Bennett INFINITI of Wilkes-Barre

3.2
(146 reviews)
Visit Bennett INFINITI of Wilkes-Barre
Sales hours: 9:00am to 8:00pm
Service hours: 8:00am to 5:00pm
View all hours
Service Sales
Monday 8:00am–5:00pm 9:00am–8:00pm
Tuesday 8:00am–5:00pm 9:00am–8:00pm
Wednesday 8:00am–5:00pm 9:00am–8:00pm
Thursday 8:00am–5:00pm 9:00am–8:00pm
Friday 8:00am–5:00pm 9:00am–6:00pm
Saturday 8:00am–1:00pm 9:00am–5:00pm
Sunday Closed Closed
New (570) 846-3263 (570) 846-3263
Used (570) 704-5844 (570) 704-5844
Service (570) 846-2533 (570) 846-2533

Reviews

3.2
(146 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

No haggling deal. They gave me exactly what I wanted...

No haggling deal. They gave me exactly what I wanted for my trade in. The first price they offered was a totally fair price. They did not try to steal my trade in (like other dealerships I visited) they gave me a fair price according to KBB, NADA and edmonds. Also, the car I bought was priced closer to the trade in then the retail. Best deal I ever got. My sales person was Ashley. She was great. There was no pressure to buy . I would recommend her to my friends along with this dealership. The finance person was also efficient getting all the documents ready . Also very pleasant and easy to deal with. By the way I visited three other dealerships before I made the deal ....im a bargain shopper!!!!

1.0

Service department is horrible. They fire their service...

Service department is horrible. They fire their service manager every few months. They always try to upsell. Put the wrong oil in my QX 80.

2.0

2007 Toyota FJ Cruiser Base

Vehicle was seriously misrepresented in their advertising. The entire vehicle had not be cleaned. Damage to the vehicle body not disclosed. Nor damage to the radiator. Dealer did not indicate that parts are missing either. In addition to significant amount of rust under the vehicle, which was someone attempted to remedy by using black glossy spray paint to cover up. Steer clear of this vehicle entirely. Dishonest representation for a clunker of a vehicle.

4.8

I wrote comments on the prior form. Great Dealership with...

I wrote comments on the prior form. Great Dealership with terrific inventory and an excellent salesman in Mr Rick Edwards.If Mr. Edwards worked for me, I would give him a Bonus Raise. Tks

5.0

Excellent Experience!

Out with the old and in with the new! Ever since Jim Pearce has become general manager, we have had nothing but pleasant experiences with Bennett INFINITI of WB. We needed a new vehicle fast because of issues with our previous SUV. Mr. Pearce and finance manager, Dustin Zellers made our experience easy and stress free. They took the time to listen to our concerns and helped us find the perfect vehicle. There was no pressure and no haggling. It was honestly, the best car buying experience I have ever had. Mr. Pearce and Mr. Zellers went out of their way to provide excellent customer service and the best deal. We will definitely be going back to Bennett INFINITI of WB when we are ready for our next vehicle! We are very satisfied and couldn’t be happier! The customer service team was also great, as they called to check in with us to see if we were content with our purchase and if all was going well. And Mr. Bennett, if you’re reading this, we just want you to know that Jim Pearce is an outstanding GM; knowledgeable, patient, kind, fair, a real leader, and he truly cares about customer satisfaction! He was an absolute pleasure to work with! A ! -Dora S.

5.0

I Purchased a used Infiniti in Nov from this dealership....

I Purchased a used Infiniti in Nov from this dealership. I took it in for my first routine service visit this week. I am beyond happy with both the car & the service. I highly recommend them!

1.5

STEER CLEAR OF THIS PLACE!

This place is the worst for standing behind the product they sell. No Freon in car they sold to me and my pinky finger has more integrity than the current GM who refused to take care of a problem that didn’t happen when he wasn’t there. They make millions of dollars a year but couldn’t off to even split the bill with me. I’ve told more people my story since it happened. AVOID THIS PLACE!

