Bennett INFINITI of Wilkes-Barre

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Reviews

Average Ratings

4.8
116 lifetime reviews. Includes reviews of Bennett INFINITI of Wilkes-Barre from DealerRater.com
  • Best buying experience I ever had.

    Best buying experience I ever had. Mr. Paul Green was very helpful and made the hole process easy. Thank You Joann Rush

    Dealer Response

    Thank you so much for your wonderful review! We are so happy to hear that you had such an enjoyable and stress-free experience at our dealership a...


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    Best buying experience I ever had. Mr. Paul Green was very helpful and made the hole process easy. Thank You Joann Rush

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for your wonderful review! We are so happy to hear that you had such an enjoyable and stress-free experience at our dealership and that Paul was so helpful to you. We appreciate your business and we look forward to seeing you again.


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  • Buyer Beware
    May 16, 2017

    I was trying to lease two new vehicles. My lease was up on my existing Infiniti's purchased from them. The lease loyalty program was a joke. T...


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    I was trying to lease two new vehicles. My lease was up on my existing Infiniti's purchased from them. The lease loyalty program was a joke. Their numbers did not make sense. Definitely shop around. Their internet down payment and monthly payments are higher than everyone else.

    Does not recommend this dealer

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  • Upscale

    The place is just a level above most dealership. There's an air of exclusivity here that put you in a different mindset. I use the term"upscale" b...


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    The place is just a level above most dealership. There's an air of exclusivity here that put you in a different mindset. I use the term"upscale" because once you step inside it's evident it's just a higher caliber sort of place, where you know you're never going to be buying a sub-par auto. I guess there's a higher trust factor. These guys showed me the car, let me test drive it, and had the loan approval done without a hitch- got there 5:30pm and everything was completed, and I had the car next morning by 11:30 (would've been same day if I got there earlier). Also, It was the only dealership within a 50 mile radius that had my Altima SL in gunmetal gray with leather, nav, and sunroof! Highly recommend.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Used car sales and Service
    April 11, 2017

    Purchased a used suv had an issue, they handled it like a boss.... GREAT JOB!!! Highly recommend Rick Edwards and the service staff and everyone e...

    Bennett INFINITI of Wilkes Barre

    Thank you for the great review! It is a pleasure to hear our team went above and beyond to provide you with such an excellent experience. We appre...


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    Purchased a used suv had an issue, they handled it like a boss.... GREAT JOB!!! Highly recommend Rick Edwards and the service staff and everyone else at Bennett INFINITI. Thanks again

    Does recommend this dealer
    Bennett INFINITI of Wilkes Barre

    Thank you for the great review! It is a pleasure to hear our team went above and beyond to provide you with such an excellent experience. We appreciate your business and hope you are enjoying your new car out on the open roads.


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  • Great experience
    March 9, 2017

    I wanted to say i had an amazing experience today purchasing my car. Nick Rizzo went above and beyond and got me a deal that i did not think was e...


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    I wanted to say i had an amazing experience today purchasing my car. Nick Rizzo went above and beyond and got me a deal that i did not think was even possible. While being professional and very nice this dealership was honest and did not give me any bs. It truly feels like all the people that work here are there to help you make he best deal possible that works for you. At no point during my purchase did i feel pressured to make a bad decision. I would totally recommend this dealership to any one I know that is in the market to purchase either a new or preowned car. I want to thank Nick and David for everything you guys did today, keep up the great work, and the next time I purchase a car will definitely be through your dealership.

    Does recommend this dealer

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  • Bought a certified pre-owned G37x
    November 2, 2016

    I cannot find fault with any part of the process while purchasing our G37x. All the staff I encountered and worked with were helpful, professional...

    Bennett Infiniti of Wilkes Barre

    Thank you so much for taking the time to give us this amazing review! We are so happy to hear that you had such a positive experience with us at B...


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    I cannot find fault with any part of the process while purchasing our G37x. All the staff I encountered and worked with were helpful, professional, and friendly and I am still more than satisfied with my purchase. I wouldn't hesitate to recommend Infiniti of Wilkes Barre and Rick, our salesperson.

    Does recommend this dealer
    Bennett Infiniti of Wilkes Barre

    Thank you so much for taking the time to give us this amazing review! We are so happy to hear that you had such a positive experience with us at Bennett INFINITI of Wilkes Barre and that Rick was so helpful to you. We appreciate your business and look forward to seeing you again.


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  • Excellent Service - Excellent People
    October 7, 2016

    I purchased a used Inifiti G37 from Bennett Infiniti of Wilkes-Barre 2 weeks ago. I inquired about the car on their website to which I was contact...

    Bennett Infiniti of Wilkes Barre

    We appreciate you taking the time to give us this great review! We are so pleased to hear that you had a pleasant experience at our dealership and...


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    I purchased a used Inifiti G37 from Bennett Infiniti of Wilkes-Barre 2 weeks ago. I inquired about the car on their website to which I was contacted within a few hours. When I stopped by the dealer that night, I was immediately helped by Fred Langenhop. After discussing the car and test driving it, Fred, Nick, and Dan all assisted in the purchase of the vehicle. They stayed over an hour past closing to get me in the car that night and finish the financing documents! Nick, Fred, and Dan all provided excellent custoemr service, they were very professional, and I look forward to my next purchase at Bennett Infiniti. All of the staff that night were above par and could make a pleasant experience to any consumer in the market for a new vehicle. Thanks!

