Manager, Operations Integration




Chicago, Illinois

Full-Time/Regular

RITM0021063

 

 

Job Description

 

The Operations Integration Manager leads a team that acts as liaisons between Operations and the rest of the Cars.com organization.  This team of Business Analysts manages communications and plans to integrate new products, business processes, and systems into existing Operations standard procedures.  The OI Manager coaches, motivates and monitors the performance of the team to successfully meet goals, deadlines and service quality expectations.  Responsibilities include:

 

Communication & Customer Service:

  • Support Operations partners with regular communication on upcoming product updates and launches, gathering feedback and potential concerns
  •  

  • Escalate any issues to Product leaders as appropriate, ensuring organization is aware of customer impacts
  •  

  • Regularly evaluate communications plans to ensure Operations is getting information in the right format at the right time for their needs
  •  

 

Leadership & Development:

  • Understand team members’ development goals and support them with appropriate feedback, development plans, and regular coaching conversations
  •  

  • Coach team on effectively influencing business partners with compelling data and explanations of business/customer impact
  •  

  • Manage and set expectations of business partners throughout Operations and wider organization, at all levels of hierarchy
  •  

 

Project Management & Technology:

  • Manage team projects, providing guidance allocation of efforts & resources
  •  

  • Actively be involved in process and business initiatives, assisting in outlining necessary resources and requirements, providing feedback on proposed steps towards execution, creating documentation as required and training end-users on proper implementation of the initiative itself 
  •  

  • Use problem solving skills to analyze and resolve escalated issues and requests related to system outages or enhancements
  •  

 

 

 

 

Required Skills

 

  • Proficiency in MS Office; Experience with Salesforce, Confluence, JIRA a plus
  •  

 

 

Required Experience

 

Required Experience:

  • 5+ years of experience in a customer facing position, preferably in an operations, technology or business integration environment
  •  

  • 2+ years proven track record in operations management, process improvement, and change management
  •  

  • 2+ years managing others
  •  

  • College degree
  •