Peoria Nissan

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4.4
(760 reviews)
Visit Peoria Nissan
Sales hours: 8:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Service Sales
Monday 7:00am–7:00pm 8:00am–9:00pm
Tuesday 7:00am–7:00pm 8:00am–9:00pm
Wednesday 7:00am–7:00pm 8:00am–9:00pm
Thursday 7:00am–7:00pm 8:00am–9:00pm
Friday 7:00am–7:00pm 8:00am–9:00pm
Saturday 7:00am–4:00pm 8:00am–9:00pm
Sunday Closed 10:00am–8:00pm
New (623) 207-8330 (623) 207-8330
Used (623) 207-8268 (623) 207-8268
Service (623) 806-8534 (623) 806-8534

Inventory

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About our dealership

This seller has been on Cars.com since June 2003.
Peoria Nissan's mission is to provide you with the best product and automotive value. Our trained sales professionals promise to provide prompt precise service in a friendly atmosphere. We wish to exceed your expectations and earn your business for life! Large selection of brand-new quality Nissans and a wide array of preowned vehicles. New extended service hours: Open Mon-Fri until 9pm!
Where you always get a good deal better!

Service center

Phone number (623) 806-8534

Service hours

Monday
7:00am–7:00pm
Tuesday
7:00am–7:00pm
Wednesday
7:00am–7:00pm
Thursday
7:00am–7:00pm
Friday
7:00am–7:00pm
Saturday
7:00am–4:00pm
Sunday
Closed

Meet our employees

View all 6 employees View less employees

Reviews

4.4
(760 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Peoria Nissan from DealerRater.

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1.0

UPDATE: I purchased a 2023 TITAN from Peoria Nissan about

UPDATE: I purchased a 2023 TITAN from Peoria Nissan about two weeks ago. I wrote a review on how their Sales Manager tried to change the price after we negotiated a final price. Now I received a phone call asking me to bring in my survey once I receive it so they can fill it out. If I do this they will fill my gas tank up and give me a Gatorade. YES a Gatorade. If they would simply treat their Customers with respect and not act like a Used Car Salesperson this could have been a much better buying experience. Terrible Dealership.

Dealer response

Donna, we strive to deliver 5 star experiences for our customers and if there was an issue that we resolved, we of course want that to be reflected. We would be happy to address any outstanding concerns related to your purchase. Please contact Eric Olson, our Sales Manager, at 623-815-5600 to discuss this further.

1.0

Total rip off dealership

Ripoff dealership. Over-infladed prices above MSRP, fictitious add-ons and worse financing even on credit above 800. We went to see a Nissan Versa for my sister, her current car was totaled and unfortunately she had to buy a vehicle. We test drove a Versa S, in their website it was advertised for $20,395 MSRP invoice price is less than $18,000, but I know inventory is low, so my sister and I decided to let them run credits and to show us a quote. The first quote that came to us had a car price at $23,856 plus dealer add-ones at $3650, plus tax, license and other doc fees totalling the price of the vehicle for over $28k and 8.9% interest (credit scores are over 800) the finance manager presented that offer because I wasn't discussing payment amounts with the salesman, only OTD price... after some words of amusement and discontent the manager went back, and came back with another offer, this time with only $1,790 on add-ons and a 4.89% interest that nissan was offering. We expressed we were not interested in the add-ons (which are totally fake) and the price of the vehicle needed to be adjusted to what their website is showing. Then, another manager comes out with a new quote. The new quote showed price $22,144, add-ons $397, tax $1,825.58 and tags, license, and doc fees $879. I asked them to please change the price to the vehicle to what it shows in their website and they try to play dumb, giving me hundreds of excuses as to why they couldn't do that. I asked them if that was their best deal 3 times and they said yes, so needless to say we got up, after more than 3 or 4 hours and left. We went to Midway Nissan, bought a Nissan Versa SV (much better equipped) for a much cheaper price, 4.89% interest, no addons and a $500. cash back because financing with Nissan. Shame on you Peoria Nissan. Prices of vehicles are crashing and you still haven't sold that Nissan Versa S we test drove on Sunday, you rather keep loosing money on it when you could have sold it almost a week ago.

