Getting a recall notice for your vehicle isn't the greatest feeling; it's fortunate for us that when we received a notice for our 2017 Chrysler Pacifica, we had never experienced the serious issue, and getting it taken care of was a painless process.
In the Pacifica's case, the recall was for an issue with the cruise control system. A short in the wiring could prevent the driver from being able to disengage cruise control, resulting in the vehicle maintaining its speed or possibly continuing to accelerate. While we never experienced this issue ourselves, like Chrysler we didn't wish to take any risks and brought it to a dealership for repairs as soon as possible.
While there, another recall, this one to replace a trim piece restricting access to the manual Park release, was looked at but could not be fixed as a replacement part wasn't yet available. Since the Pacifica crossed the 20,000-mile threshold, we also had the pollen filter on the air conditioning system replaced per the recommendation in the owner's manual.
The repairs took only a few hours to complete. If your Pacifica is part of the first recall, we urge you to go get it taken care of as soon as you can. It's not worth the potential risks. Both recall repairs were performed for no charge, while the pollen filter replacement cost $63.91, including tax.
Editor's note: This story was updated July 31, 2018, to reflect that the repair had not yet been completed.
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