Reviews
Very disappointed with customer service.
Very disappointed with customer service. They had my car for 11 days to do minor service (not engine related). The original estimate was ridiculously expensive while one item was under warranty! Opted for minimal service just to replace sensors only. I had to call my service advisor constantly to get information, updates and status. He had multiple excuses and clearly was not able to manage his load. Spoke to the service supervisor about all the delays with minimal satisfaction. Took a 2nd call to the supervisor to finally get resolved and finally get my bill and car back. The only good thing was they did deliver it to my house and adjusted the bill (so they say). Oh and now I have some shoelace looking thing handing from left rear tire wheel well that was not there before!!!!
Very disappointed with customer service.
Very disappointed with customer service. They had my car for 11 days to do minor service (not engine related). The original estimate was ridiculously expensive while one item was under warranty! Opted for minimal service just to replace sensors only. I had to call my service advisor constantly to get information, updates and status. He had multiple excuses and clearly was not able to manage his load. Spoke to the service supervisor about all the delays with minimal satisfaction. Took a 2nd call to the supervisor to finally get resolved and finally get my bill and car back. The only good thing was they did deliver it to my house and adjusted the bill (so they say). Oh and now I have some shoelace looking thing handing from left rear tire wheel well that was not there before!!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi Mary, Thank you for sharing this feedback, and I’m truly sorry to hear about your experience. This is not the level of communication or service we aim to provide. Your concerns about the delay, lack of updates, and confusion around the estimate are absolutely valid, and we understand how frustrating that must have been. I would really appreciate the opportunity to review this further and make it right for you, especially regarding the new issue you noticed after your service visit. Please reach out to me directly so I can personally assist and ensure everything is taken care of properly. Paige Nash Client Experience Manager The Ford Store San Leandro 📞 510-347-4174 📧 jnash@sanleandroford.com
Very nice but Poor communication and didn't fix what I
Very nice but Poor communication and didn't fix what I asked for although they said they did
Very nice but Poor communication and didn't fix what I
Very nice but Poor communication and didn't fix what I asked for although they said they did
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you, Kimberly, for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Paige Nash Client Experience Manager Jnash@sanleandroford.com Office: 510-347-4174
Clear communication and friendly service.
Clear communication and friendly service. No problems afterward. Car kept clean. Not overly expensive. Car ready when promised.
Clear communication and friendly service.
Clear communication and friendly service. No problems afterward. Car kept clean. Not overly expensive. Car ready when promised.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Paige Nash Client Experience Manager Jnash@sanleandroford.com Office: 510-347-4174
Liars.
Liars. Miscommunication. Rude. No customer service. Ignored me. Unprofessional. I would never advise anyone to buy a car from here or go to their service department.
Liars.
Liars. Miscommunication. Rude. No customer service. Ignored me. Unprofessional. I would never advise anyone to buy a car from here or go to their service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello Sholland5, We’re very sorry to hear about your recent experience and appreciate you taking the time to share your feedback. This is not the level of service we strive to provide, and we’d like the opportunity to learn more and make things right. At your earliest convenience, please contact me directly so I can personally review what happened and work toward a resolution. Paige Nash Client Experience Manager 📞 (510) 347-4174 📧 jnash@sanleandroford.com The Ford Store San Leandro 1111 Marina Blvd, San Leandro, CA 94577
Had a great experience and the service manager, Paul, is
Had a great experience and the service manager, Paul, is excellent. He has been extremely helpful and ensured I was updated along the way.
Had a great experience and the service manager, Paul, is
Had a great experience and the service manager, Paul, is excellent. He has been extremely helpful and ensured I was updated along the way.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Paige Nash Client Experience Manager 📞 (510) 347-4174 📧 jnash@sanleandroford.com The Ford Store San Leandro 1111 Marina Blvd, San Leandro, CA 94577
Billy was great!
Billy was great! Very nice and kept me informed about my car weekly. Thank you.
Billy was great!
Billy was great! Very nice and kept me informed about my car weekly. Thank you.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for sharing your thoughts about your experience with The Ford Store San Leandro. We appreciate your business and hope to see you again soon! Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 (510) 347-4174 The Ford Store San Leandro 1111 Marina Blvd, San Leandro, CA 94577
As far as getting your car repaired goes, the experience
As far as getting your car repaired goes, the experience couldn't have been better. I have worked with Owen in the past and he was fantastic. He was fantastic this time.
As far as getting your car repaired goes, the experience
As far as getting your car repaired goes, the experience couldn't have been better. I have worked with Owen in the past and he was fantastic. He was fantastic this time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at The Ford Store San Leandro. Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 (510) 347-4174 The Ford Store San Leandro 1111 Marina Blvd, San Leandro, CA 94577
Great service from the Team at San Leandro Ford Store.
Great service from the Team at San Leandro Ford Store. Got me in with a phone call right away. It was very professional!
Great service from the Team at San Leandro Ford Store.
Great service from the Team at San Leandro Ford Store. Got me in with a phone call right away. It was very professional!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing The Ford Store San Leandro. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 (510) 347-4174 The Ford Store San Leandro 1111 Marina Blvd, San Leandro, CA 94577
Grant was very helpful with finding what car would work
Grant was very helpful with finding what car would work best for us. The paperwork went well and we were able to get to our meeting on time.
Grant was very helpful with finding what car would work
Grant was very helpful with finding what car would work best for us. The paperwork went well and we were able to get to our meeting on time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 (510) 347-4174 The Ford Store San Leandro 1111 Marina Blvd, San Leandro, CA 94577
I gave them the VIN for an SUV that was broke down.
I gave them the VIN for an SUV that was broke down. The customer gave me the wrong vehicle number. Tom in service did not verify. Then he went ghost mode on me. Should have been under warranty. But was denied. $17k for an engine on a vehilce that isn't worth $12k Wont be using them again
I gave them the VIN for an SUV that was broke down.
I gave them the VIN for an SUV that was broke down. The customer gave me the wrong vehicle number. Tom in service did not verify. Then he went ghost mode on me. Should have been under warranty. But was denied. $17k for an engine on a vehilce that isn't worth $12k Wont be using them again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Deb, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Paige Nash Client Experience Manager 📧 jnash@sanleandroford.com 📞 (510) 347-4174 The Ford Store San Leandro 1111 Marina Blvd, San Leandro, CA 94577