1.5

Poor Customer Service and Terrible Integrity

In March of 2019, I found the Honda Pilot I was looking for at Bennett Infiniti in Wilkes-Barre. I never read the terrible reviews of this place but rather just went after the car. Ethan, the salesman, did a decent job of selling me the car and giving me a fair trade in. It's March and it's cold out so I never thought to check the AC. It's now June and my car only blows hot air. There isn't any Freon in the car! I called the Service Manager at Bennett Infiniti and he refused to help me out. $338 and 4 hours spent at Cicoca Honda in Harrisburg, I finally had AC. It's June of this year and I'm driving to work and a mosquito is on the inside of my windshield. I lightly tap it with my wallet and the windshield cracks. Another $100 spent on my insurance deductible. I called Ethan and he said he would do whatever he could to help me. He brings in the General Manager, Brian Brumell, who I talk to for a good 20 minutes. I explain what happened and Brian says he refuses to pay for the windshield because it's my fault even though the Safelite Tech at my house disagrees. Again, I hit it with my wallet, not a pick ax. I tell Brian that I'm sure his dealership makes millions of dollars and would it really hurt his bottom line to help me out? I also asked him how he would like it if he purchased a car and it didn't have Freon in it? No response. The conversation got heated so I backed off and apologized. Brian tells me to send him the invoice from Ciocca and he will see what he can do. I did so and have to ask every day for three days what the verdict is. Finally, I get ahold of them and Brian refuses to do anything. I explain again what happened and how I've never had a Honda experience like this before. He doesn't budge and says, "Dave, we could keep going round and round on this." I hung up because I had more important things to do than to listen to a man with no integrity. I don't think Brian ever indented to help me out so I'm going to help others out and say, "DON'T SHOP HERE!" There are too many negative reviews for anyone to waste their time dealing with such poor customer service.

1.0

In March of 2019, I found the Honda Pilot I was looking...

In March of 2019, I found the Honda Pilot I was looking for at Bennett Infiniti in Wilkes-Barre. I never read the terrible reviews of this place but rather just went after the car. Ethan, the salesman, did a decent job of selling me the car and giving me a fair trade in. It's March and it's cold out so I never thought to check the AC. It's now June and my car only blows hot air. There isn't any Freon in the car! I called the Service Manager at Bennett Infiniti and he refused to help me out. $338 and 4 hours spent at Cicoca Honda in Harrisburg, I finally had AC. It's June of this year and I'm driving to work and a mosquito is on the inside of my windshield. I lightly tap it with my wallet and the windshield cracks. Another $100 spent on my insurance deductible. I called Ethan and he said he would do whatever he could to help me. He brings in the General Manager, Brian Brumell, who I talk to for a good 20 minutes. I explain what happened and Brian says he refuses to pay for the windshield because it's my fault even though the Safelite Tech at my house disagrees. Again, I hit it with my wallet, not a pick ax. I tell Brian that I'm sure his dealership makes millions of dollars and would it really hurt his bottom line to help me out? I also asked him how he would like it if he purchased a car and it didn't have Freon in it? No response. The conversation got heated so I backed off and apologized. Brian tells me to send him the invoice from Ciocca and he will see what he can do. I did so and have to ask every day for three days what the verdict is. Finally, I get ahold of them and Brian refuses to do anything. I explain again what happened and how I've never had a Honda experience like this before. He doesn't budge and says, "Dave, we could keep going round and round on this." I hung up because I had more important things to do than to listen to a man with no integrity. I don't think Brian ever indented to help me out so I'm going to help others out and say, "DON'T SHOP HERE!" There are too many negative reviews for anyone to waste their time dealing with such poor customer service.

2.2

had scheduled service, place was closed, never informed me

scheduled service via e-mail, 3/28, received reply and conformation for 4/6 @8am, traveled 30 minutes to arrive and their gates were closed, you would think the dealership would at least informed me of this, every time i have something done there i swear i would never go back, you think i would have learned by now,pk