Mercedes-Benz of Westwood

Reviews

4.7 out of 5 4.7
65 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    July 16, 2018

    This was the worst buying experience I have ever encountered. The salesman, Darya seemed like he didn't want to be bothered and was rushing us through... the entire process (and making countless mistakes), and a lot of the responses he gave us we wrong - his colleague pointed it out to us. In making the purchase - we worked with his colleague while he attended to another client. Typically, I would walk away and not give Prime, my business but my wife fell in love with the car so we dealt with the subpar, questionable service. We were already pre-approved for a loan through our bank, but Darya and the finance manager, Rob encouraged us to use their finance partners and said it wouldn't be an actual hit on my credit report. Come to find out they ran my credit numerous times, with institutions they never even mentioned. I only found this out when I received notifications from these institutions in the mail. In addition, our car wasn't ready and we had to get a loaner. The gas levels were low and Darya was in a rush (as usual) and said he would comp us for the gas (never did). The finance paperwork was wrong so it had to be re-sent to me for my signature (I noticed another mistake) and the paperwork for the car took longer than it should. The whole process was a complete nightmare. Now what is most frustrating is that I emailed them about my reimbursement for the gas and them running my credit numerous time. Darya's response was nonchalant and did not make an effort to follow up. Rob never even emailed me back. I reached out to the general manager, Shawn Ramos in hopes he would address the issue. He said he would call me... still waiting on that phone call. For the amount of money, I spent this experience was beyond disappointing. Do not purchase from this dealership. I moved my service to Mercedes of Shrewsbury and the experience was completely different.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 30, 2018

    Al at the service department was very knowledgeable and I dealt with him before when I brought my car for service.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • January 30, 2012

    I had the most incredible car-buying experience at the Mercedes-Benz of Westwood. I never ever had such enjoyable car-buying experience in all my life.... From, sale representative, David S., finance department, service department, management staff, and the entire staff and team members at this dealer, I was allowed to choose my car, test drive any car that I wished, and provided me the price that I did not needed to negotiate. The price was right on target that I wanted to pay. David S. Was very easy going guy, polite, knowledgeable about Benz, BMW, and other luxury cars and provide me with best advises. He knew in and out of the Benz technical aspects. He provided technical consultation on different models of Benz. David never put me in pressure, he left me alone to make decision when I needed, left me alone to think about my purchase for as long time as I wanted, never pushed me. At all other dealers that checked on route 1, sometimes, the whole dealer staff jumped on you and pushed you. I felt I am in an ... experience at the Mercedes-Benz of Westwood. I never ever had such enjoyable car-buying experience in all my life. From, sale representative, David S., finance department, service department, management staff, and the entire staff and team members at this dealer, I was allowed to choose my car, test drive any car that I wished, and provided me the price that I did not needed to negotiate. The price was right on target that I wanted to pay. David S. Was very easy going guy, polite, knowledgeable about Benz, BMW, and other luxury cars and provide me with best advises. He knew in and out of the Benz technical aspects. He provided technical consultation on different models of Benz. David never put me in pressure, he left me alone to make decision when I needed, left me alone to think about my purchase for as long time as I wanted, never pushed me. At all other dealers that checked on route 1, sometimes, the whole dealer staff jumped on you and pushed you. I felt I am in an interrogation room with 10 other people. In Mercedes-Benz at Westwood, no came close to me except David S.; once I purchased the car, the whole dealer came forward introduced them and provided support from service to training and so on. They took care of me just like a family member. On Saturday, I took my car for a car-wash; again, everyone greeted me just like a family member. Anyone wanted to buy a car and wanted to have the most enjoyable experience, you MUST go to Mercedes-Benz of Westwood located on route 1. They have cars at different prices where anyone can afford buying it. If you want to have an enjoyable and no pain car buying experience, just go to Mercedes-Benz of Westwood on Route 1, 425 Providence Hwy, Westwood, MA 02090.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    June 24, 2018

    Don't waste your time going to another benz dealer. These guys are the best at what they do. High technical skills and superior customer service !!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 22, 2018

    Just had my my one-year old C63 in for annual service appointment and detailing. My service rep was Maria Coronel. Maria handled everything perfectly.... The processing was easy and well organized, the pickup went off without a hitch, and the detail job has the car gleaming. Over the years I’ve dealt with numerous car dealerships. So far my experience with the personnel at Mercedes Benz of Westwood tops all of them

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 21, 2018

    I had a great experience with Matt Leache at the service department. He was very pleasant, gave me all the information needed about my vehicle, I recommend... everyone to go see Matt he’s amazing. ��

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    June 16, 2018

    Great experience all the way from our online interaction with Paul, to the phone call from Frank, to meeting Christine, to the very knowledgeable Mahmoud... and finally the finance manager. We were treated with utmost respect and given personal attention all the way through the process. Mahmoud was very courteous all the way through and even though he was fasting he took care of us after-hours and made sure he had our car ready the next-day on time. Will highly recommend this dealership. Oh btw they get 5 - stars for diversity.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    May 16, 2018

    Best people in the industry. Most knowledgeable . Treat us like family we will probably buy our next car at prime motor group. They really have the best... service

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    April 29, 2018

    Expensive but a first class experience. Thorough, accommodating and courteous. Always on time. The facilities are spotless. Was kept informed throughout.... A quality (new) loaner was provided. Highly recommended.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 3, 2018

    You can’t top the car buying experience at MB of Westwood. Professional and transparent every step of the way. They don’t waste your time, they give you... a fair price and explain to you how they got it. If you do your homework, you know they are honest.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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Mercedes-Benz of Westwood

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