By Kelsey Mays on August 7, 2014
Vehicles Affected: 202,115 Saturn Vue SUVs from the 2002 to 2004 model years in the U.S., with around 13,000 more outside the country.
The Problem: Two potential issues exist. The first is that if you stop the vehicle and put the automatic transmission in Park, you could have a hard time getting the key out. "The ignition cylinder can bind, and the key can get stuck in there," GM spokesman Alan Adler told us. The second possibility is an opposite problem: The key may be removable when the car is stopped but not in Park. Although this is an ignition-related issue, Adler said that there is no danger of what GM has termed "unintended key rotation" — i.e., the key getting bumped out of the Run position while the car is moving, which is responsible for more than 10 million GM recalls this year. "It's not an ignition switch" problem, Adler maintained. "That is not the issue here." That said, GM said in a press release that it's aware of two crashes and one injury "potentially related" to the Vue's issue.
The Fix: GM dealers will inspect the key for either problem. If it exists, dealers will replace the ignition cylinder and keys for free.
What Owners Should Do: Owners can call Saturn customer assistance at 800-553-6000. Adler says he doesn't have a timeline yet on how long it will take for replacement parts to show up, but GM recommends that owners ensure their vehicles are in Park before exiting; stick-shift SUVs (yes, Saturn did sell a few) should be put into Reverse and the parking brake should be set.
Need to Find a Dealer for Service? Go to Cars.com Service & Repair to find your local dealer.
Senior Consumer Affairs Editor Kelsey Mays likes quality, reliability, safety and practicality. But he also likes a fair price. Email Kelsey