Reviews
Recommendations
It wasn’t recommended i need to do the other side of my axel. When i completed the other side in march. I could have done both side at the time. i wasn’t to happy
- Customer service 2.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does recommend this dealer
- Came in for service or repair
We would like to thank you for sharing this review. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best regards, James Douvas | General Manager | james@apnissan.com
Technician did not check battery
Battery malfunction resulted in a situation where I was stranded out of town. Additionally, I paid for a new battery for a total cost of $166.05 from AAA. Nissan Service should reimburse me.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I am sorry to hear about your experience. I would like to speak with you about the details of your frustration. I can be reached at your convenience. Thank you! James Douvas | General Manager | james@apnissan.com
Excellent Service
Everytime I have to interact with staff it is a pleasant experience and I am always left happy . They make you feel as that you are the only one that matters
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We always like to read customer feedback and are happy to know you've always had a pleasant experience with Al Piemonte Nissan. If there is anything else that we can do for you please don’t hesitate to reach out. Best regards, James Douvas | General Manager | james@apnissan.com
Good Service
Asked for 30k check up with oil change tire rotation. About 1-1/4 hrs. the job was done and returned to me a clean car. Doesn't get much better.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for giving us the opportunity to service your car. I am happy to hear that everything went well for you. I will pass your feedback along to our service team. Drive safely. Best regards, James Douvas | General Manager | james@apnissan.com
Extremely happy
I enjoyed my time at the Nissan dealership. Eric was very polite & very helpful. I wanted to ask a lot of questions about my Nissan Altima and he was there to tell me everything about my car from the front to back, and the inside and out. I would definitely recommend my friends or family to shop with nissan.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Our top priority is delivering informative service at an efficient pace, without making our guests feel rushed or pressured in any way. It's delightful to know that Eric was able to provide you with such a memorable and pleasant experience. Thank you for taking the time to write this outstanding review. We look very forward to seeing you again in the future! Best regards, James Douvas | General Manager | james@apnissan.com
Oil change
My experience was great. Went in for an oil change. My wait was not long. Also had my weather strip changed. I was only there for an 1 hr and 30 mins.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive review. Drive safely and always feel free to reach out with any service questions. Best regards, James Douvas | General Manager | james@apnissan.com
Piemonte Nissan is the best
Brought our 2016 Nissan Rogue that we just purchased in because something didnt feel right. Nissan gave us a loaner fixed the problem in no time and treated us like royalty!!!!!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best regards, James Douvas | General Manager | james@apnissan.com
Always helpful and fair
I moved away and closer to another Nissan dealership on Touhy and it always feels like they are scheming to get me somehow. After the 3rd time, I starting driving farther to go back to the Melrose Park location. They make the experience more comfortable, always look out for us and are always super friendly and nice, even when they are super busy.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We truly appreciate you taking the time to write about your experience at our service department. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again! Best regards, James Douvas | General Manager | james@apnissan.com
Great Customers Service
I really enjoy going to Nissan when I have issues with my car. The associates treat you with respect and kindness. They dont make you feel like it was your fault that something was wrong. They just make you feel welcome and put you at ease while your car is getting worked on. I really like the great customer service they give.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this great review! We're very happy that our team was here to help you and treated you with the customer service we know you deserve. Best regards, James Douvas | General Manager | james@apnissan.com
Fast and great service
Very professional and fast. Would definitely recommend to other families and friends. I thought it would take a very long time. Is was pleasantly suprised.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for reviewing your service experience! We aim to provide time-efficient and professional service for our guests and we are proud that this was received during your time spent with us. Best regards, James Douvas | General Manager | james@apnissan.com