Account Manager, Direct




Chicago, Illinois

Full-Time/Regular

RITM0021207

 

 

Job Description

 

Cars.com is a leader in the automotive digital marketplace. Since 1997, we have built our B2B and B2C brand to preeminent status in the industry. While enjoying great stability, we continue to grow. Our workforce has more than doubled since 2006, and our revenue has increased more than 150% in that same time. Our highly engaged workforce enjoys our dedication to work/life balance, wellness and career growth as well as a rich set of employee programs. We’re big enough to provide abundant resources and small enough for employees to make an immediate impact.

 

As the Account Manager, you will provide ongoing support via phone and email to both new and existing Cars.com accounts as well as Direct Sales Representatives.  The role serves as a liaison between our dealer and sales customers and many other departments throughout Cars.com on everyday requests.  Your focus will be on providing excellent customer service and resolving issues to fuel Cars.com growth and ensure customer retention.

 

Responsibilities include:

  • Continually monitor customer activity and track customer performance while leveraging tools and resources to prioritize and organize outreach
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  • Support new and existing Cars.com accounts via phone and email both with ongoing consultation and direction for success with their online advertising
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  • Identify training opportunities for customers on products, tools and other resources and address accordingly
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  • Ensure all incoming customer requests are resolved in an urgent, professional, and personable manner
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  • Support Cars.com Direct Sales Representatives by handling incoming requests and participating in strategic conversations to streamline communication and objectives
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  • Fulfill reporting requests within departmental guidelines to assist with retention
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  • Utilize Salesforce to document and track customer inquiries and interactions
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  • Perform other related duties such as participating in various projects, pilot groups, or department initiatives
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Required Skills

 

  • Effectively work cross-functionally and with a wide range of people with different skill sets
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  • Excellent organizational, interpersonal, and communication (written and verbal) skills
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  • Exceptional time management skills with the ability to handle multiple projects simultaneously
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  • Ability to work in a fast-paced environment while solving problems quickly and creatively
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  • Proficient in Microsoft Office Suite
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  • Ability to successfully work independently and as a productive member of a team
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  • Positive, customer first attitude
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  • Ability to learn quickly and adapt to change
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Required Experience

 

  • Bachelor’s degree preferred
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  • 0-1 year of relevant work experience
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  • One year of relevant Account Management or Customer Service experience preferred  
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