Bennett INFINITI of Wilkes-Barre

4.0 out of 5 4.0
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 8:00 AM - 5:00 PM

Bennett INFINITI of Wilkes-Barre Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 5:00 PM

Tuesday

8:00 AM - 5:00 PM

Wednesday

8:00 AM - 5:00 PM

Thursday

8:00 AM - 5:00 PM

Friday

8:00 AM - 5:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since April 2011

Bennett INFINITI offers many automotive products and services to our Scranton area customers. From quality new INFINITI

...

vehicles to Certified and Pre-Owned cars, we know anyone looking for a vehicle in Wilkes-Barre and Scranton will find what they want at our dealership. We carry a comprehensive line of INFINITI vehicles, including the Q50, Q60, Q70, QX30, QX50, QX60, QX70, QX80, making us the best choice as your Wilkes-Barre INFINITI dealer. Call Bennett Wilkes-Barre or come visit us in person. We're conveniently located at 1060 PA-315 and look forward to helping you with your automotive needs.

Service

Oil, Filter Change

$39.95 and up*

Tire Rotation

$19.95

Cabin Filter Replacement

$89.95

Car Wash

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.0 out of 5 4.0
21 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 18, 2020

    This place is the worst for standing behind the product they sell. No Freon in car they sold to me and my pinky finger has more integrity than the current... GM who refused to take care of a problem that didn’t happen when he wasn’t there. They make millions of dollars a year but couldn’t off to even split the bill with me. I’ve told more people my story since it happened. AVOID THIS PLACE!

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    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    June 8, 2020

    In March of 2019, I found the Honda Pilot I was looking for at Bennett Infiniti in Wilkes-Barre. I never read the terrible reviews of this place but rather... just went after the car. Ethan, the salesman, did a decent job of selling me the car and giving me a fair trade in. It's March and it's cold out so I never thought to check the AC. It's now June and my car only blows hot air. There isn't any Freon in the car! I called the Service Manager at Bennett Infiniti and he refused to help me out. $338 and 4 hours spent at Cicoca Honda in Harrisburg, I finally had AC. It's June of this year and I'm driving to work and a mosquito is on the inside of my windshield. I lightly tap it with my wallet and the windshield cracks. Another $100 spent on my insurance deductible. I called Ethan and he said he would do whatever he could to help me. He brings in the General Manager, Brian Brumell, who I talk to for a good 20 minutes. I explain what happened and Brian says he refuses to pay for the windshield because it's my fault even though the Safelite Tech at my house disagrees. Again, I hit it with my wallet, not a pick ax. I tell Brian that I'm sure his dealership makes millions of dollars and would it really hurt his bottom line to help me out? I also asked him how he would like it if he purchased a car and it didn't have Freon in it? No response. The conversation got heated so I backed off and apologized. Brian tells me to send him the invoice from Ciocca and he will see what he can do. I did so and have to ask every day for three days what the verdict is. Finally, I get ahold of them and Brian refuses to do anything. I explain again what happened and how I've never had a Honda experience like this before. He doesn't budge and says, "Dave, we could keep going round and round on this." I hung up because I had more important things to do than to listen to a man with no integrity. I don't think Brian ever indented to help me out so I'm going to help others out and say, "DON'T SHOP HERE!" There are too many negative reviews for anyone to waste their time dealing with such poor customer service.

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    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    4 people out of 4 found this review helpful. Did you?
  • January 24, 2017

    Best buying experience I ever had. Mr. Paul Green was very helpful and made the hole process easy. Thank You Joann Rush

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your wonderful review! We are so happy to hear that you had such an enjoyable and stress-free experience at our dealership and t...hat Paul was so helpful to you. We appreciate your business and we look forward to seeing you again.

  • 1.0 out of 5
    February 6, 2020

    Horrible experience. Made an appointment to look at a vehicle, when we arrived they were taking someone else on a test drive of the same vehicle at my... exact appointment time. Made us wait and fill out paperwork, came back and said vehicle was sold. Never offered us a test drive or any other vehicle options. Stood up and said thank you for coming in.

    1.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 1.0 out of 5
    December 14, 2019

    The worst car buying experience of my life. They told us one thing and when we went to pick up car well they lied

    1.0 out of 5
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    4.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    August 27, 2019

    I went there to see a 2016 Q70L , as soon as I seen the car ....I was impressed...then the salesman Tim R. Came too help me right away within minutes... I was out on a test run ... I came with my 2013 M37x... after the drive the next step was too give me my number on my car for trade (price) they gave me exactly what I wanted without telling them what I wanted...Nevertheless......I was greatly impressed with all they did. For me I VERY MUCH RECOMMEND THEM TOO ANY AND EVERYONE....see Tim R.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    March 2, 2019

    Purchased a 2008 Infiniti QX56 with low miles. Thanks to Nick and his team who picked my parents up from the airport in Philly after flying in from South... Carolina. I live in California and saw their advertisement on cars.com. My parents raved about their customer service, and support we are looking to do business again with them soon.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 4.0 out of 5
    January 23, 2018

    very helpful, would use them to buy a car in future. Did not buy a car there but of no fault of them.//////////////////////////They were helpful and polite... . Worked with them over phone.

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    3.0 out of 5
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    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 12, 2017

    Highly recommend Erika our saleswoman. She was very committed to selling us the vehicle we wanted. We have 2 children and she enabled us to start the buying... process from the comfort of our home. We exchanged phone calls throughout the day previous to our purchase. Erika went above and beyond to make our purchase a great experience from beginning to end. Hugo the sales manager also was great to work with. Payment options were all explained thouroughly and we were able to pick the best option that suited us. We highly recommend this dealership!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    July 9, 2017

    Was shopping around for a used vehicle and came across one on their lot. All emails and communications were quick and courteous. I had the pleasure of... dealing with Paul Green. I found him to be very professional, informative and personable. After receiving a solid deal , I was pleased with the selling process. It did take a bit as there were a few buying but in the meantime I enjoyed hot coffee, a cookie and some tv to pass my time. I was always treated with respect and was glad to do business here. Thank you!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
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