1.0

Service staff lied about completion of service

If I could give zero stars to this dealership and their service department I would. I took my car in yesterday, 12/5/22, for the routine oil change maintenance. I paid for a package that included oil change with oil filter, inspection of tires, setting tire pressure and tire rotation, inspection and top off fluid levels and battery testing, charging and starting systems. When they completed the service after one hour, I specifically asked my service rep if all on the package had been done. I was assured it had. When I got into my car to leave I notice the tire pressures were the same as before I went in and they did not even inspect my windshield wiper fluid because the level was empty before I went in and was empty when I was preparing to leave. I was speaking with another female customer in the service waiting lobby and she mentioned the same issue had occurred to her with no fluid level top off on her windshield wiper fluid. I went back and in and told my service rep and he yelled out to a worker that stated he took care of it, but lied about it and the rep sent him to take my car back to get the windshield wiper fluid filled. If I go into a dealership and pay for a service I expect to get it done. I don't think it was a coincidence that it occurred to me and another customer. I don't know if they even did everything or anything that I paid for. I do know they rotated the tires, because I marked my tires. Dealerships have been long known to take advantage of female customers, but we aren't stupid. We know how to check fluids, I know how to change my oil and fix a flat etc. If this is the level of service I got with just my windshield wiper fluid and was lied to about it, I can only imagine what else was not completed. I have family members that are mechanics and I will make sure they can check that other work was done. Because of this experience, I will never recommend Peoria Nissan to anyone and I was planning to guy my son a car soon, but now I will not even consider Nissan and will buy my son a car at another dealership. My car is under warranty, but I won't even be bringing in my car for regular maintenance, and only when something under warranty breaks and will make sure it is done properly. This dealership is the worst. Avoid the headache and doubt and go to another dealership for your service and to buy a car. Peoria Nissan has no integrity and has lost my confidence and trust.

Dealer response

We're disappointed to hear we missed something during your service visit as accidents to happen and we will take responsibility for that. We appreciate your business and loyalty and want to address this situation directly with you, at your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.

1.0

Had the horn stop on my used Titan.

Had the horn stop on my used Titan. Did research and determined it was the clock spring assembly. Decided too much for me to repair as it involved removing airbag and steering wheel. Called PN parts for cost of this was quoted a price. talked with service, they quoted a total price of 7-750 for labor and parts. While truck was there being repaired, received email with other suggested services and the price of what I brought it in for had jumped $50. Went to pick it up and price had jumped another $75 plus dollars. With a little pushing, they took care of it. Then after I got the truck home and I had to drive it at night, I noticed my lights were not working the same. I have fog lights and Baja lights on the front that were operational when I took them in and was controlled by the headlight switch on the steering column, each light controlled separately. When I called and questioned them about this, they said the previous owner had modified the vehicle and the clock spring recommended was not the same as what was in the truck and the lights would not work. I argued that the service tech should have discussed this with us before continuing with the repair and said that the truck needed to operate the way it did when I brought it in. They agreed to look at it and see what could be done. So second trip in, they called later in the day, said they had wired the fog lamps in with the headlamps. Only works when headlamps are one, not separate. I asked about the Baja lights and was told those will not work. Again had to argue that the truck needs to be operating the way it did when I brought it to them and had to ask for a manager at that point. Waited for a couple of minutes and then was told manager was not in but my service guy said to bring truck back (third time now), and they would see about putting a toggle switch in. They did so. However, it was a shoddy job. Put in a one inch long switch next to two other toggles I have installed right under the ignition that are basically flush with dash board (buttons). One would think if they had any pride in their work, they would have tried to match it up with the others. Sticks way out, is not centered with the other switches and come to find out, when I remove the keys, the toggle switch gets engaged by the keys and the Baja lights come on without me knowing until I return to the truck. Today the lights were on for 3-4 hours. So now I have to worry about if the lights will get tripped on and sit all night to where I come out and have a dead battery. Not tied into the ignition like they were originally. Granted they did not charge my for this but what a crappy job. I went to these guys because; 1. they were Nissan, 2. my daughter had used them in the past and was happy with their service. Not me, never again. Oh I even asked them to look at my tailgate lock as it was not working and they quoted me $600, Me and my brother-in-law spent about an hour or so on it, found out a locking washer had fallen off, replaced it and it is working like new.

