Crossroads Ford Lincoln of Morganton, Inc

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Reviews

Average Ratings

4.9
Average based on 168 reviews
  • Great people, great service!

    I purchased a 2012 fusion and I couldn't be happier!! When I bring it in for service the service team gets right on it, there has never been a tim...

    Dealer Response

    Michael, thank you for sharing your recent experience at Crossroads Ford Lincoln of Morganton. Thanks again for the positive feedback!


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    I purchased a 2012 fusion and I couldn't be happier!! When I bring it in for service the service team gets right on it, there has never been a time when I had to wait around, the personal are very curtious and helpful. I will be purchasing a new truck in the future and I promise you have all my business!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Michael, thank you for sharing your recent experience at Crossroads Ford Lincoln of Morganton. Thanks again for the positive feedback!


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  • Not sure what kind of title you are asking for!!

    Everyone I came in contact with were so nice. They took me to work the morning I left my car at the dealership and brought it back to me appx. 3 h...

    Dealer Response

    Our Staff works hard to go the extra-mile for our valued guests, Kathy! Thank you so much for being one of our valued guests and we look forward t...


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    Everyone I came in contact with were so nice. They took me to work the morning I left my car at the dealership and brought it back to me appx. 3 hrs. later! You can't get any better service than that!!!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    Our Staff works hard to go the extra-mile for our valued guests, Kathy! Thank you so much for being one of our valued guests and we look forward to your next visit!


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  • All around fantastic service! Thank you!

    We had a great experience at crossroads and are more than pleased with our dodge 3500 thank you for your kindness we will most definitely be back ...

    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Joshua! At Crossroads Ford Lincoln of Morganton, we value our customers and w...


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    We had a great experience at crossroads and are more than pleased with our dodge 3500 thank you for your kindness we will most definitely be back for future purchases!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    We're pleased to hear everything was completed to your satisfaction, Joshua! At Crossroads Ford Lincoln of Morganton, we value our customers and we look forward to seeing you on your next visit. Take care!


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  • Great Service, nice personnel

    I have been going to Crossroads Ford for six years for all of my automotive repairs and maintenance. I am pleased with the service and the personn...


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    I have been going to Crossroads Ford for six years for all of my automotive repairs and maintenance. I am pleased with the service and the personnel. The service manger Jonathan always takes an interest in ensuring that I have a positive outcome.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service.

    The staff was very helpful and quite humorous. I've always had a great experience.


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    The staff was very helpful and quite humorous. I've always had a great experience.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great service and in a timely manner!

    Very good experience and in a timely manner! Service team was friendly and professional. They got the job done thoroughly but didn't waste time an...

    Dealer Response

    It is great to read such wonderful comments about your recent experience with us, Karen! Safe travels!


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    Very good experience and in a timely manner! Service team was friendly and professional. They got the job done thoroughly but didn't waste time and we were on our way!

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    It is great to read such wonderful comments about your recent experience with us, Karen! Safe travels!


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  • Great Sevice

    Excellent Oil Change Service, In and Out in 30 Minutes


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    Excellent Oil Change Service, In and Out in 30 Minutes

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Service Department ... Clean, efficient, quality.

    Seems like business is always booming when I visit Crossroads Ford for service, but the staff is always friendly and gets me in & out quickly. Ver...


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    Seems like business is always booming when I visit Crossroads Ford for service, but the staff is always friendly and gets me in & out quickly. Very helpful and they get the job done.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Nice people, felt like family.

    On short notice. They worked a car I was in the process of buying from another dealer in to get checked out to ensure no issues with the car. They...

    Dealer Response

    We strive to provide exceptional service to all of our valued clients and we're glad your experience reflected this. Safe travels!


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    On short notice. They worked a car I was in the process of buying from another dealer in to get checked out to ensure no issues with the car. They gave me a complete summary and informed me that they saw no reason for concern and congratulated me on my purchase... They had this amount of customer service with a car they weren't even selling. The experience was similar to taking your car to a mechanic you've known for a long time, though this was my first experience with them... I will return. Tank you Crossroads for a great experience.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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    Dealer Response

    We strive to provide exceptional service to all of our valued clients and we're glad your experience reflected this. Safe travels!


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  • Great Service

    I have a 2015 Ford Expedidition that needed a trim piece replaced on the outside. The dealership worked hard to get this covered under my extende...


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    I have a 2015 Ford Expedidition that needed a trim piece replaced on the outside. The dealership worked hard to get this covered under my extended warranty.

    Came in for service or repair
    Does recommend this dealer
    Did not make a purchase
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