    Does recommend this dealer
    Bennett Infiniti of Wilkes Barre

    We appreciate you taking the time to give us this great review! We are so pleased to hear that you had a pleasant experience at our dealership and that our team was able to provide you with the great customer service that you deserve. Thank you for your business and we look forward to seeing you in the future!


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  • Sales Mgr Dan Very Unprofessional
    September 29, 2016

    My husband and I wanted to inquire about purchasing our leased 2014 Q 50...So I called the dealership on a Tuesday and left a message with someone...


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    My husband and I wanted to inquire about purchasing our leased 2014 Q 50...So I called the dealership on a Tuesday and left a message with someone about our intentions of wanting to speak to someone about it. Within ten minutes a man named Rick called me back. He unfortunately was not who I needed to speak with, however he said he would leave a message with the person who could help us and they would be in contact shortly. No return call...Wednesday, I phoned Rick on the number he called me from, who happened to be off that day and I told him no one called. He apologized and said he would call and leave Dan a message and to expect a call shortly...On Thursday I called the dealership AGAIN and the receptionist said she would give me Dan's voice mail because he was off and that he would call me Friday. On Monday I got my return call from Dan ,who soon proceeded to tell me that on Saturday he found my file thrown on his desk, so he was returning my call and asked me what I wanted. I was very upset that it took so long , even though the matter wasn't urgent and I felt it warranted a complaint. He BARKED ,"well I'm the guy you need to talk to so ,go ahead"....oh really, was my reply...He then said "let me ask you this , what is the difference between me returning your call last week or today?" I hung up on him...because of his tone he was taking with me. There was much more to the rude conversation. He called me back and BARKED "Did You hang up on me?? or did I loose you? I lied and said I lost him, because at that point I intended to let him have my opinion on his rudeness and inconsideration of handling of the situation. Regardless of the urgency of the matter ,that sales manager, DAN, should have been, at the LEAST , PROFESSIONAL!!!! In my opinion, that was the furthest thing on this mans mind. He was RUDE,OBNOCTIOUS and VERY UNPROFESSIONAL!!! This was the complete opposite of the courtesy we were shown by the staff before he got there.. In closing, We will NOT purchase our leased car , we will return it and go to a dealership that appreciates your business and has a sales manager who isn't an JERK!!!

    Does not recommend this dealer

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  • First visit to Bennet Infiniti
    August 4, 2016

    Everyone from Bennett was exceptional from the receptionist to the sales professionals. Nick and Rick did a great job and I look forward to making...

    Bennett Infiniti of Wilkes Barre

    It's so great to hear that our staff was so pleasant to work with. Let us know if we can help you out in the future!

    Bennett Infiniti of Wilkes Barre

    Thank you for the wonderful review! We are ecstatic to see that we exceeded your expectations! We are more than excited to work with you again! It...

    Bennett Infiniti of Wilkes Barre

    Thank you for the wonderful review! We are ecstatic to see that we exceeded your expectations! We are more than excited to work with you again! It...


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    Everyone from Bennett was exceptional from the receptionist to the sales professionals. Nick and Rick did a great job and I look forward to making a deal very soon. I will definitely return to close on something. Ron

    Does recommend this dealer
    Bennett Infiniti of Wilkes Barre

    It's so great to hear that our staff was so pleasant to work with. Let us know if we can help you out in the future!

    Bennett Infiniti of Wilkes Barre

    Thank you for the wonderful review! We are ecstatic to see that we exceeded your expectations! We are more than excited to work with you again! It was such a pleasure having you with us! Please do not hesitate to contact us if you have any other questions. We are very excited to see what is in store for you in the future!

    Bennett Infiniti of Wilkes Barre

    Thank you for the wonderful review! We are ecstatic to see that we exceeded your expectations! We are more than excited to work with you again! It was such a pleasure having you with us! Please do not hesitate to contact us if you have any other questions. We are very excited to see what is in store for you in the future!


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  • EXtremely Professional and Informative!
    August 1, 2016

    If I chose to purchase an Infiniti, Bennett would be my choice. Rick Edwards and Nick Rizzo were very good listeners. They always put my interests...

    Bennett Infiniti of Wilkes Barre

    Thank you for the great review! If we can be of any assistance in the future please let us know!

    Bennett Infiniti of Wilkes Barre

    We appreciate you taking the time to provide us with your review! It is great to see that Rick and Nick provided you with excellent service. We lo...


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    If I chose to purchase an Infiniti, Bennett would be my choice. Rick Edwards and Nick Rizzo were very good listeners. They always put my interests first. Charles Taraskewicz

    Does recommend this dealer
    Bennett Infiniti of Wilkes Barre

    Thank you for the great review! If we can be of any assistance in the future please let us know!

    Bennett Infiniti of Wilkes Barre

    We appreciate you taking the time to provide us with your review! It is great to see that Rick and Nick provided you with excellent service. We look forward to working with you again. If you have any questions feel free to contact us!


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