Ford Updates Escape Software Amid NHTSA Investigation

By Jennifer Geiger  on March 4, 2014

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Ford's Escape is no stranger to recalls, but despite a National Highway Traffic Safety Administration investigation of sudden loss of engine power on certain versions of the Escape and Fusion and Mercury Mariner and Milan, the agency is not issuing a recall.

According to the Detroit News, more than 10,000 vehicle owners complained about the loss of power on model-year 2009-13 vehicles equipped with 2.5-liter and 3.0-liter engines. Ford issued a "Customer Satisfaction Program" and sent notices to affected owners in January instructing them to bring their vehicles in for a software recalibration. NHTSA opened its investigation in February, and although an official recall wasn't issued, Ford said it will update the software in 1.6 million affected vehicles as well as extend the warranty coverage on the affected parts to up to 10 years and 150,000 miles.

Check out the full story from the Detroit News here.

Manufacturer photo


Assistant Managing Editor Jennifer Geiger is a reviewer, car-seat technician and mom of three. She wears a lot of hats, many of them while driving a minivan.  Email Jennifer


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