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Reviews

Average Ratings

4.7
272 lifetime reviews.
  • Great Experience

    I emailed to ask about financing and to find out if the vehicle was still available and received a call back immediately. They went above and bey...


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    I emailed to ask about financing and to find out if the vehicle was still available and received a call back immediately. They went above and beyond my expectations and answered any questions I had. We did most of the paperwork over the phone to shorten the process upon arrival at the dealership. Everyone was very friendly and helpful they even direct us to a great place to eat afterward! I would absolutely recommend them!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • great experience

    I cant believe how well i was taken care of.. I found a car and took a test drive, my salesperson Teena was awesome! Laid back and actually listen...


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    I cant believe how well i was taken care of.. I found a car and took a test drive, my salesperson Teena was awesome! Laid back and actually listened to what my concerns/wants totally laid back.. And josh in finance killed it.. Never have i gotten a call and told hey, got u a better deal.. I was blown away! Ill be buying my next vehicle with them 100%

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great Buying Experience

    Purchasing my new Equinox from Cook Volkswagen was a complete pleasure. From my initial email contact at 10 pm with a real person, to the greeting...


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    Purchasing my new Equinox from Cook Volkswagen was a complete pleasure. From my initial email contact at 10 pm with a real person, to the greeting at the front door, the test drives all the way through financing, Cook made it all easy. If you need a new or used car call Teena, She was very accomadating. She had no issue with my taking the car to my mechanic for a informal inspection, and she even had Cook staff pick up my trade as well as having the vehicle delivered to my home since I was not driving my car. The Finance dept, found me a spectacular rate and payment plan that works for me. Could not be happier.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • PLEASE, Dont over look this dealer!

    I have bought Infiniti, Ford, Dodge, VW, Toyota, and most recently Lexus. THIS is the best buying experience I ever experienced. My friends and I ...


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    I have bought Infiniti, Ford, Dodge, VW, Toyota, and most recently Lexus. THIS is the best buying experience I ever experienced. My friends and I talk all the time how we hate the "Process" of buying a car. You can walk in and know what you want and dont haggle and your still there for a day. I even bought a car 2 years prior across the street from this dealer and they bad mouthed them. Cook was fantastic! Considerate, concerned, and professional. My mother just turned 70 and her last desire was to own a beetle again. She is on a fixed income. THis dealer was A+ from management, sales and financing. All personally invested in our satisfaction. Please do your self a favor and if your need a VW in Maryland. Hands down :COOK"!. Our salesman was Mike Hamilton! Highly recommend to ask for him! Just FYI: my first review EVER! That worth it! Lee and Diane Carroll

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Don't Understand this place.

    I honestly don't understand this place. It almost seems like they don't want to sell cars. I went to this location, looked at a couple vehicles, ...


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    I honestly don't understand this place. It almost seems like they don't want to sell cars. I went to this location, looked at a couple vehicles, asked for them to put an offer together on a bmw, was told the sales manager was working on another deal, was told they would give me a call in a few hours and never heard back from the sales women Teena. The car I was interested in is still sitting on their lot a month later. I ended up buying a similar car from a dealership across the street.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • See Teena!

    Teena was a big help to me in buying back my diesel and getting me into a new car. Very personable and excellent service.


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    Teena was a big help to me in buying back my diesel and getting me into a new car. Very personable and excellent service.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • See Teena!

    My wife and I went in to get the new VW Alltrack. Josh, the Sales Manager, pointed us in the direction of Teena Cardoni. Teena made sure that by t...


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    My wife and I went in to get the new VW Alltrack. Josh, the Sales Manager, pointed us in the direction of Teena Cardoni. Teena made sure that by the end of the night that we were in a 2017 Alltrack. Between her and Josh working the phones and making sure we walked away with the deal we could afford, we were thankful. When buying a car through Teena, she will make sure you are satisfied as long as you own the vehicle. Highly recommend if your in the market for a new or used vehicle, go to Cook and ask for Teena

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Lucy the Bug

    My husband and I started looking for vehicles and found a cute little yellow one at Cook. After expressing our interest on their website we recei...


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    My husband and I started looking for vehicles and found a cute little yellow one at Cook. After expressing our interest on their website we received a call and went in to browse. We arrived at the dealership at 8:30PM! At the time we went to the dealership we really weren't looking to buy, just to browse. Teena showed us the 2013 VW Bug and I fell in love. The vehicle was proudly shown on the show room floor and rightfully so. Teena showed us the works of the vehicle and helped us get to a monthly payment that worked with us. She was an absolute joy to work with and made us feel like part of the Cook Family from the second we walked in until the second we walked out. Even though we didn't leave the lot until nearly midnight, Teena never tried to rush us or force us out the door. We've been pack to the dealership twice to finish and discuss paperwork and all the Cook Employees have been fabulous. My husband is already looking forward to purchasing our next vehicle from them.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Kerstetter was VERY rude

    I was just in Saturday with my husband and we purchased a vehicle from Wayne.. Let me just say Wayne was AMAZING! He was so nice and very explanat...


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    I was just in Saturday with my husband and we purchased a vehicle from Wayne.. Let me just say Wayne was AMAZING! He was so nice and very explanatory of all the paperwork.. If this review was just on Wayne it would be 5 Stars! But anyways, my husband and I told Wayne that we would be financing our car through our bank and he said that was totally fine. So we called yesterday and talked to Mr. Kerstetter whom is the Finance Manager.. When he found out our bank would be e-mailing him the paperwork so that way he could be paid in full for the car, and we could just go through the bank... His whole attitude with us changed and he became very VERY rude. He called back saying his bank was able to get us a better rate than their first offer, and even better then the rate our bank gave us. But we kindly told him our bank faxed the paper, because he claimed he didnt see it in his email (and at this point I don't know what to believe). Well when he heard we faxed it over he just hung up on my husband. There was nothing more unprofessional and childish that could've been done at that point. Wayne was absolutely wonderful and I'd recommend him to anyone; and I'm thoroughly enjoying my new car. But Mr. Kerstetter definitely ruined the experience of my husband and I buying our first car together. We weren't trying to be a hassle; just working with our bank is what works better for us. We are YOUR customers and you have to work with what works best for us if you want to make the sale. As I aforementioned; Wayne knew we were waiting to hear back from our bank, so it's not like we hit anyone with a surprise here. It just wasn't as convenient for him.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Yeah dog, that's a no from me.

    They tried to sell me a car that had clearly been in an accident and had the rear bumper zip tied on. If they had done an inspection, someone wou...


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    They tried to sell me a car that had clearly been in an accident and had the rear bumper zip tied on. If they had done an inspection, someone would have caught that. I'm gonna pass.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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