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I had a wonderful experience working with Bennett
I had a wonderful experience working with Bennett Infiniti for my QX60. The sales process was a breeze and their service department has gone above and beyond for some minor flaws that were discovered. I highly-highly recommend them. Austin Verbinski was awesome to work with in their sales department and their sales manager, Matt Zaborney, was very accommodating in ensuring I had a good experience with their dealership.
Ashleydebaro, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Bennett Infiniti Of Wilkes-Barre. Matthew Zaborney
I have had only a pleasant and very happy experience with
I have had only a pleasant and very happy experience with Bennett Infiniti from my purchase to the service when I lost my fob & had to reorder a new one! The service was very fast & everyone is very kind & professional!
I am very happy with my Infiniti Q50 and especially with the wonderful experience during the purchasing process. Austin & Ralph Verbinski were not only very professional, they were knowledgeable, helpful, pleasant, and eager to answer any question I had about the vehicle. When I needed the service department to replace a lost key fob, Austin and Travis Smith made sure that the fob was ordered and the fob was programmed quickly. Again, I am very happy with my car, with Austin, Ralph, & Travis; they made my purchase & service a very easy & pleasant experience! Mary Lampman
Hands down Janielle was awesome I would of never did a
Hands down Janielle was awesome I would of never did a deal for our car if it wasn't for her being attentive and responsive to all my questions and concerns. I had reached out previously and whoever I spoke to never got back to me. But Janielle reached out via email apologized and asked me what I was looking for and from there got me exactly what I was looking for. So, If u are looking to buy new or used she is your salesperson for sure. Hands down awesome to work with from start to finish. she also went over all features of car and everything needed for the process to purchase the car. We need more sales people like her. Hand down 10 out of 10 for her customer service. If I'm ever in market for another car she will be the one I'm calling.
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Bennett Infiniti Of Wilkes-Barre! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
I called this place with a question about a 2022 Ford Bronco Badlands. Rick picked up the phone. I asked if he could send me a picture of the sticker. Ricks response, and I quote, "Are you kidding me? There are 48 pictures on line." And this was not in some friendly way. It was rude. And since he didn't where I saw the car, he couldn't have known that on cars.com there are only 29 pictures, but that's beside the point. Then, sensing his attitude, I said, "Ok, thanks bye." He said, "Oh, wait, hold on... Bye" click! Which I admit is kinda comical that he kept me on the line so that he could be the one to hang up on me... very clever, Rick. I'll be sure to convey to anyone who they can call for witty hang-ups when considering purchasing $70,000 vehicles. Rick also said that he was the manager... but I hope not.
Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to have a better understanding about your experience. Please reach out to us at (610) 890-7809 at your earliest convenience and we will do our best to resolve this with you.
Purchased a new car there and wanted a demo on how to
Purchased a new car there and wanted a demo on how to operate it. Was told to go on utube. He wasn't familiar with it. Also, had to stop and put gas in the newly purchased car as it was on E!!!!!! Yikes when taking it for service they didn't do the inspection that was due soon!!!! Extremely inefficient.
Try to buy a used vehicle from them. Jeniel the sales...
Try to buy a used vehicle from them. Jeniel the sales person I spoke with was very friendly. Could not get the sales manager on the phone after a couple of emails and several phone calls, received miss information about the vehicle from another sales person and drove three hours very interested in purchasing the vehicle and found it had many issues that they’ve failed to tell me about. Janielle did her best to get me some answers but no one seemed interested enough to speak with me. Sales manager was not even in the office. The vehicle was not presented well as they were cardboard boxes in the backseat of the truck with some old parts. That should never happen when you’re trying to sell a vehicle for $40,000. While taking the vehicle for a test ride when you hit the brakes the front end which shake violently and was told by the service manager that it is surface rust and they would not do a brake job. Total waste of a three hour ride. I feel sorry for Janielle as she seem to be the only one working in the building that day.
VERY DISHONEST TYPICAL CAR SALESMAN BS CANT TRUST
I purchased a 2019 Honda Odyssey, I was working with the General Manager directly and bought the vehicle approximately 5 months ago. I've made several calls about getting the second set of keys the General Manager at the time promised me. I had purchased the vehicle over a holiday weekend and the car needed servicing and they promised that when I brought the vehicle back on Monday to have the keys. Everyone kept saying Jimmy isn't here at the moment he didn't leave a note or tell me where the keys are. Its dragged on for months several phone calls and visits and nothing to show. Jimmy the GM has been gone for 2 months and the new manager isn't going to give me the keys that were promised to me. I'm suppose to check all the paperwork now to see if he wrote it on there. At the time when I purchased the vehicle Jim said of course there's 2 sets of keys its only a 2019 don't worry. Its not right and everyone should know you cant trust this business at their word. Finally after threatening contacting authorities they respond with you have to show proof that we lied to you. Spoke on the phone and explained it was a handshake between 2 guys but that's not good enough for this place BUNCH OF CROOKS.
Dealt with Rick Edwards as a salesman seem to be very...
Dealt with Rick Edwards as a salesman seem to be very nice found out my car had a recall, I tried to call Infiniti back and talk to Rick but he took no interest in my recall and said he knew nothing about it. I called the service department and talk to them and they also took no interest in helping me! However I did call the Allentown branch and told them my issue and they got it in right away. The salesman at the Wilkes Barre location are nothing but SHARKS!
Jim the general manager was great. Total professional and...
Jim the general manager was great. Total professional and best gm I ever met in a dealership. Bought a car same day amazing deal. I really appreciated the level of service and honesty I got from the moment I walked in. Dustin was great with wrapping up some of the paperwork and Ashley was very patient with us moving everything from our car to the new car and had no issue waiting past hours. Amazing group of people overall.
Absolutely 5 stars for every category I will definitely be shopping here from now on.
Not the best....
Bought a good car from them, however salesmen were lazy and rude, first they did not have power and told us to come back the next day as they apparantly could not provide any vehicle information beyond what was on the window. Came back the next day to test drive the car which was very dirty. Secondly they were awful with getting the registration sent to us out of state as it took nearly 2 months of going back and forth for them to get their xxxx together. Furthermore they try to get you to get zazz subscription on their car but it turns out, it takes them more to remove it than to give it to you for free, so we got it for free after them asking if we'd pay i think it was 2000 or 2999 for the service.