Dealer response

We're disappointed to hear you aren't disappointed with your service work done with our service department, We want to speak with you to address your concerns and see if we can turn this situation around, at your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.

Consumer response

I have spoken to two other people at PN who said they would have service manager contact me. Nothing yet. Not my job to chase them.

1.0

Poor Service

Had the horn stop on my used Titan. Did research and determined it was the clock spring assembly. Decided too much for me to repair as it involved removing airbag and steering wheel. Called PN parts for cost of this was quoted a price. talked with service, they quoted a total price of 7-750 for labor and parts. While truck was there being repaired, received email with other suggested services and the price of what I brought it in for had jumped $50. Went to pick it up and price had jumped another $75 plus dollars. With a little pushing, they took care of it. Then after I got the truck home and I had to drive it at night, I noticed my lights were not working the same. I have fog lights and Baja lights on the front that were operational when I took them in and was controlled by the headlight switch on the steering column, each light controlled separately. When I called and questioned them about this, they said the previous owner had modified the vehicle and the clock spring recommended was not the same as what was in the truck and the lights would not work. I argued that the service tech should have discussed this with us before continuing with the repair and said that the truck needed to operate the way it did when I brought it in. They agreed to look at it and see what could be done. So second trip in, they called later in the day, said they had wired the fog lamps in with the headlamps. Only works when headlamps are one, not separate. I asked about the Baja lights and was told those will not work. Again had to argue that the truck needs to be operating the way it did when I brought it to them and had to ask for a manager at that point. Waited for a couple of minutes and then was told manager was not in but my service guy said to bring truck back (third time now), and they would see about putting a toggle switch in. They did so. However, it was a shoddy job. Put in a one inch long switch next to two other toggles I have installed right under the ignition that are basically flush with dash board (buttons). One would think if they had any pride in their work, they would have tried to match it up with the others. Sticks way out, is not centered with the other switches and come to find out, when I remove the keys, the toggle switch gets engaged by the keys and the Baja lights come on without me knowing until I return to the truck. Today the lights were on for 3-4 hours. So now I have to worry about if the lights will get tripped on and sit all night to where I come out and have a dead battery. Not tied into the ignition like they were originally. Granted they did not charge my for this but what a crappy job. I went to these guys because; 1. they were Nissan, 2. my daughter had used them in the past and was happy with their service. Not me, never again. Oh I even asked them to look at my tailgate lock as it was not working and they quoted me $600, Me and my brother-in-law spent about an hour or so on it, found out a locking washer had fallen off, replaced it and it is working like new.

Dealer response

We're disappointed to hear you aren't disappointed with your service work done with our service department, We want to speak with you to address your concerns and see if we can turn this situation around, at your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.

1.0

A 1 star rating of Peoria Nissan is gracious.

