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Mercedes-Benz of Westwood

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
92 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    July 11, 2020

    Excellent staff at Mercedes of Westwood- Steve Carrigan(my salesman) was outstanding in returning phone calls ,text /email. Spent more time w/me explaining... the car features than I have had from previous dealers. Would definitely reccommend this dealership and salesman. Steve Barrow,General Sales Mgr was also outstanding in this car processing situation

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    July 7, 2020

    I will only go to Westwood Mercedes , you get quality service and treated with respect . Ken Black runs a great service department, Thanks Claudia L. and... Bobby A. !

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Keith, we are honored to have earned your business at Mercedes-Benz of Westwood! Ken, Claudia, and Bobby are excellent members of our team and they wi...ll all be so grateful to hear that their efforts are appreciated. We look forward to your next visit!

  • January 30, 2012

    I had the most incredible car-buying experience at the Mercedes-Benz of Westwood. I never ever had such enjoyable car-buying experience in all my life.... From, sale representative, David S., finance department, service department, management staff, and the entire staff and team members at this dealer, I was allowed to choose my car, test drive any car that I wished, and provided me the price that I did not needed to negotiate. The price was right on target that I wanted to pay. David S. Was very easy going guy, polite, knowledgeable about Benz, BMW, and other luxury cars and provide me with best advises. He knew in and out of the Benz technical aspects. He provided technical consultation on different models of Benz. David never put me in pressure, he left me alone to make decision when I needed, left me alone to think about my purchase for as long time as I wanted, never pushed me. At all other dealers that checked on route 1, sometimes, the whole dealer staff jumped on you and pushed you. I felt I am in an ... experience at the Mercedes-Benz of Westwood. I never ever had such enjoyable car-buying experience in all my life. From, sale representative, David S., finance department, service department, management staff, and the entire staff and team members at this dealer, I was allowed to choose my car, test drive any car that I wished, and provided me the price that I did not needed to negotiate. The price was right on target that I wanted to pay. David S. Was very easy going guy, polite, knowledgeable about Benz, BMW, and other luxury cars and provide me with best advises. He knew in and out of the Benz technical aspects. He provided technical consultation on different models of Benz. David never put me in pressure, he left me alone to make decision when I needed, left me alone to think about my purchase for as long time as I wanted, never pushed me. At all other dealers that checked on route 1, sometimes, the whole dealer staff jumped on you and pushed you. I felt I am in an interrogation room with 10 other people. In Mercedes-Benz at Westwood, no came close to me except David S.; once I purchased the car, the whole dealer came forward introduced them and provided support from service to training and so on. They took care of me just like a family member. On Saturday, I took my car for a car-wash; again, everyone greeted me just like a family member. Anyone wanted to buy a car and wanted to have the most enjoyable experience, you MUST go to Mercedes-Benz of Westwood located on route 1. They have cars at different prices where anyone can afford buying it. If you want to have an enjoyable and no pain car buying experience, just go to Mercedes-Benz of Westwood on Route 1, 425 Providence Hwy, Westwood, MA 02090.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    July 2, 2020

    From my first interaction with the sales team to the moment I drove my new (certified pre-owner) car off of the lot, my experience was great. I worked... with Bobby in sales and Jason in finance. They were both very responsive, very informed, and went above and beyond to help me with my car buying experience. I would highly recommend anyone interested in buying a new car to come and check this place out. You won’t be disappointed.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for sharing such wonderful feedback, Jill! It is great to hear that both Bobby and Jason took care of you during the car buying experience. All... of us at Mercedes-Benz of Westwood wish you safe travels in your new ride!

  • 5.0 out of 5
    July 1, 2020

    Carrie was a pleasure to work with and very professional. She came to our house with a car to test drive and was very knowledgeable about the car we wanted.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Tom, thank you for leaving a five-star review. I am pleased to hear that Carrie was such a pleasure to work with. All of us at Mercedes-Benz of Westwo...od look forward to seeing you next time!

  • 5.0 out of 5
    June 26, 2020

    My dealership for a dozen years. My service advisor always takes great care of me, appreciate customer loyalty. No place better! Service was so great,... looking to buy my next car from this dealership now!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you for your loyalty to Mercedes-Benz of Westwood! Our team is committed to taking excellent care of customers and I am glad to hear that came t...hrough to you. We look forward to working with you when you are in the market for a new vehicle!

  • 2.0 out of 5
    June 15, 2020

    I got my First Mercedes-Benz at this Dealership. I ordered a custom built vehicle, and the Sales Rep. (Bobby Chin) had a rough time browsing the options,... but we eventually got through it. As part of the deal, I was offered their paint and interior protection package. It took the expected time to receive the car, and so far so good. Car looked great. One day after inspection, when the car got delivered to me, it still had all the glue from the shipping protection still on the body, as well as pen marks from the spoiler install. At this point I got suspicious of their Paint protection package, and took the car to a detailer for inspection, which confirmed the car had nothing applied to it. When I took the car back to the dealer to complain about the paint protection and still present goo at the car body issues, Bobby angrily got the keys of my car and drove it aggressively to their detailer, further avoiding me at the shop until about an hour later he came back to me saying they cleaned the car "for free". Upset about how this interaction had gone, after questioning about the quality of the job performed, The sales manager (Jerry Bernstein) offered me a "free reapplication", where I could stay and see their detailing team (the one that missed the goo and pen marks) reapply their coat to my car. At this point I cannot trust the protection was ever applied, neither trust the quality of their detailers. After it all happened I took it to an independent detailer and applied a proper ceramic coating on the car. All in all, this turned what would have been a decent deal into a somewhat below average one.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    I can understand your concern here and am very sorry that you didn't have a better experience. We have high standards of care for our customers so I'm... going to speak with my team about what happened here to make sure we improve for future guests. Again, I apologize, and I hope we have the chance to impress you in the future. Thank you, Erik Coggins - Sales Manager - 781-688-1067

  • 5.0 out of 5
    June 11, 2020

    Excellent service. Professional Attention. Working with the sales and finance team was a smooth and easy process. By far the best dealer experience... I have ever enjoyed.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Drew, thank you for the 5-star review! We are so glad you enjoyed working with our team at Mercedes-Benz of Westwood, and we hope that you continue to... enjoy your newly purchased vehicle!

  • 5.0 out of 5
    June 11, 2020

    Good ; The adviser very nice ;,took her time to explain to me what is going on with the car Asking questions ;,always answer in a nice way

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for the 5-star review, Lina! We are grateful that we got the opportunity to work with you here at Mercedes-Benz of Westwood, and we look for...ward to your next visit!


    Worked with:
    Tim Martino

    Service Director

    NOT RATED

  • 5.0 out of 5
    June 9, 2020

    Customer service is great service was fast and I definitely will be going back again . I will be recommending you to friends and eventually may buy a car... from you

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Warren, thank you for the 5-star review! Providing our customers with quick and friendly service is always the goal here at Mercedes-Benz of Westwood,... and we are glad we made it happen for you. We look forward to your next visit!

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