Peoria Nissan

My car was being serviced by Peoria Nissan. I received a call from the sales team to come and look at the possibility of a new car. I told them I wasn't shopping for a new car but I would certainly look. They made me an offer on a car that was nowhere within or even close to the parameters that I spelled out. And they did so several times before I told them. We're done here! Here's where the disgusting part started. They promised that they would only do a soft pull on my credit.....Lie!!!! Lie!!! Lie!!!! They did a hard pull and so it impacted my credit score negatively. Then they started a steady train of phone calls. Sales managers and others kept calling. After the 2nd one I asked them to quit calling me. They continued. They called me 6 times the next day and 5 times the day after that. After the 3rd phone call I was getting quite aggrevated. I kept asking them to take my name off their list, but they did not and they persisted. One phone call was at 8:45 in the evening. They were desperate to make a sale and it showed. Bottom line....I will never even entertain the thought of buying a car at Peoria Nissan. They are ruthless and don't really care about a customer's wishes. It is a sales team like this that gives sales people and especially car sales people a bad name. This was the most disgusting display of greed and total disregard for a customer that I have ever experienced. They have taken a good relationship and ruined it.

Logan lied to me about getting me discounts off of parts. After you buy the vehicle, he will ask to to do a survey, give them a perfect score, then never respond to you again. Kinda weird behavior. Also, i had an appointment set to go pick up a car, drove 4 hours, and no one was there to help me so I had to wait for an hour just to start the paperwork.

Do not do business with these people, you will regret it! These people led me to believe the price of the car was $4000 less then what it actually is. They went to great extent to convince me, and cause me to drive 3 hours one way to finalize the deal. My partner took the day off work. 5 minutes before we were going to leave, I checked again for good measure, and caught the switch in numbers.

Zero if possible the GM threatened me and my daughter that they would repo her vehicle if she didn’t come and resign a document they lost and this came directly from the GM Brett I have documentation on that

Zero stars don't go to this god awful place they will sell you a vehicle that they never inspected them not call you or return your call after knowing you can't take this car you already bought they will replace with you having no choice in the matter, and act like they did you a favor, they also will knowingly give a replacement with problems not care that they let you leave with bad tires " split" then present they are giving you warranties to cover everything because they admitted to messing up big time with the first vehicle and promise the price will not change but you end up pYing for a used car for a new car amount , they hold your keys hostage until you sign documents and don't get sick because even if they see your in pIn and ready to vomit you still won't get your keys after asking 4 times for them until they get your money and you sign, they lie cheat play the back and forth game and when they say they will replace the bad tires they throw the warranty doesn't cover it game at you, you take your vehicle with with full tank and get it back not full also they treat you like dirt, and if you speak up they hold your vehicle hostage until they feel like they want to pretend to fix it and give it back to you and have the audacity to give you a print out telling you your tires are bad well no sh** that's why I took it in the first place that and my engine light being on even tho I just got the car I wasn't even allowed to pick !!please save yourself the headache childish games and just the rudeness non carrying staff, and frauds , and go any where but here!! Enspected

Peoria Nissan Is the Worst Dealership in Arizona I visited Peoria Nissan to check out a Dodge Challenger SXT listed for $14,697. I was first paired with a new, inexperienced Caucasian finance representative who had only been with the dealership a couple months before October 2024. The process felt rushed and unclear, so I walked out without signing anything. Later, someone from their internet team contacted me and said they could “make the loan cheaper”—even mentioning they could get my payment down to $550/month. That gave me hope. But when I returned, I was handed off to Carlos B., who presented a loan with a 29.51% APR over 60 months, totaling $627.48/month. I later realized I’d be paying $37,648.80 in total, with $18,307.07 in interest alone—more than twice the car’s listed price. I felt rushed through the paperwork and didn’t fully understand the long-term financial impact until afterward. After the purchase, Chuck Morris, Peoria Nissan’s General Manager, followed up with an email acknowledging my concerns. While I appreciated the response, it didn’t change how unsettling the experience had been from the start. In my experience, this dealership left me feeling misled, overwhelmed, and buried in interest. If you're shopping here, I strongly urge you to take your time, request full breakdowns, and double-check every number before signing anything. Worst dealership in Arizona.

