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Hendrick Honda Hickory

(1,614 reviews)
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2017 consumer dealer award

Reviews

(1,614 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Hendrick Honda Hickory from DealerRater.

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Exceptional Product and Experience

Honda has consistently made a product that buyers can find true value in. Hendrick Honda Hickory takes an exceptional product and combines it with an unmatched customer experience. The purchasing process was thorough while being very efficient. Mark Buchanan helped me select the best value for my money without me having to settle for less. He knew what I was looking for and truly streamlined the process. The business manager continued to add to the positive experience with his friendly personality and willingness to ensure I understood the terms of my agreement. Mark has even followed up with me after the purchase to make sure I didn't have any questions and that the features I selected on the car were performing as expected. I would recommend this dealership and its staff to anyone who is looking to make a hassle free purchase that you can have confidence in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Love Mark Buchanan

We have dealt with Mark for years and always enjoy and appreciate his assistance in finding a great vehicle at the right price. He contacts us and responds to our questions within hrs. Thanks for your patience with us!! We love working with you! Jan and Doug Freeman

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Ready for Change.

Thank you Kelly Secrest and Hendrick Honda of Hickory for your kindness and a very pleasant experience. We love our new Honda CRV EX 2016.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent

Best Buying experience ever.!!!This is my 3rd new car I have bought from Mark Buchanan he is awesome and the reason I keep coming back!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

First car purchase!

Mel helped me with my first car purchase! He was so helpful and explained everything so well! I would definitely recommend him as well as the Honda Dealership in Hickory! Also thank you to Mr. Benfield in financing, he was so helpful as well! Thanks again for everything it is truly appreciated!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Great experience!

I had a great experience at Hendrick Honda Hickory! Mark Buchanan was my salesman and he was great as well. Very knowledgeable, helpful and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Mark Buchanan

This is the fifth Honda that I have bought from Hendrick Honda Hickory. With the last three, I have had the good fortune to deal with Mark Buchanan. Mark is very thorough, professional and knowledgable. I would highly recommend him to anybody looking for a new vehicle. He is also made sure to follow up after the sale.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

The People Really Make The Difference

Honda has consistently made a product that buyers can find true value in. Hendrick Honda Hickory takes an exceptional product and combines it with an unmatched customer experience. The purchasing process was thorough while being very efficient. Mark Buchanan helped me select the best value for my money without me having to settle for less. He knew what I was looking for and truly streamlined the process. The business manager continued to add to the positive experience with his friendly personality and willingness to ensure I understood the terms of my agreement. Mark has even followed up with me after the purchase to make sure I didn't have any questions and that the features I selected on the car were performing as expected. I would recommend this dealership and its staff to anyone who is looking to make a hassle free purchase that you can have confidence in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Honda

Showed up an told them my situation. Lee Killian responded quickly an started to help us out. Got us a vehicle with low miles an at a get price, would recommend them to all my friends an family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.

Great Service and an Overall Wonderful Experience!

My husband and I recently purchased a 2015 Honda Accord and couldn't be more pleased with the process. The dealership was excellent in working with us and did all they could to help us meet our needs. They went above and beyond and far exceeded our expectations. I would recommend this place to anyone you won't be disappointed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
2 people out of 2 found this review helpful.