Peoria Nissan

They are lined up when you drive in and at your door before you are out of the car. Ask to see the truck, instead I took a full sales interview, was ponding on which feature where important, I said price. He replied “why are you making this so hard. 10 minutes had gone by. I told him that I was it and left the showroom. Found truck and the advertisement for a base truck $24000 was not including the dealer options of $2600 dollars, none of which I wanted. Truck deal offered was well over $31000. Left lot

My experience with Peoria Nissan was absolutely the worst I have ever had at a dealership. It all began when we saw an online ad for a used car we were interested in. We called ahead to confirm the availability but didn’t get through, so we decided to go directly to the dealership. Upon arriving, two salespeople immediately descended upon us, but instead of asking us what car we were there for, they pushed us into the sales office and began peppering us with personal questions to "qualify" us. Only after some insistence did they finally take us to the car we wanted to see. One of the salespeople was new and understandably needed guidance, but it’s the dealership’s responsibility to train their staff properly. After a test drive, we decided to purchase the vehicle despite the lackluster sales approach. We made it clear we wanted to pay cash, but the finance department pressured us to finance the car to “take it home tonight,” which we refused. Despite our insistence on paying cash, they reluctantly agreed. We gave a debit card deposit, agreeing to wire the remaining balance and take delivery on Monday. They provided us with a receipt for the deposit but no other documentation—no bill of sale, no statement of amount due, no warranty information, not even a business card or contact number. The next issue came after we requested the exact amount for the wire transfer, and they sent us a screen print showing the balance owed. However, when I arrived on Monday, I was informed we were $2,000 short due to a mistake on the screen print. My wife had misread the amount, so we did another debit card payment to cover the difference. When I arrived to pick up the car, it hadn’t been detailed, and it wasn’t ready for delivery. However, the finance department was ready to take payment. After paying the balance, I waited for over an hour with no updates or communication. The salesman finally came out with the keys, and this was the first time I saw the car in daylight. That’s when I noticed significant key scratches that had chipped the paint down to metal, and a rock chip crack in the windshield. I wanted these issues fixed before I took the car home. The service manager said I needed to speak to sales about it. After some back and forth, they promised to address the issues and asked me to come back on Wednesday. When I returned, the scratches weren’t fixed as promised. Instead, they had buffed out a couple of small, unrelated scratches that I hadn’t even mentioned. The key scratches and windshield crack were still untouched. I was told that I would need to take down my negative reviews for them to fix the issues. This felt like extortion—being forced to remove my honest feedback just to receive the repairs that should have been done before delivery. I reluctantly agreed to remove the reviews, but when I came back to pick up my car again, I was told the scratches wouldn’t be fixed, despite my efforts. The lack of customer service continued when I received a call from a different sales manager later that day, trying to "schedule" the repair. At this point, I had enough and told them I would handle the repairs myself. On top of all this, the dealership failed to properly set up my vehicle. There was no introduction to the car’s features, no setup of the NissanConnect system, and no effort to walk me through the basics. I ended up calling Nissan customer support to set up the NissanConnect account myself. In conclusion, the entire process was disorganized, unprofessional, and frustrating. I regret ever doing business with Peoria Nissan. I would never recommend this dealership to anyone, and I will be taking my vehicle to another dealership for any future maintenance. Stay far away from Peoria Nissan if you want a smooth and professional car-buying experience.

Worst sales experience I have ever had! Where to begin? We saw an ad online for a specific used vehicle we wanted. We called ahead, but got hold. So we just went. This was Friday night. Upon arrival at the dealer, immediately two salesmen moved in. They didn't ask what car we wanted, but swept us into the sales office to pepper us with finance and personal questions to qualify us. Only after prodding did they take us to the vehicle we wanted to see. One of the salesman was on his first day. So it is understandable that he would be in need of coaching and guidance. Not blaming him. It is the dealer's responsibility to properly train and support their new hires. After a test drive, we decided to buy, in spite of lackluster sales. We wanted to pay cash. The F&A office did a tag team on us and tried to pressure us into financing "so you can take the car tonight". We explained we are paying cash and did not want a hard credit inquiry on our pristine credit report. They clearly wanted us to use financing, but relented after our insistence. So we gave a debit card deposit and then agreed to wire the balance and take delivery on Monday. They gave us a receipt for the deposit only. No bill of sale, no statement of amount due, no warranty copy. Nothing. Not a business card, not a phone number. Virtually everyone in sales came by to shake our hands. Really felt like the hard push. Later that evening we requested the exact amount for wire. They sent us a screen print of the balance owed. Fast-forward to Monday. I call and text the only phone number I had for the senior salesman/coach. No response. I call the main number and speak with the F&A person. He told me that we were $2000 short on our wire. My wife has misread the screen print. OK, we will do another debit card for the balance. So I have my daughter drive me up to the dealership and drop me off. I stumble across the new salesman. My car has not been detailed and is not ready. But the F&A department is ready to take my debit payment. Fair enough, but when done, I have to ask for the bill of sale and the warranty. After waiting alone for an hour, with no one checking in with me, the salesman comes out with the keys. We go to look at the car. This is the first look in daylight. I immediately see key scratches which have chipped down to metal. Also, there is a rock chip crack in the windshield. I want this fixed, preferably before I leave. They take the car to the back and bring it back out 20 minutes later. They had buffed out two small door scratches that I had not even discussed. But the key scratch and rock crack have not been repaired. Initially the service manager says I have to talk to sales about it. I give some groans and go into a riff about not paying to have these repaired. The service manager says to come back on Wednesday. What can I do? So I go to my car. No hand off. No set up of phone pairing; no introduction to features; no configuration of NissanConnect; NOTHING. I ended up calling customer support to get my vehicle added to my NissanConnect account myself. Shame on Peoria Nissan for not supporting your new sales people. Shame on the F&A department for not providing documentation to us. Shame on the service department for not taking immediately accountability to help the customer and the new sales person. I am really hoping the car stands up and is not a lemon. I hope I did not make a mistake buying this. Everything about the dealer gave me a bad feeling. I will never recommend this sorry dealership to anyone, ever. Will take the vehicle to a different dealer for maintenance.

Purchased our Titan from Michael. He did all he could to make the sale happen. We are very happy with our 2024 Nissan Titan.

Great people and Great deals. #1 Nissan dealer in Arizona. I will send all my friends and family to Peoria Nissan.

I absolutely love this dealership! Everyone is extremely friendly and efficient. I have purchased both of my Nissan Kicks’ here, and will always come here for service. I always feel well taken care of. I moved father away and still make the drive to come to Peoria Nissan for any of my vehicular needs. I highly recommend this dealership!

Great people and great customer service. Peoria Nissan is the place to buy a car and their service department is awesome as well.

Amazing Environment, Very friendly , not pushy, Great service department, Very understanding management and sales staff.

I absolutely love this dealership! Everyone is extremely friendly and efficient. I have purchased both of my Nissan Kicks’ here, and will always come here for service. I always feel well taken care of. I moved father away and still make the drive to come to Peoria Nissan for any of my vehicular needs. I highly recommend this dealership!

We always feel like we get great service on our car when we bring it in to Peoria Nissan