If you want to be screwed over this dealership is the one for you! The beginning of my time spent at this dealership was fine and the salesmen were very attentive, a little pushy though. Everything was fine; I found my car and completed all the financial tasks that came with buying the car. The car I bought was used and I know some used vehicles come with a little wear and tear however Nissan is a certified used dealership where the used vehicles should be as clean and smooth as a new vehicle. When it was time to do a final look at the car I asked the salesman if everything was alright with the car he went outside to take a look and said it looked great and nothing was wrong with it. Before I drove off I noticed it had stains on the rooftop immediately alerting them of the issue and they said it's okay bring it in for a detail and it'll be all good. The car also had no gas in it whatsoever, and as I pulled into the gas station I saw my new car had cracks in its windshield, immediately called the manager who assisted with the sale (Kyle) he said " It's no problem bring it on a non-busy day and they'll fix all problems. I didn't know it then but the car key they gave me to take home didn't work correctly, and the only button on the key that did work was the unlock button to LOCK the car. Three days later on a non-weekend day when I took my car back to be serviced addressed all issues with the car. The appointment made was only for the key that I purchased with my sale, which they gave me to slack on because used cars usually don't do second keys but if I didn't purchase a second key I wouldn't have a key that actually works! It was then time to address the cracks in the windshield, not with the service time but with the sales team because it wasn't put in my "we owe" However the cracks were none of my doing and should've been taken care of before i even drove off the lot. Now I go directly to the manager who said it would be no problem to fix the cracks, he's now stating Nissan doesn't cover cracks in the windshield and to go through my insurance, taking a hit for something I had no part of. Then every single manager in Nissan came out and all said the same spiel about how it's not something could handle. Having accountability and better communication is what makes a business and this one has neither if you want to purchase your first car or any for that matter, look somewhere else or you might end up like me.

If you love getting tele-marketed, this is the company for you! I have changed my oil with them a few times over the years and they call me about twice a year trying to sell me a new car. Each time I have had to ask them to remove me from their call list and not call. They ignore it each and every time. This week I have received 4 sales calls from them despite having asked them to stop each time. One on 5/24 and 3 today! I was at the doctor’s when the first called today and I sent to VM. They immediately called a second time so I took it as I did not know if it was an emergency or not. The caller ID did not indicate anything other than their number and the city. It was a sales call! I again asked them to stop. They called me again with a different salesman about an hour later. Exasperated, I have reported all 4 calls to the National Do Not Call Registry. I hope that gets them to stop. They used different numbers each time so I cannot block them. No identifying information to know who is calling. DO NOT DO BUSINESS WITH THESE PEOPLE!!! They will hound you like crazy. Sleazy and illegal business practice!

Stay Away from Nissan Peoria for Used Cars! If you are looking for a reliable used car, think twice before going to Nissan Peoria in Arizona . Our experience was very frustrating and disappointing .We bought a used car from them on January 1st, 2025. Only 20days later, my daughter couldn't start the car . She was far from any Nissan dealer , about three hours away from the nearest dealership .When we contacted Peoria Nissan , they suggested we either tow the car to a dealer or to take it to a local shop . Its turned out the issue was the battery . We replaced the battery at a local shop as they told us they would reimburse us if we provide the receipt .However , when I called the next day to confirm reimbursement, the person I spoke with was extremely rude and disrespectful. He refused to give me his name amade jokes, claiming he was the "Janitorialmanager "(yes , seriously ) Shortly after a real manager called me to apologize and promised to mail us a reimbursement check after confirming my address .I never received the check.When I followed up , the same manager told me that the check had been sent but blamed the post office for any issues . Healso said he had no way to track the check- no check number , no tracking, nothing . So I am out of packet for the battery replacement . Also the sails person told us that insurance (they pushed on us - would cover everything - now we are learning -it is not true .Bottom line-Nissan Peoria does not properly inspect or fix their used cars before selling them. Their customer service is unprofessional and unreliable .Avoid them if you want safe , reliable purchase and honest treatment

They are lined up when you drive in and at your door before you are out of the car. Ask to see the truck, instead I took a full sales interview, was ponding on which feature where important, I said price. He replied “why are you making this so hard. 10 minutes had gone by. I told him that I was it and left the showroom. Found truck and the advertisement for a base truck $24000 was not including the dealer options of $2600 dollars, none of which I wanted. Truck deal offered was well over $31000. Left lot