranty info: This service is being performed free of charge under Ford's new-car, powertrain or extended warranty, whichever applies.
What owners should do: Call your local dealer with your vehicle's identification number to determine if it's involved in this service bulletin. You can call Ford at 877-392-3673 or the National Highway Traffic Safety Administration at 888-327-4236. Reference TSB No. 14B07.
Need to find a dealer for service? Go to Cars.com Service & Repair to find a local dealer.
Editor's note: This is only one of dozens of service bulletins issued each month by automakers. Please check your automaker's website to see if your vehicle has any service bulletins pending.
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