A 1 star rating of Peoria Nissan is gracious. They earned and deserve to be rated with negative stars. The evening of 10/14 we agreed to price and delivery of a used model 3. Per their request, I completed the online credit application and provided them with a copy of my license and insurance at 751pm. The next morning they texted me at 11:04am to say “Before we move forward I want to be very transparent. We have an appointment at noon on that Tesla. We don't want to hurt your credit for no reason if it ends up selling.” What smell of BS is this! We agreed to terms, you have all my information and you had from 751pm - 1104am to pull my credit and complete the deal. Instead you sat on my info, you’re allowing another client to come in and bid on the car and trying to spin this like you’re doing me a favor by failing to run my credit. You should’ve ran my credit last night or at the very least the morning of 10/15 when you opened up shop for business at 8am. Deal should be done and we should be discussing vehicle delivery times. Now instead, you’re telling me someone has an appointment to come in and possibly buy the car when we agreed to a price and delivery location in written form via text?!!!! The reason why the car buying experience is viewed so negatively is because of dealerships like Peoria Nissan. If you can’t make good on a written agreement then why ask me to provide you all my info and complete the credit application? Now you have all my information for absolutely no good reason. It’s utterly absurd and ridiculous. This is the last communication I received from them “ Mr. _____, we have not finalized any of the numbers yet, it is why you requested a final itemized list of the final cost. This Tesla was not sold to you last night, I simply wanted to expedite the process by gathering all the information necessary to make the deal. Unfortunately, this car is very unique and we have lot of clients interested in it. Like I stated, we have not ran your credit yet, if the Tesla does not end up selling I would be more than happy to start the process for you.” You consider sitting on my credit application for 4 business hours expediting the process? No, I call that poor and shady business practice. They stopped texting me back once I asked how they would feel if this situation happened to them. Crickets. Even a negative star rating would be way too gracious for this dealership.

Dealer response

We're disappointed to hear about this situation as we strive for transparency in our business dealings and being upfront with customers about the cost as well as the availability of our vehicles. We want to understand more of the details related to this and speak with you directly. Please contact Eric Olson, our Sales Manager, at 623-815-5600 to discuss this further.

Consumer response

I’ll be very transparent with you. Y’all sent me picture of the car we agreed to terms on, on the evening of 10/14. It’s parked in front of a sold sign. The next morning you told me someone else has dibs on it. If someone else had dibs on it, then don’t have me complete a credit app and send you my license and insurance. Shady business, transparent enough for you?

1.0

Kyle ostwald repeatedly lied to me now after 2k in

Kyle ostwald repeatedly lied to me now after 2k in repairs they have failed and i was told never to come back there he literally came at me when i argued the bad service i know still have a broken car and no warranty. It was not a good experience i now have to take my car somewhere else to get fixed what they repaired and i do have a 1 year warranty but i cant go back so i cant use it.

Dealer response

We cannot identify you by screen name therefore we'd like for you to speak with us so we can gather more details as well as research our records. At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.

1.0

From the sales experience to the service department has

From the sales experience to the service department has been a nightmare. First they sold us a vehicle and we put a deposit down and the next day they called and tried to do a bait and switch with a not new vehicle with 1000 miles on it. Nope! They gave us a service contract for the inconvenience but I regret coming here for service. I’ve been here 4 times and every time something has happened. First they lied about being able to replace my cracked windshield saying they are the only one that can do it. Not true. Then the next time the tailgate stopped working with the remote and they proceeded to argue with me that it never was automatic even though I’ve been using it for a year. Idiots. Then the next time they literally lost my key to my truck and had nothing to replace it with. Told me they would send me home in an Uber to get my spare. Keep in mind I live 30 minutes away. Yay! Now this time, I have the very first appointment of the day for an oil change at 7am and they did not pull it in until 8am, but his excuse was as that it’s like a doctor’s office, they finish up stuff from the night before. What???? Doctors don’t do that. There is a reason I schedule first appointment of the day. Lastly, they just now told us after 4 horrific service visits that we don’t have to go to this Nissan. Awesome…I will never come here again!!

Dealer response

Thanks for the feedback, as there are many details related to the situation we want to speak with you directly to address your comments/concerns. At your earliest convenience, please contact Emilio Tapia, our Service Manager, at 623-523-6281.

5.0

The people at this dealership were very helpful and

The people at this dealership were very helpful and helped me find a car that fits my needs.

Dealer response

Thank you for the positive feedback!

5.0

Excellent, knowledgeable, respectful sales force.

Excellent, knowledgeable, respectful sales force. This dealership did not have the additional dealer profit added on to the MRSP. I will highly recommend to friends. I can not remember all the people we spoke to, but all were terrific and helpful.j

Dealer response

Thank you for the positive feedback!

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